The Deloitte US Firm Talent organization is looking for a Talent Experience Manager. This high impact role will lead efforts to design, implement and operationalize the uniquely appealing and compelling characteristics of working with the US Firm for all types of talent, measure our success delivering on this ambition, inform a wide range of choices that will evolve and improve the talent experience, and brand and market the experience internally and externally for maximum impact.
As the US Firm aggressively pursues its business and workforce strategies and prepares to emerge from the pandemic environment, there is an opportunity to design and deliver a talent experience strategy. Success will allow us to better attract, engage and retain the talent we need for today's market and the future.
Against this backdrop, we are looking for a Talent Experience Manager that deeply appreciates the Deloitte brand, our values, and the breadth of markets and talent for which we compete. This individual needs to embrace ambiguity as they design, implement, and operationalize the talent strategy and the capabilities of the organization, including supporting the standup of the talent experience team under the Talent Experience Leader within the Talent organization. This individual should have experience with talent management and general exposure to human centered design (preferred).
Work you'll do
Support the creation of a talent experience architecture: variations based on the needs of business areas and expectations of talent cohorts, while remaining consistent with the talent brand
Conduct internal and external research to continually refine strategy with direction from the Talent Experience Leader
Measure the success of our program and the impact on workforce experience both internally and externally
Support the launch of the talent brand and track and report on intended impact
Operationalize the talent experience strategy and generate insights
Manage process for the awards and recognitions we will pursue (e.g., Best Places to Work)
Manage the talent experience team and support collaborations across the talent channel, marketing excellence and the business areas
Support Talent Experience Leader in managing executive stakeholders to navigate the impact of the change
Manage Employee Experience governance process, align and manage key partnerships, and drive accountability
Contribute to the development of workshops designed to build the change-related capabilities
Facilitate workshops and meetings, as needed
Lead other projects/programs as requested. Serve as a trusted advisor to talent Executive Leadership around topics related to Change Leadership, organizational effectiveness, etc.
The Talent Leadership Team and the US Firm Executive Board see the eminent and urgent need to focus on the experience of our people to attract and retain the talent we need to activate our Firm Strategy. In this light, we are creating a new team, solely focused on the experience of our people, deep data insights and how we share our success and brand in the marketplace and internally.
Bachelor's Degree or equivalent experience
Minimum 6 years of experience in customer experience, talent management, change management or related areas
Travel up to 15% (while travel of up to 15% is a requirement of the role, due to COVID-19, non-essential travel has been suspended until further notice)
Demonstrated success in implementing and managing programs with significant scale and impact, allocating and managing resources in service of priorities
Strong ability to create persuasive presentations and communications for an executive audience
Previous exposure to human centered design techniques
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