Customer & Marketing is creating a new model for a new age-we're an agency and a consultancy. Understanding the digital space and preparing for what's next is at our core. We help clients reimagine how profits are made, how relationships are created and managed; we reshape how work gets done, and rewire the competitive fabric of entire industries. That's the power of driving disruption. That's Customer & Marketing.
Work you'll do
Our practitioners work in integrated project teams on a range of projects covering the entire lifecycle from planning through to design, development and the deployment of solutions. These project teams will often include leaders and specialists from other business and technical disciplines from within the consulting practice and from our clients. A focus on team work is therefore critical. As a subscription billing solution implementation expert, you will bring considerable billing, invoicing and revenue management expertise to help design, develop and implement subscription billing solutions to transform client's new business models. You will interact daily with key business and IT executives and lead multiple teams in various strategy and implementation activities.
Responsibilities will include:
Client Management: Manage day to day interactions with executive clients and sponsors
Delivery: Manage and deliver components of client engagements that identify, design, and implement creative business solutions for large companies. Responsibilities include, among others, managing teams in the identification of business requirements, product simplification and alignment, capability design and planning, technology/vendor selection and planning and business launch readiness
Business Development: Develop and maintain contact with top decision makers at key clients; organize and lead pursuit teams; participate and lead aspects of the proposal development process; contribute to the development of proposal pricing strategies
People Development: Perform role of counselor and coach; provide input and guidance into the staffing process; actively participate in staff recruitment and retention activities; provide leadership and support for delivery teams and staff in local offices
Digital Customer offering focuses on designing and implementing sales and service experiences, capabilities, and architectures to bring customer strategies to life. The ambition is to be the best in the world at driving customer transformation through the development of clever commercial strategies, distinctive experiences, and the application of digital technologies. We help make the "creative digital consultancy" real and in doing so, make new markets
Professionals will serve our clients through the following types of work:
â¢ Emerging | enables different capabilities throughout Lead to Fulfillment life cycle, we are closely aligned in assisting clients in providing a high-quality customer experience and executing efficient processes
â¢ Sales Excellence & Service Excellence | Integrate the latest technologies with leading-edge strategies, insights, experiences, and talent to enable outstanding customer service
â¢ Salesforce | Deloitte unleashes the powerful Salesforce platform for our clients to drive the best possible outcomes and redefine engagement. We innovate like never before by creatively using technology to help enhance digital customer and employee experiences for our clients. Talk about Service Now here - Amy will talk about how we help our clients across enterprise, etc.
4 + years of experience at Big 4 firm within subscription billing vendor professional services or industry focused on delivering cloud-based subscription billing solutions (Hi-Tech, Automotive, Med-tech, Telecom)
Strong understanding of lead-to-cash and record-to-report processes and end-to-end architectures
Subscription billing expertise, including understanding of the leading practices and ability to facilitate clients' most complex requirements
Experience with end-to-end implementations of subscription billing solutions (e.g. Aria Systems, Zuora, Oracle BRM, SAP Hybris, Avangate, GoTransverse)
Understanding of integration principles and methodologies for real-time web-based protocols (REST, SOAP) and batch integration frameworks (SFTP)
Ability to communicate complex system concepts to a business audience in a clear and concise manner
Experience and in-depth understanding of all aspects of the SDLC including Design, Build, QA, UAT and Support
Strong understanding of Agile and Scrum methodologies
Ability to travel up to 50% (While up to 50% travel is a requirement of the role, due to COVID-19, non-essential travel has been suspended until further notice).
Experience with architecture assessments and developing roadmaps to implement subscription billing solutions
Experience with designing and configuring cloud/SaaS billing solutions in complex environments
Experience designing integrations with upstream (commerce, CPQ) and downstream (revenue, GL, EDW) applications
Experience identifying workarounds and creative solutions within configurable cloud billing systems or within boundary applications where customization is required
Experience with successfully leading complex engagements, both business and technical, including multiple dependencies and integration points
Strong oral and written communication skills, including presentation skills (MS Visio, MS PowerPoint).
Strong problem solving and troubleshooting skills with the ability to exercise mature judgment
At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits.Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Deloitte is led by a purpose: to make an impact that matters. This purpose... defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you’re applying to.