Student Experience and Program Specialist (7376U) - Fung Institute
University of California Berkeley
Location: Berkeley, California
Internal Number: 2649684
Student Experience and Program Specialist (7376U) - Fung Institute
At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrounds feel safe, welcome and included. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.
The University of California, Berkeley, is one of the world's leading institutions of higher education, distinguished by its combination of internationally recognized academic and research excellence; the transformative opportunity it provides to a large and diverse student body; its public mission and commitment to equity and social justice; and its roots in the California experience, animated by such values as innovation, questioning the status quo, and respect for the environment and nature. Since its founding in 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world.
We are looking for equity-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community. When you join the team at Berkeley, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty, staff, students and community partners. In deciding whether to apply for a position at Berkeley, you are strongly encouraged to consider whether your values align with our Guiding Values and Principles, our Principles of Community, and our Strategic Plan.
The Coleman Fung Institute for Engineering Leadership (Fung Institute) is headquartered at UC Berkeley's College of Engineering. Our mission is to shape generations of technical leaders to innovate across boundaries. The Fung Institute achieves its mission through teaching, research, and service activities. The Institute is home to the Berkeley Master of Engineering (MEng) program and undergraduate Fung Fellowship program together serving nearly 700 students. As staff of the Fung Institute, we are committed to: serving students first, helping each other succeed, having a growth mindset, speaking-up, inclusion, and accountability. We are looking for inclusive-minded applicants who demonstrate a sensitivity to and understanding of the diversity of our student population and communities. Our team is an innovative and equity-focused community striving to expand access in higher education, innovation, and technology for all.
This role involves managing and developing systems and processes to improve the student experience across the entire organization. This role supports the student capstone experience, assisting in partnership management, and leading internal organization and administrative projects to support the mission and students at the Fung Institute. Provides programmatic administrative and project management support as needed, per guidance from program leadership. This role leads exciting projects related to data, partnerships, and experiential learning and develops key strategic frameworks and models to measure and drive impact within the Institute.
40% Data Driven Student Experience and Engagement:
Manages and utilizes qualitative and quantitative data to drive the student experience and influence programmatic changes and improvements. Assists in the management of databases, online student portals, and key program metrics.
Support survey development and data collection, management, and evaluation of students, alumni, instructors, and Institute partners.
Works with program directors and managers to develop expected outcomes and evaluation metrics of student experience considering climate, inclusion, professional, and academic development.
Analyzes data to identify areas for program improvement and makes recommendations to program leadership. Works with teams in the ongoing development and refinement of core student programming and experience.
Receives and responds to initial students' inquiries surrounding enrollment, course credit, and event attendance. Clarifies specific policies, deadlines, and procedures for students. Fields and manages general program requirements and forwards student requests to faculty/staff advisors as needed.
Leads the onboarding and exiting procedures and processes for Fung Institute students. This includes working directly with students and program staff and collecting and maintaining documentation.
30% Program Management and Coordination:
Supports shared work flows, documentation and databases across all aspects of the Institute. May include: FI operations, student experience, industry partnerships, student capstone projects, student and alumni engagement.
Supports data management and identification of key metrics compiled from various specified sources to ensure effectiveness of the Institute and its programs.
Assists in partner outreach and managing correspondence, reports, and records to document and track progress. Manages communications with internal and external entities.
Works closely with program staff and advisors to achieve program
goals for the student experience, external partnerships, and alumni engagement.
Oversees, plans, and administers a range of administrative operations and leads data driven projects within the Fung Institute for the graduate and undergraduate student programs to enhance the student experience. Provides programmatic and project management support as needed. Supports key staff and personnel throughout the Institute.
25% Capstone Planning and Management:
Works closely with program leads to create and maintain databases for relevant stakeholders. Develops and maintains dashboards and success metrics, including survey design and implementation related to the student capstone experience.
Develops and refines current user guides for Fung Institute platforms & manuals and shares with relevant stakeholders.
Provides administrative support to the MEng and Fung Fellowship Student Capstone Experience and other related events and experiences as needed. Assist the management and adherence to event and program timelines.
Responsible for developing, implementing and maintaining assessment structures for student teams and other student-facing programs.
5% Professional Development:
Add to existing skills and develop new skills through participation in staff organizations, professional organizations, workshops, conferences, training, and other educational or networking opportunities.
Working knowledge in administrative procedures and processes including word processing, spreadsheet and database applications. Proficiency with PC based software (MS Office-Word, Excel, PowerPoint, etc.), Google Apps, spreadsheet and database applications.
Ability and willingness to learn new online systems and other new software/technology.
Ability to effectively summarize information, develop reports, and create information documents.
Excellent verbal and written communication skills, active listening, critical thinking, multi-task and time management skills with an attention to detail.
Ability to work with a variety of stakeholders, while performing consistently in an environment of competing demands and deadlines, frequent interruptions, and fluctuating workloads.
Ability to interact effectively with faculty, staff, students, and industrial partners while demonstrating tact and diplomacy.
Comfortable and flexible in a fast changing environment and able to execute under time constraints.
Strong organizational skills and demonstrated experience in establishing priorities, following plans and completing goals/objectives in a timely manner.
Ability to work independently and as part of a team, research and resolve problems, as well as follow through on projects and assignment.
Ability to work with a supervisor to improve processes and create best practices, exercising discretion to solve non-standard problems.
Bachelor's degree in related area and / or equivalent experience / training.
A minimum of 3 years administrative and academic program experience is strongly desired.
Knowledge of University policies, protocols, and procedures related to campus administrative systems (Travel, BearBuy, bCourses, Cal Mail, Student Information System (SIS)) preferred.
Salary & Benefits
For information on the comprehensive benefits package offered by the University visit:
This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.
Equal Employment Opportunity
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant see:
The University of California was chartered in 1868 and its flagship campus - envisioned as a "City of Learning" - was established at Berkeley, on San Francisco Bay. Today the world's premier public university and a wellspring of innovation, UC Berkeley occupies a 1,232 acre campus with a sylvan 178-acre central core. From this home its academic community makes key contributions to the economic and social well-being of the Bay Area, California, and the nation.