Job Purpose: What does a great Technical Professional Services Professional, Sr. do? Do you want to join a team that excels in exceeding client expectations in delivering our Cash & Logistics products? The Card Services Cash & Logistics team are leaders with vision who pride themselves on being trusted advisors to clients and understand the cash management needs of each individual Client's business.
As a C&L Technical Professional Services Professional. Sr. you will provide in depth analysis and consultation to clients, Sales Partners, and C&L Professional Services, and Product Teams during the sales, requirements development, design, and deployment of Cash & Logistics products to ensure accurate implementation & timely configuration in order to satisfy clients' business needs. In addition, you will work closely with clients and internal partners to ensure implementation delivery and client issue resolution exceed service level commitments.
Essential Job Responsibilities: * Elicit and capture the technical requirements for Cash & Logistics implementations * Work with project team on functional and technical components of the implementation project including product configuration, interfaces, installation, and testing * Serve as the primary client interface from a technical perspective * Recommend hardware configuration. Convey general information to the client concerning platform compatibility and other technical standards of the solution. * Install the solution at the client site, including configurations * Conduct on-site and off-site technical training for customers * Identify, investigate, and resolve technical problems given the established severity level and work in conjunction with the client, C&L Implementation Coordinators, Project & Program Managers, and development teams to identify and resolve technical roadblocks * Determine technical and business impact assessments of customer specific customizations * Create/Review Statement of Work (SOW) documents and work with Sales to design the proper solution for each client * Work with product development to design the appropriate approach for customers * Advise clients on security matters, performance considerations, and overall integration into the client IT infrastructure
Basic Qualifications for Consideration: * Bachelor's degree in Computer Science, Information Technology or related field or 4 years of relevant experience * 3 years of experience with technology related projects * 2 years in SQL Server including SQL scripting * 2 years in Windows Server and Linux Server * 2 years in support of Java J2EE application servers such as Jboss, Wildfly, Weblogic and\or Websphere in Windows & Linux * Knowledge of Webservers such as IIS and Apache * Knowledge of Web services (SOAP & REST) * Experience in building reports and dashboards with Power BI
Preferred Skills, Experience, and Education: * Experience in banking, financial services, cash management, ATM Managed Services * Expertise with versioning tools (i.e. subversion) * Experience with Cash and Logistics/Cash Management system implementations * Knowledge of computer networks, networking, and hardware * Software testing experience and defect tracking * Knowledge of project management methodology
Travel Required: 25%
Learn more about us.
To support the total well-being of our associates, Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability options.
We are #FISVProud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are.
Life moves fast. And as it does, we know most people aren't thinking about "financial services" But we are.
We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.
We're Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company's approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.
Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE(tm) 500 company and one of FORTUNE Magazine World's Most Admired Companies for the seventh consecutive year, we are committed to excellence and purposeful innovation.
In this role you will be aligned with our card solutions team. Card Services authorizes and settles point-of-sale (POS) and ATM transactions, monitors and drives ATMs, provides nationwide switching of debit, credit, prepaid and ATM transactions, and owns the Accel(r) Network. We provide clients with proven solutions to maximize profit, reduce cost, and mitigate risk.
We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Explore the possibilities of a career with Fiserv and Find Your Forward with us.
Fiserv is a global leader in financial services technology solutions. We're helping more than 12,000 clients worldwide create and deliver experiences for a digital world that's always on. Solutions that enable today's consumer to move and manage money with ease, speed and convenience. At the point of thought.