Rhode Island School of Design's (RISD) Registrar's Office seeks an Assistant Registrar to organize the workflow and implementation of operations for the student information system (SIS) database including, registration, grading, and beginning/end of semester processing. The ideal candidate has a demonstrated understanding of registrar-related office policies and procedures and is experienced in monitoring, testing, and improving student information system efficiencies, as well as writing and running database queries.
The Assistant Registrar is also responsible for creating targeted emails for the campus community, recommending and implementing approved procedures to troubleshoot and solve moderately complex issues for all community members (faculty, staff, and students), and creating and delivering documentation and training.
RISD recognizes diversity and inclusion as fundamental to its learning community and integral to an art and design education. Our community is diverse, representing a wide range of geographic, socioeconomic, and cultural backgrounds, representing all forms of diversity. We seek a culturally competent candidate who will thrive in a campus environment that advances principles of social equity and inclusion and equal access to resources and opportunities.
The Registrar's Office supports RISD's mission by serving the entire community efficiently and ethically. The team is energized by its valuable and long-standing relationships across campus and they strive to ensure the accuracy and integrity of student records, assuring compliance with academic policy, maintaining efficient student systems, and providing excellent administrative service to students, faculty, administration, staff, and alumni.
1. SIS Database and System Testing - Test registration system operations, functionality, and controls to assure that systems are up to date and are performing optimally. Utilize and interpret predefined workflows and enter data into various SIS screens/tables to ensure that the registration system functions in support of operational needs. Provide feedback and recommendations to supervisor on system performance. Under the direction of the Associate Registrar and Registrar, apply and evaluate new registrar-related modules, system upgrades, and system enhancements. Serve as the key point of contact for low-risk, smaller scale system initiatives and improvement projects related to Colleague, Self-Service, Web Advisor, and the National Student Clearinghouse. 2. Workflow and Auditing - Facilitate, organize, and audit the registration workflow. Perform data checks for enrollment processing, major selection, census reporting, midterm and final grading, academic standing, and related items. Extract and transmit enrollment submissions to the National Student Clearinghouse, and analyze, evaluate, and resolve associated errors and updates. Coordinate cross-registration and Dual Degree course registration and grading with Brown University. 3. Reporting - Modify and run office reports ensuring accuracy, security, and data integrity. Update, validate, and verify appropriate registrar-related data. Customize reports for end-user needs. Develop scheduled reports for appropriate campus constituents and generate standardized reports for internal data checking and reconciliation. 4. Case Manager/Point of Escalation - With a deep understanding of registrar-related office policies and procedures, serve as case manager for student and faculty cases that have been escalated from front line staff. Troubleshoot and solve moderately complex situations with students and faculty involving items, such as advising, registration, grading, and academic standing. Foster and maintain strong working relationships and communication with staff, administrative colleagues, and faculty regarding issues and resolutions. 5. Policy & Procedures, Training & Documentation - With a comprehensive understanding of academic policy, represent the office in areas of overall service and student/faculty support services. Identify, research, and recommend enhancements to office procedures and policies and implement as approved. Prepare and deliver end-user trainings and presentations to campus constituents such as student trainings, orientations, individualized staff trainings specific to registration, and small-scale informational campus events. Create user documentation and keep documentation current as procedures and tasks change. Handle registration exceptions and educate others on related policies as needed. 6. System-Related Registration - Review and audit registration set-up including database system preparation, travel registration, cross-registration, Dual Degree registration, block registration, registration lottery assignments, and planning registration coverage schedules. Serve as a central point of contact to advise students on registration-related exceptions to policy including credit overloads, reduced credit loads, winter session waivers, and late add/drop/withdrawals. Analyze registration data to assess seat availability and to anticipate any web registration problems. 7. Office Communications - Initiate, develop, and send office communications on behalf of the Registrar's office to campus constituents. Compose clear and timely office communications regarding important information, upcoming deadlines, and reminders related to registration, advising, grading, scheduling, etc. Establish an office communication timeline. Review, verify, and test communications sent through the database communication management tool. Examine and consider new solutions, media tools, various mediums and or email to execute office communications. 8. Electronic Forms - Own and lead Registrar office electronic form and workflow creation. Develop, standardize, and streamline office forms. Research, make recommendations, and evaluate form-related design and usage efficiencies. Partner with the Office of Information Technology and Academic Affairs to create electronic forms in the Registrar's office to help improve services. Develop workflows, test data integrations, and serve as lead contact in electronic form implementations. Review, verify, and test electronic form functionality, and problem-solve any related developments.
Demonstrated knowledge in the tasks and responsibilities of a Registrar's Office
Demonstrated expertise with Student Information System databases (experience in Colleague or Workday preferred)
Ability to work with multiple diverse populations, and to communicate effectively orally and in writing
Advanced computer skills in Microsoft Office suite (including Word, Excel, PowerPoint, Adobe, and Google Docs)
Experience in running and modifying reports
Ability to interpret and translate data
Strong analytic and problem-solving skills
Ability to evaluate and test system and process functionality, and to work methodically to resolve problems
Ability to work independently and multi-task
Ability to exercise discretion with confidential information, familiarity with FERPA (Family Educational Rights and Privacy Act) and data security best practices
Bachelor's Degree and 3 years of relevant higher education experience in a record keeping office, or equivalent combination of education and experience.
Valued but not required skills and experience:
Experience designing forms and/or workflows preferred
Work Schedule: 35 hours per week/12 months per year
Employment Status: Full-time; Exempt
Documents Needed to Apply: Resume (required) Cover Letter (required)
Incomplete applications will not be considered. Please upload all required documents.
The successful candidate will be required to meet our pre-employment background screening requirements.
RISD recognizes diversity and inclusivity as fundamental to its learning community and integral to an art and design education. We welcome candidates whose experience has prepared them to contribute to our commitment to diversity and excellence. RISD is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity or expression, genetics, or any other protected characteristic as established by law.
Rhode Island School of Design (RISD), founded in 1877, is a fine arts and design college located in Providence, Rhode Island. Enrolling about 2000 undergraduates and 400 graduate students from across the United States and 55 other countries, RISD offers 16 undergraduate majors and 16 graduate majors, and is ranked annually by U.S. News & World Report as one of the top art and design schools in the United States. RISD’s rigorous education encourages creative experimentation and intellectual risk-taking, challenging students to question their approach to art making through critical thinking. There are over 90,000 works of art in the RISD Museum, which houses a collection of fine and decorative art objects. The first public galleries opened in 1893. The RISD Library is one of the oldest independent art college libraries in the country with more than 150,000 volumes and 380 periodical subscriptions which offer unusual depth and richness in the areas of architecture, art, design, and photography. The RISD campus is contiguous with the campus of Brown University and the two institutions share social, academic, and community resources.RISD recognizes diversity and inclusivity as fundament...al to its learning community and integral to an art and design education. We welcome candidates whose experience has prepared them to contribute to our commitment to diversity and excellence. RISD is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity or expression, genetics, or any other protected characteristic as established by law.