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The UW Information School has an outstanding opportunity for an Associate Director for Admissions! The Office of Student Services is an energetic and highly fast-paced environment where we rely heavily on current technologies to meet the demands of the School and our constituencies. Under the general direction of the Director of Student Services, the Associate Director for Admissions manages all aspects of admissions and recruitment for the iSchool’s portfolio of undergraduate (Informatics) and graduate (PhD in Information Science, Master of Library and Information Science (MLIS) and Master of Science in Information Management (MSIM) degree programs.
Given the complexity involved in managing admissions for multiple programs, each with its own unique characteristics, the Associate Director must be strategically minded, exceptionally organized, able to address high-level problems and adept at communicating effectively with a wide variety of stakeholders. This person must be deeply experienced with leveraging technology to carry out an efficient and equitable admissions process. The Associate Director should have a sophisticated understanding of the national landscape in terms of best practices in admissions and recruitment and should use this knowledge to be a highly skilled and innovative leader in this role.
In the iSchool there is an expectation that all faculty and staff will step up where they see an opportunity to apply their special expertise or talents, speak up when they identify opportunities or concerns, and lead by taking actions that exemplify the iSchool’s core values. Leadership within the iSchool is expressed in diverse ways reflecting the variety of styles and cultures that are represented by our faculty and staff.
Admissions Strategy and Planning
•Oversee admissions strategy and processes for masters, doctoral, and undergraduate programs at the Information School, including annual planning and continuous process improvement, ensuring the admissions process for each program is efficient, effective, thorough, and equitable. •Consult with faculty Program Chairs and iSchool leadership to determine enrollment goals for each individual program and develop strategies for meeting these goals. •Oversee and maintain the process for tracking applications from submission to enrollment, effectively utilizing the University of Washington’s MyGrad Program application system in conjunction with the iSchool’s internal databases. •Lead the admissions team in orchestrating communications with candidates throughout the application process and issuing decisions in a timely manner. Develop standards and guidelines for interacting with prospective students to ensure staff are communicating professionally and effectively. •Coordinate the tracking of prospective student inquiries in the iSchool’s cloud-based CRM for prospective students •Develop communication plans, website content and workshops aimed at creating a clear and transparent application process for candidates. •Collaborate with Program Chairs to set annual application timelines and determine whether changes need to be made to the application requirements or the application review process. •Train admissions committees comprised of faculty, staff, and students on the mechanics of the application review process and offer guidance throughout the review period. Communicate regularly with committee members to ensure that responsibilities and deadlines are clear. •Provide guidance to Program Chairs regarding effective application review techniques that ensure equity in the review process and identify candidates who meet the competitive and unique requirements of each individual program. •Ensure that application requirements and the review process are following the rules and guidelines set by the UW’s central Graduate Admissions Office. •Provide frequent updates to Program Chairs for each individual program to assess progress toward enrollment goals and manage application reviews accordingly; offer guidance to Program Chairs on managing yield and melt. •Provide detailed data reports to be used in the final admissions decision-making process. •Engage directly with candidates to address complicated questions and concerns, as needed.
Recruiting and Outreach
•Develop innovative and effective outreach strategies in partnership with Program Chairs, Director for Communications, iSchool Dean and Student Services staff (example: using social media and the iSchool website to develop a more transparent and personalized admissions experience and utilizing current students to increase engagement with prospective and admitted students). •Oversee recruiting visits, participation in graduate fairs and professional conferences, partnerships with community colleges and K-12 schools and connections with professional organizations to drive interest in programs. •Manage outreach to underrepresented student populations, ensuring that the admissions process and experience is both approachable and equitable; partner with iSchool Inclusion, Diversity, Equity, Access, and Sovereignty (iDEAS) team to make sure that their efforts are in alignment with these goals. •Create and implement student recruitment strategic plan aimed at increasing meaningful engagement with prospective students, including targeted email campaigns, increased opportunities for one-on-one counseling via email and virtual/in-person meetings, campus visits and events. •Develop a comprehensive plan in partnership with the Informatics Chair and Program Advisors to build and maintain partnerships with local K-12 schools to increase awareness of Informatics degree, especially amongst traditionally underserved student populations. •Participate in employer engagement efforts as they relate to enrollment recruiting for targeted programs such as the Mid-Career MSIM program. •Collaborate with admissions staff and faculty at peer institutions to share best practices in admissions and recruitment. •Facilitate information sessions as needed, in partnership with academic advising staff. •Oversee communication plan for engaging with applicants and admitted students to improve yield and retention, including managing communication with waitlisted candidates.
