Abbott is a global healthcare company devoted to improving life through the development of products and technologies that span the breadth of healthcare. At Abbott, we're committed to helping you live your best possible life through the power of health. For more than 125 years, we've brought new products and technologies to the world -- in nutrition, diagnostics, medical devices and branded generic pharmaceuticals -- that create more possibilities for more people at all stages of life.
Today, 109,000 of us are working to help people live not just longer, but better, in the more than 160 countries we serve.
We understand that the first step to living your best life is good health. Everything we make is designed to help you do just that. That's our commitment to building life-changing technologies that keep your heart healthy, nourish your body at every stage of life, help you feel and move better, and bring you information, medicines, and breakthroughs to manage your health www.abbott.com
About Abbott Diagnostics Division
Our solutions are used in healthcare institutions, physician offices, emergency rooms and laboratories thousands of times every day, in practically every country around the world. Our test results are often the "start" button for patient care decision-making - influencing 70% of critical healthcare decisions for millions of people worldwide. The crucial information derived from our testing platforms helps inform treatment decisions for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.
In the role as Customer Experience Manager for Sweden and Finland you will be responsible for managing a sales team of Abbott Ambassadors and drive sales and value expansion of products and solutions within the region by managing customer relationships, lifecycle and experience.
Full revenue responsibility including forecasting and target performance achievement
Full operational and functional responsibility for a sales team of Abbott Ambassadors in Sweden and Finland
Responsible to execute the business development plan, sales plan, to achieve set targets for revenue, profitability, win-rates, retention rates and higher share of wallet for existing customers.
Assist Ambassadors with contract negotiations, particularly with pricing/profitability policies
Act as a trusted partner and advisor as main contact to customers
Responsible for managing first line support and escalation through to resolution
Responsible for adherence to customer contractual obligations
Success in this role and in the District is measured by business retention - contract renewal rate, sales revenues, economic profitability EP, Service Level (SLA) achievement, customer satisfaction and loyalty NPS scores.
Proven Sales Management leadership track record
Minimum of 5-7 years proven track record in the Diagnostics Industry with an emphasis on managing day to day sales operations, menu expansion and profitability
Proven track record in a similar position supported by management and customer references
Previous successful engagement with customers, specifically Senior Management, key buyers and other key stakeholders
Healthcare and Diagnostics industry knowledge that includes the following: changing market dynamics, key competitors, terminology, challenges and potential government regulations
Strong selling and relationship building skills
Strong communication skills in Swedish as well as English, knowledge in Finnish is a plus
Ability to identify and drive resolution of issues
What can we offer you?
Abbott provides a varied, challenging, and international position in a dynamic and pleasant working environment. In our organization, you can count on excellent primary and secondary benefits, a positive working atmosphere, a personal growth plan, extensive training opportunities and good career perspective. We are in the business of advancement, both in health solutions and in the lives and careers of our employees. Our work across the world and in many areas of healthcare provides a rich environment for our employees to explore career paths, interests, and opportunities.
How to apply?
If you are appealed by Abbott, looking for a job with meaning and recognize yourself in the outlined profile, please make your interest known. You can apply via our website (https://www.jobs.abbott/) with your CV and letter of application.
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 109,000 colleagues serve people in more than 160 countries.