REQUIRED- All candidates must submit the following:
Resume or CV
ABOUT THE DEPARTMENT
The Office of Student Success provides leadership for multiple units focused on meeting the needs of Cal Poly Pomona's diverse student body. The Office of Student Success oversees the coordination of academic advising initiatives to achieve shared goals, and the development and implementation of academic intervention programs to help students make timely progress toward degree completion. Student Success provides oversight for academic and student success as related to academic policies, university advising, academic-related initiatives, and strategic planning. The office handles student petitions related to academic issues, including general academic petitions, retroactive withdrawals, grade appeals, academic renewal, and records the completion of culminating experiences. Student Success provides oversight for University Advising, the Bronco Advising Center, Student Communication, Advising Technology, Undeclared Advising, Early Alerts Programs, Graduation Pledge Programs, the Early Start Program, the Learning Resource Center; Bronco Tutoring; First Year Experience (FYE); Science, Technology, Engineering, and Mathematics Students United to Create a Community for Engineering and Science Success (STEM SUCCESS); Reading, Advising, and Mentoring Program (RAMP); and the University Writing Center. The office of Student Success collaborates with Academic Program, Enrollment Management Services, and College leaders to support students in meeting their academic goals.
DUTIES AND RESPONSIBILITIES
College Advising Center Oversight:
Oversee the development, implementation, and ongoing assessment of an advising caseload model for each assigned College's staff advisors. Associate Directors will be responsible for monitoring caseload management, reporting, and student progress, and working with staff to develop strategies for improvement when needed.
In collaboration with the Director, oversee the design and implementation of common advising initiatives within assigned college. Initiatives include freshman and transfer orientation, mandatory advising, graduation check advising, advising for students in academic difficulty, and advising campaigns to identify students needing additional support to achieve educational goals.
Foster and implement a culturally responsive framework that promotes equityminded advising practices within their assigned teams.
Implement retention initiatives based on student data and delivery outcomes. Monitor student success data (retention, graduation, academic standing, success marker completion) and develop strategies to improve student success
Provide critical leadership by serving as the primary liaison between College advising centers and Office of Student Success
Use key data points from key CPP Connect tools and resources such as CPP Connect Planner and mobile app. Leverage data to make informed decisions about advising utilization, interventions, and improvements.
Work with Director of University and other Student Success leadership to align services and operations so that there is one cohesive University advisement plan
In collaboration with the Communication Specialist, oversee the redevelopment of the assigned Colleges' advising websites, videos, and social media to align with university-level information and to standardize the quality and volume of content shared with students.
Partner with assigned Colleges' Associate Deans, Chairs, and Faculty Fellows to develop strategies to collaborate and offer students a cohesive advising experience from both faculty and staff advisors.
Partner with Orientation Services on the advising component of orientation, including online orientation modules, LMS-based tools, advising communication, enrollment appointments, and advising tools.
Participate in University and College-level committees and projects as assigned.
Ensure that adequate data on academic advising and student success is collected, maintained and disseminated to the Director, Assistant Vice President and Associate Provost and other appropriate university leaders.
Communicate regularly with Director and Assistance Vice President about potential institutional barriers impacting student success. Develop potential solutions and collaborate with colleagues in other colleges to explore the broad application of issues and resolutions.
Other duties as assigned.
Supervising and Supporting Staff:
In collaboration with OSS leadership, recruit, train, supervise and provide general direction to the Advising Coordinators and Student Success Advisors in each assigned College. Engage in weekly check-ins to assess progress.
In partnership with the Senior Coordinator of University Advising, develop, implement, and manage training that address staff needs but also foster diversity, inclusion, and cultural competence.
Ensure that staff are utilizing key advising tools including BroncoDirect, CPP Connect scheduler, CPP Connect Planner, curriculum sheets, On Base, and others.
Serve as the HEERA manager for the Student Success Ambassadors. In collaboration with the Senior Coordinator for University Advising and the College Advising Coordinators, recruit, train, supervise, and provide general support for the Ambassadors.
Ensures that students experience a consistent and equitable process for receiving high-quality academic advising in a supportive, efficient and timely manner.
