At TransUnion, we strive to build an environment where our associates are in the driver's seat of their professional development, while having access to help along the way. We encourage everyone to pursue passions and take ownership of their careers. With the support of colleagues and mentors, our associates are given the tools needed to get where they want to go. Regardless of job titles, our associates have the opportunity to learn new things and be a leader every day.
Come be a part of our team - you'll work with great people, pioneering products and cutting-edge technology.
As a Senior Solution Architect are an integral part of the Customer Success Team delivering critical services to our customers. You own the technical relationship with assigned Strategic and Premium (if required) clients to support them throughout their partnership with TransUnion's Global Fraud Solutions group. This includes consultations on solution architecture, onboarding support, technical troubleshooting and providing technical expertise for all of our Global Fraud Solution Group's services and platforms for our strategic customers. You will be the customer's trusted advisor and subject matter expert helping them understand our systems and take advantage of the technology.
In this role you lead customer technical engagements across a range of industries, types of projects, platforms, solution interfaces, and provide expert technical knowledge, support and troubleshooting for our solutions and platforms.
In addition, as a senior team member in this field you will collaborate in the development of appropriate integration manuals, training materials, and procedures; proactively seek ways for the solution architect team to improve its processes to enhance the customer experience, and provide value added services and provide sales engineering support as appropriate for the business development group.
What You'll Bring:
Bachelor's degree in Computer Science, IT, Software Development or related field and 7+ years of relevant work experience
Direct experience in product application integrations
Proven experience as a consultant.
Demonstrated ability to diagnose and troubleshoot technical issues in diverse customer technical environments
Demonstrated ability to identify opportunities and challenges; consult with the customer to develop solutions to address these areas and effectively resolve technical issues using practical and imaginative methods
Demonstrated success in working on multiple projects, with competing priorities and delivering high quality software on schedule
Effective customer-service orientation and relationship-building skills
Ability to multi-task in a fast-paced environment, and balance thought with action while getting the most out of limited resources
Exceptional analytical and quantitative skills and ability to structure analyses to form data-driven solutions to ambiguous customer challenges
Flexible work hours in order to accommodate special meeting requests, trainings and demonstrations for customers in different time zones
Advanced skills with MS Word, Excel, and PowerPoint
Ability to communicate complex ideas effectively - both verbally and in writing - in English and the local office language(s) throughout all levels of an organization.
Ability to effectively work remotely
Availability for some overnight travel and on call rotation.
Ability to work and act independently.
We'd Love To See:
Fraud management or identity and access management experience
Understanding of Transunion's Global Fraud Solutions services
Basic understand/familiarity with iOS and Android
Project management experience
Fluency in Spanish, Portuguese, French, Mandarin, or Japanese
Impact You'll Make:
We recruit for and value the core competencies:
Thought Leadership: You have strong advisory, consulting and interpersonal skills coupled with the deep technology skills needed to lead customer engagements and strategic client discussions in solution architecture and design projects to meet their technical objectives by providing best practices by proactively identifying and closing gaps.
Project Management: Work with Customer Success Advisors to deliver the largest and most complex initiatives and customer engagements. Apply strategic thinking and demonstrated expertise to understand technical requirements to support all phases of a customer project lifecycle to ensure successful technical project delivery.
Subject Matter Expertise: Provide specialized expertise for all technical and architecture related questions for the Global Fraud Solutions group and have a willingness to learn and adapt to new skills and technology.
Problem Solving: You are a creative problem solver, comfortable with challenging the status quo and rapidly responding to escalated issues and urgent customer demands. Demonstrated strong analytical acumen to identify, triage, and recommend troubleshooting with software applications and able to decide and act without the total picture.
Influence: Represent the voice of the customer and manage the development of product initiative requests
Technical Support: Support all technical needs for the clients under your management to give customers a single point of contact for all issues related to our platforms and solutions. Support technical escalations as the subject matter expert.
Mentorship: As a Senior Solution Architect you are expected to not only have a tremendous impact in transforming our customers, but also have a leading role in mentoring and coaching junior teammates to engender effective contribution to TransUnion's solutions.
Diverse Perspective: Brings a unique skillset or approach to the table in every customer engagement or internal activity.
Passion: Actively seeks responsibility and takes pride in delivering the highest quality results and recommendations to our customers.
Team Player: Effectively integrates, motivates and builds relationships with cross-functional team members (local or remote), sponsors, key stakeholders, executives and other individuals or organizations.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law.
During the COVID-19 pandemic, TransUnion has several safety protocols in place to protect associates, customers, and visitors. You may be required to be fully vaccinated against COVID-19 as a condition of employment and/or to participate in certain work-related activities. Exemption is available to qualified candidates as a reasonable accommodation.
TransUnion is a global information and insights company that makes trust possible between businesses and consumers, by ensuring that each consumer is reliably and safely represented in the marketplace.
We do this by having an accurate and comprehensive picture of each person.
This picture is grounded in our legacy as a credit reporting agency which enables us to tap into both credit and public record data; our data fusion methodology that helps us link, match and tap into the awesome combined power of that data; and our knowledgeable and passionate team, who stewards the information with expertise, and in accordance with local legislation around the world.
Because of our work, organizations can better understand consumers in order to make more informed decisions, and earn their trust through great, personalized experiences, and the proactive extension of the right opportunities, tools and offers. In turn, consumers can be confident that their data identities will result in the opportunities they deserve.
We make trust possible, so businesses and consumers can transact with confidence and achieve great things. We call this Information for Good®—it’s our purpose, and what drives us every day.