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Coral Gables, Florida

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Service Advisor
JOB DESCRIPTION:• Takes incoming phone calls as needed and completes service request forms.• Schedules service technicians to jobs.• Communicates with technicians to facilitate work.• Maintain Modern Customer Communication program and prepare work orders for closing. • Manages resources in service department to complete work in a timely manner. • Communicates with customers to coordinate services and ensure customer satisfaction.• Manages technicians to meet department and company standards.• Adhere to COD Policy, Credit Approval Process, Warranty Policy and Procedures. RECOMMENDED QUALIFICATIONS:• High School Diploma or equivalent required.• Minimum 3 years experience in the engine, truck or heavy equipment industry wit


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