About the Assistant Director Reporting to the Director, the Assistant Director’s primary responsibility is to assist the Director in providing all direct OCR services to the University community. This position also supports the Director in the vision, leadership and management oversight for OCR’s programs and services. The position is responsible for maintaining a high level of professionalism in responding to the needs of faculty, staff, and student employees, must be proactive, and able to think independently and prioritize competing responsibilities.
1. Dispute Resolution, Consultation, and Referral (35%):
Conducts intake interviews and confidential consultations, both over the phone, virtually and in person, to assist employees in understanding the options available to them and to direct them to the appropriate resources. Exercises a high level of discretion in handling the private, sensitive nature of the information received in the Office relating to concerns. Attends tactfully to the many points of view and sensitivities of various parties involved in a complaint while maintaining the confidentiality, impartiality, and independence of the Office.
Assists and supports the Director in administering and interpreting the University Conflict Resolution Policy and Procedures and other University policies.
Exercises some independent judgment in responding to questions regarding the policy and in taking initiatives required by the policy.
2. Informal and Formal Case File & Data Management (35%)
The Assistant Director oversees and manages OCR’s case file and data management process for both informal and formal cases. Assists in administering a formal internal, peer-hearing, petition process so that it is accessible and fair to all participants and meets the legal standards for an internal adjudicative process to which courts defer.
Manage and maintain petition files to a professional legal standard, attend hearings and ensure that audio recordings of hearings are of adequate quality to permit judicial review.
Assists in preparation for meetings, pre-hearing conferences, and hearings provided for under the conflict resolution policy. Inform formal process participants of procedures, and communicate roles and responsibilities.
Prepares correspondence, memos, and formal documents. Manages other office files.
Ensures that the Office complies with deadlines within the conflict resolution process, and provides notice of applicable deadlines to involved parties.
Prepare correspondence regarding the conflict resolution process. Ensures accuracy of correspondence, materials, and documents.
Maintain rosters of qualified hearing officers, panelists and advisors, per conflict resolution policy and assist in providing training to them.
Evaluate client surveys to identify trends and training opportunities.
Assist in compiling annual reports on the work of the office. After identifying the trends, the Assistant Director also consults with the Director to establish a strategy to address the issue(s).
3. Community Engagement & Training (30%):
The Assistant Director will provide educational outreach and training across all system departments and units on conflict resolution techniques and tips for dealing with difficult behavior, by tailoring the training to address specific program and departmental issues.
Outreach includes coordinating with other University offices offering services to employees, participating in training on University policies and procedures, assisting in developing web materials and written materials describing the work of the OCR.
Serve on relevant University committees, as necessary, to discuss concerns and address institutional issues.
Attends training, such as OED Certificate Workshops, EOAA trainings, and other training necessary to complete office responsibilities.
Provides support for the Conflict Resolution Advisory Committee. Coordinates and manages information for use in evaluation of office services.
Manages information technology needs including maintaining and updating the OCR website.
Other duties as assigned that support the mission of the OCR and the needs of the Director.
This a 75% position (30 hours a week) with a flexible work from home/office schedule!
Full Benefits and a competitive salary are also included!
Part-Time Salary Range: $55,000-$69,000
Bachelor's degree with at least 4 years experience in mediation or conflict resolution or related field or a combination of related education and work experience to equal 8 years.
Excellent organizational skills.
Demonstrated conflict resolution and problem solving skills.
Demonstrated ability to take initiative and work independently.
Excellent oral and written communication skills.
Refined facilitation/ presentation skills
Excellent judgment working with sensitive matters and confidential material.
Ability to manage multiple tasks simultaneously while maintaining accuracy, appropriate attention to detail, and timely completion of projects.
Strong computer, editing, and data maintenance skills.
High degree of professionalism and patience.
Demonstrated experience in, and an ongoing commitment to, working effectively with and across diverse communities, including people of color, underrepresented groups and new immigrant populations American Indians people with both visible and invisible disabilities; women; people of various gender and sexual identities and expressions; and first-generation students from economically disadvantaged backgrounds.
Masters degree and/or experience as litigation paralegal or legal assistant or related field.
Knowledge of the University of Minnesota, its organizational structure, and employment policies and procedures at the University of Minnesota.
The University of Minnesota, founded in the belief that all people are enriched by understanding, is dedicated to the advancement of learning and the search for truth; to the sharing of this knowledge through education for a diverse community; and to the application of this knowledge to benefit the people of the state, the nation, and the world.