The FM Product Line Manager will have responsibility for working with the Regional operations leaders (General Managers, Operations Vice Presidents, and Senior Vice Presidents) to ensure operations program compliance for our Freight Management programs. FM Product Managers are responsible for understanding customer requirements, defining the TM solution, pricing and on-going program management. Ownership of the FM Program from initial customer contact (supporting sales) and on-going operations support. The ideal candidate will possess an operations background, technical aptitude for various transportation systems and the ability to influence internal and external stakeholders.
Location:The Position can be located in Dearborn, MI, Beachwood, OH, Reading PA, or Duluth GA
Work with our Operations Team to maintain and improve the operational effectiveness of the Freight Management Programs. Become the ???trusted advisor??? to the internal and external customers to meet contractual requirements. Work with the customer facing operations team to ensure compliance to internal systems and structures through various audit controls. Review Key Process Indicators (KPI???s) weekly with the operations team to identify trends or gaps in the process. Hold monthly operations performance reviews with the regional leadership team to understand operational trends, financial performance and discuss recommendations to improve service and/or financial position of the account. Support the collection of operational requirements to provide continuous improvement to our Project Management Office (PMO). Work with extended process owners (Technology and Engineering) to align all parties on operational expectations and performance.
Work with the regional finance and operations team to support the profitability of the regional accounts. Support the efforts to continually improve the P L position of the account by making various operational recommendations.
Growth / Customer Experience:
Understand the competitive landscape of the transportation business and align resources to develop a solution. Maintain solid understanding of current market conditions and trends to create offers that will increase company margins. Establish and maintain relationships with key decision makers at multiple levels within the customer's organization. Identify, qualify, obtain and develop relationships with prospective customers. Collaborate with field staff to develop and implement business plans that improve results year over year.
New Business deals:
Ensure we have consistent and reliable start-up and operations processes. Review New Deal process with key stakeholders, ensuring financial factors are accurate. Complete the prospecting and deal sheets. Participate in all stages of our operational process starting with the presales stage by evaluating and analyzing all bid packages, to the implementation stage by taking an ownership role in the pricing process, management role in the startup process and an auditor role in monitoring existing business.
Bachelor???s degree in Transportation or related field required. Master ???s degree in transportation management or related field preferred.
- 10 years functional experience with multiple service lines (transportation, warehousing, lead logistics provider, etc.), including the most recent 5 years of experience in Logistics and/or Supply Chain as a Senior Manager required.
- A strong understanding of operations and supporting technology, especially web based applications.
Knowledge of Transportation Management and systems
Proven track record in managing multiple customers
Successful track record of building relationships with stakeholders or customers that have resulted in high customer satisfaction.
Ability to meet & exceed weekly and monthly performance goals.
Must be able to work with other departments to increase overall productivity for the company.
Strong analytical and presentation skills, written/oral communication and organizational skills.
Ability to manage multiple projects with a sense of urgency while maintaining a high degree of accuracy
Strong problem-solving skills.
Skill in the operation of MS Office software programs, including Microsoft Word, Excel, and PowerPoint.
- Willingness to travel as necessary, work the required schedule and work at the specific location required.
Work Locations :
15301 Mercantile Drive 15301 Mercantile Drive
Dearborn, MI 48120
Primary Location : United States-Michigan-Dearborn
Job : Logistics/Supply Chain
Penske (Oracle) Job Name: : PL.Product Line Manager
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