Manager, Pricing and Profitability - Customer Strategy
Location: Phoenix, Arizona
Internal Number: 15774134
Deloitte Consulting LLP seeks Manager and Senior Managers focused on Pricing and Profitability Management at locations nationally. We are looking both for candidates with depth in specific industries and candidates who have worked across industries.
Work we do
The Pricing & Profitability Management business within Deloitte Consulting serves clients who are seeking to drive profitable growth through revenue management using pricing strategy, analytics, improved commercial capabilities, and implementation of pricing systems. Our team is widely recognized as leaders within the field of Pricing and Revenue Management and we are looking to build on this reputation with highly skilled, experienced professionals.
Work you will do
As a Manager / Senior Manager, you will lead large engagements that begin with a complex pricing, revenue, and margin-focused problems and serve as a leader in Deloitte Consulting's Customer Strategy & Applied Design practice. Work will include:
Engagement Management: Lead engagement planning and budgeting; mobilize and manage strategy engagements; define deliverable structure and content
Oversee the development of pricing strategies, focusing on concepts such as Economic Value Estimates (EVE), valued-based pricing, granular customer segmentation, in-depth competitive analysis, etc.
Perform qualitative customer interviews to assess the client's value proposition
Lead client engagements that identify, design and implement advanced pricing / technology and creative business solutions for large companies
Oversee project management status and progress, prepare and present weekly steering reports, assess risks, manage delays and escalate issues to steering committees
Client Management: Manage day to day interactions and relationships with executive clients and sponsors. Support clients in making strategic decisions and implementing changes in areas within pricing, finance, commercial excellence, and analytics
Business Development: Develop and maintain contact with top decision makers at key clients; organize and lead pursuit teams; participate and lead aspects of the proposal development process.
Practice Development & Eminence: Develop practical solutions and methodologies; develop "thought-ware" and "point-of-view" documents; participate in public speaking events; get published in pricing-related and industry periodicals
People Development: Perform role of counselor and coach; provide input and guidance into the staffing process; actively participate in staff recruitment and retention activities
Customer Strategy & Applied Design
Our Customer Strategy & Applied Design team focuses on helping clients discover, design, and prototype customer growth strategies and innovation portfolios to create and drive change in a digital world. We bring knowledge and offerings to uncover the behaviors, motivations and preferences of our clients' customers and develop new experiences for them. Our team of professionals has deep capabilities in strategy, customer experience, digital strategy and innovation.
We deliver set of customer focused work:
Customer Strategy | Help clients build capabilities to better understand customer value drivers and make choices about the markets and segments they serve through digital, social, and mobile channels; optimize pricing decisions and shape the most strategic issues on the CMO agenda
Customer Experience | Help clients improve the quality, nature and power of interactions between the customer and the organization across the lifecycle of sales, marketing and service at each and every touch point.
Applied Innovation | Help clients rapidly design, prototype and launch new businesses and experiences, translating insights on human behavior from design-led methods into offerings and technologies that delight customers and drive growth
Digital Strategy | Help clients understand, envision and articulate "digital" as a business strategy aligned with their CEO's agenda - and then craft a plan to embed everything they do with the latest technology solutions and business models to compete in the marketplace for customers and talent
Bachelor's degree from accredited university
10+ years' experience in a consulting setting with demonstrable depth of knowledge in 1-2 industries
5+ years' experience with core pricing concepts such as value-based pricing, customer segmentation, customer profitability analysis, etc.
Consistent career progression with increasing levels of responsibility
Competent in Microsoft Excel and PowerPoint
Willingness and ability to travel 50% (while 50% of travel is a requirement of the role, due to COVID-19, non-essential travel has been suspended until further notice)
Must live within commuting distance to one of Deloitte's consulting offices
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
Advanced degree in business
Demonstrated command of complex analytical topics, including the management and understanding of granular data sets
Experience leading or managing teams and change initiatives (especially in a project management role)
Experience with budgetary responsibilities related to projects or resource
Experience leading programs with technology / pricing technology components
Sector knowledge in Consumer Products, Retail, Industrial Products, Automotive, Media and Technology
At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits.Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Deloitte is led by a purpose: to make an impact that matters. This purpose... defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you’re applying to.