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As Cornell University's online learning unit, eCornell delivers online professional certificate courses to individuals and organizations around the world. Courses are personally developed by Cornell faculty with expertise in a wide range of topics, including data analytics, management, marketing, human resources, leadership, and STEM. Students learn in an interactive, small cohort format to gain skills they can immediately apply in their organizations, while earning a professional certificate from Cornell University. eCornell has offered online learning courses and certificate programs for 15 years to over 130,000 students at more than 2,000 companies.
eCornell's Department of Individual Student Enrollment is searching for qualified individuals to join their team as Enrollment Counselors in a number of fully remote positions. If you are highly motivated, possess a growth mindset, and are driven to succeed, we want to hear from YOU! The ideal candidate has experience in admissions or enrollment selling online learning services to individual professional or higher education students in a fast paced, metrics driven sales environment. Enrollment Counselors are provided extensive training and coaching to enhance professional development and set you up for success.
What you will do:
An eCornell Enrollment Counselor contacts potential students to sell online courses, then guides them through enrolling in one of our premiere certificate programs. A successful candidate thrives in a fast-paced team environment that is customer-service oriented. This is a high volume sales and metrics-driven role. As an Enrollment Counselor, you will work with leadership and fellow team members to master all the key basics of the new student qualification/enrollment process and ensure achievement of all individual sales performance objectives. To achieve enrollment goals, you will conduct outreach via multiple communication channels, including cold calling, email, social selling, and utilizing social media to reach potential students. The ideal candidate has 2+ years experience directly selling professional online services/courses to individual students.
What you will need:
High school diploma and two years of enrollment, sales, admissions or related experience.
Ability to succeed in a fast-paced metrics driven environment. Strong growth and sales orientated attitude. You have a sense of urgency in completing your assigned tasks.
Ability to work effectively both independently and as part of a team.
Detail-oriented and organized.
Focused on achieving optimum levels of service while maintaining high ethical standards.
Ability to provide excellent customer service to potential and newly enrolling students by using our IMPACT sales process.
Strong computer skills (Excel, PowerPoint, etc.). Ability to utilize and leverage technology and systems.
Excellent oral and written communication skills.
Skills we'd prefer you have: (but it's ok if you don't!):
Knowledge of Salesforce or other Customer Relationship Management software (CRM).
Prior success working in a goal and metrics driven environment.
Direct enrollment, admissions, or sales in eLearning services.
Knowledge of the higher education market.
Customer service experience.
What we offer:
The opportunity to work with a dynamic group of people in a high-growth organization where employee development is promoted.
A broad set of competitive benefits under the Endowed program, including educational opportunities, access to virtual wellness programs, health care options, 3 weeks of paid vacation, 13 paid holidays, and superior retirement contributions. https://hr.cornell.edu/benefits-pay
Salary information for this role can be found here: https://hr.cornell.edu/career-navigator
This position is remote, which means you can be located anywhere within the U.S.
The New York Convenience of employer guidelines require New York State individual tax reporting and withholdings for this position. Additional individual state income tax filings may also be required if working temporarily outside New York State.
**No VISA sponsorship or relocation assistance is available for this position.**
University Job Title:
Enrollment Counselor I
Pay Rate Type:
Number of Openings:
Job Titles and Pay Ranges:
To learn more about Cornell's non-union staff job titles and pay ranges, see Career Navigator. The final rate of pay for the successful candidate will be determined considering the following criteria:
Prior relevant work or industry experience.
Education level to the extent education is relevant to the position.
Unique applicable skills.
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Diversity and Inclusion are a part of Cornell University's heritage. We are a recognized employer and educator valuing AA/EEO, Protected Veterans and Individuals with Disabilities. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations. Cornell University is an innovative Ivy League university and a great place to work. Our inclusive community of scholars, students, and staff impart an uncommon sense of larger purpose, and contribute creative ideas to further the university's mission of teaching, discovery, and engagement.
In 1865, Ezra Cornell founded an institution "where any person can find instruction in any study." From the beginning, all students were welcome, regardless of race, gender, ideology, or socioeconomic status. Today, we invite you to join our talented and diverse students and accessible faculty who, together, form a living and learning community unmatched in its breadth of opportunities.Cornell University's college, schools, and other academic units offer more than 4,000 courses, 70 undergraduate majors, 93 graduate fields of study, undergraduate and advanced degrees, and continuing education and outreach programs.