Marketing and Communications
•Advise on strategy and development of marketing materials for iSchool Programs with Program Chairs, Academic Advisors and Director for Communications. Monitor use and needs of marketing materials. •Coordinate with the iSchool Communications team for updates and edits to the various program printed material and web pages as related to recruiting and outreach. •Evaluate effectiveness of current drip campaigns, update, and rework annually. •Collaborate with iSchool leadership, Communications team, and colleagues at peer schools to develop marketing strategies designed to promote the Information Science field and elevate overall awareness of the iSchool brand. •Liaise with Noodle and other marketing collaborators on marketing initiatives. •Supervise Program Coordinator in developing social media content aimed at driving engagement with prospective students and communicating major events and deadlines.
•Attend School and University meetings as needed. •Participate in professional development opportunities to expand knowledge base for the position. •Serve as the backup for the Director of Student Services for leadership of the Student Services office.
Supervise the work of the Admissions Program Coordinator (FT), Admissions Operations and Recruitment Specialist (FT), and at least one student employee who assists with the admissions process. Serve as Lead to Academic and Career Advisors in regard to student recruitment activities. Hire, supervise, train, and offer frequent guidance to Admissions staff. Conduct weekly team meetings and one-on-one meetings with team members. In the absence of the Director of Student Services, the Associate Director for Admissions will oversee day-today operations of the Student Services Office and assume all supervisory duties of the Director of Student Services.
The iSchool Associate Director for Admissions regularly exercises discretion and independent decision-making authority. This position represents the Information School and oversees communication to prospective students leading to approximately 2,000 applicants each year.
The position requires the ability to work in an intense, dynamic and sometimes stressful environment. The position involves quickly determining priorities while multitasking, juggling several activities at the same time. This position requires a flexible work schedule, with occasional weekend and evening hours, and the need to travel occasionally for student recruiting activities.
The position is part of the iSchool Student Services team and provides leadership and support for the activities of the Student Services unit including iWelcome events, study breaks, Convocation among other school-wide activities. Position, in collaboration with the Assistant Director for Career Services and the Master of Science in Information Management Program Manager, work with the Director of Student Services to oversee policy, procedure and operations of the iSchool Student Services Office.
Position Dimensions and Impact to the University
The Associate Director for Admissions role will be responsible for collaborating with Program Chairs on developing and aligning school-wide efforts for outreach, recruitment, and admissions, and integrating targeted initiatives for each degree program in the regular workflow of our admissions team. The needs and objectives of each program must be aligned within a cohesive iSchool strategy. This position will collaborate with the Communications team on website content, messaging, and marketing, and facilitate communication with Undergraduate Admissions and the Graduate School.
The work of this position will impact the 2000+ applicants to the Information School and provide outreach and marketing for our diverse perspective student population assisting them with admissions to the iSchool degree programs. This role will directly supervise one fulltime classified staff person, one professional staff and the lead the work of other Student Services staff in regard to student recruitment activities. In the absence of the Director of Student Services, the Associate Director for Admissions will oversee day-today operations of the Student Services Office, leading the work of three other classified staff and at least two student employees and providing direction for the work of four full-time professional staff members. They will also serve in an advisory role to the Associate Dean for Academics, the four Program Chairs, Director for Communications, iDEAS staff, and other staff and leaders within the iSchool.
•Bachelors' degree in Higher Education Administration, Information Science, Business, or related field. •Minimum 4 years of experience in university student services or education field preferably with experience in higher education admissions and recruiting. •Experience in management of prospective applicants. •Excellent interpersonal skills and proven success working in a highly collaborative and fast-paced professional environment. •Strong technological skills and proficiency with the MS Office Suite, CRM, and database tools. •Experience in strategic program planning and management, preferably in student services. •Demonstrated success in working with diverse populations. •Must be able to work independently, as part of a team, and to lead others. •Minimum four years supervisory experience. Equivalent education/experience may substitute for all minimum qualifications.
•Graduate degree in Information Science, Business, Education, Social Science or similar fields. •Deep knowledge of CRM software and/or advanced database skills preferably with the same or similar systems used by the University of Washington and the Information School (MyGrad, SDB, SharePoint, Access). •Experience recruiting international students. •Familiarity with fee-based programs and UW Continuum College. •Familiarity with Adobe connect, Zoom or other online broadcasting formats. •Familiarity with online learning tools such as Canvas. •Experience in the field of Information Science or with Information Science students.
The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Workforce Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
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