Review and resolve complicated advising cases that involve multiple colleges. Make recommendation and escalate when appropriate.
Promote advising practices grounded in equity, inclusion and social justice.
Candidates for the position need to be accomplished individuals with knowledge of, and experience with, student success issues in higher education, best practices in academic advising and how to evaluate them and supporting first-generation and diverse student populations.
Maintain excellent working knowledge of university policies, academic regulations and degree requirements.
Bachelor's degree in Counseling, Psychology social work or similar field.
Five years of experience in student success, academic advising along with 2 years of progressively responsible and applicable management, supervisory, or lead experience.
A qualified Master's Degree will count towards 1 year of professional work experience.
A Doctorate Degree along with a related internship or clinical training in counseling, guidance or related field may count towards 2 years of professional experience.
Possession of these knowledge and abilities is typically demonstrated through the equivalent to four years of progressively responsible professional student services work experience which includes experience in advising students individually and in groups, and in analysis and resolution of complex student services problems.
Thorough knowledge of the policies, procedures and practices of the program area to which assigned or the ability to quickly acquire such knowledge.
General knowledge of the policies, practices and activities of Student Services programs outside the program to which immediately assigned; general knowledge of the principles, problems and methods of public administration, including organizational, personnel and fiscal management; general knowledge of advanced statistical and research methods.
Ability to carry out very complex assignments without detailed instructions; advise students individually or in groups on varied and complex matters; determine the appropriate course of action and proper techniques to utilize while engaged with individuals and groups in personal interactions of a sensitive nature; reason logically and analyze and solve organizational and operating problems of one or several program areas; plan, coordinate and initiate actions necessary to implement administrative or group decisions or recommendations; analyze and define complex organizational, policy or procedural problems, collect and evaluate data, draw valid conclusions and project consequences of various alternative courses of action; understand the roles and responsibilities of others and to gauge relationships accordingly by taking into account the variety of the interrelationships, motivations and goals of the members of the organization served; and establish and maintain effective, cooperative and harmonious working relationships in circumstances which involve the denial of requests or the necessity to persuade others to accept a different point of view.
Preferred qualifications include a Master's degree in Counseling, Clinical Psychology, Social Work or related field.
Two years of progressively lead or supervisory experience.
APPOINTMENT AND SALARY
Salary is competitive and includes a comprehensive benefits package. Salary is competitive and commensurate with qualifications and experience. This is a Management Personnel Plan Level II position with an attractive benefits package, which includes a vacation accrual rate of 16 hours per month, an excellent choice of medical, dental, and vision insurance, long term disability coverage, life insurance and retirement benefits.
A background check must satisfactorily be completed before a candidate can be offered this position. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for this position. The background check consists of the following: Employment verification, education verification, reference checks, and checks of the following systems and databases: National Social Security Number/Address Locator, Felony/Misdemeanor, National Criminal Database, Federal Criminal, Department of Motor Vehicles, and National Sex Offender Registry.
CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The system-wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/
Cal Poly Pomona hires only individuals lawfully authorized to work in the United States. In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal Poly Pomona Annual Security and Fire Safety Report is available at: https://www.cpp.edu/campus-safety-plan.shtml
The person holding this position is considered a 'limited reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. http://www.calstate.edu/eo/EO-1083.html
AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER
Cal Poly Pomona is an Equal Opportunity, Affirmative Action Employer. The university subscribes to all state and federal regulations and prohibits discrimination based on race, color, religion, national origin, sex, gender identity/gender expression, sexual orientation, marital status, pregnancy, age, disability, genetic information, medical condition, and covered veteran status.
Advertised: November 22, 2021 (9:00 AM) Pacific Daylight Time Applications close: Open Until Filled
About California State Polytechnic University, Pomona
Cal Poly Pomona consistently ranks among the best universities in the country when it comes to quality education, affordability and career prospects for graduates. As an inclusive polytechnic university, we cultivate success through experiential learning, discovery and innovation. U.S News noted Cal Poly Pomona was eighth most diverse among regional universities in the West and tenth most diverse in the nation. Nowhere else can students ride an Arabian horse, practice on a Steinway piano, bring a new product to market, and build a liquid-fueled rocket.