All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored.
As the region's only Level I Trauma center, Harborview Medical Center is well known for innovations and excellence in trauma care and its centers of emphasis: Trauma, Burn, Neurosciences, AIDS/STD, Center for Advanced Reconstruction and Rehabilitation (CARER), and mentally-and medically- vulnerable populations. Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region.
Harborview Vascular Surgery has an outstanding opportunity for a Patient Care Coordinator (Full-Time, Day Shifts). Under general supervision, the Patient Care Coordinator (PCC) is knowledgeable of hospital policies and procedures, insurance coverage requirements including authorization, and third-party payor and reimbursement procedures. The PCC coordinates all patient services such as admitting, discharge appointments, arranging diagnostic procedures, scheduling surgery and consultation requests, and scheduling services from other hospital departments in order to facilitate delivery of care to patients. Works closely with nurses, physicians, and other medical staff to ensure a high standard of care. Strives to continually improve the patient experience and delivers excellent customer service. Please note regular attendance is critical to successful job performance.
PCC CORE VALUES: • Quality of work • Mission Centered Professional Practice • Interpersonal Skills • Integrity and Compassion • Patient Care Advocacy • Team Work/Collaborative Practice • Patient/Family Satisfaction/Customer Service • Attention to detail • Respect for Patient Confidentiality
Procedure Scheduling and Care Coordination • Serve as the primary liaison for patients and physicians regarding surgical coordination, ordering diagnostic studies, and admission process and provides information and advice regarding Harborview Medical Center services • Coordinate inpatient and outpatient care by scheduling surgery, arranging diagnostic procedures and/or coordination requests for consultation among other medical specialties. • Coordinate and schedule pre-admission tests, pre-surgery appointments/tests, procedures and complex imaging. • Maintain surgery schedules for assigned surgeons and coordinates schedule with Anesthesia, Admitting, and the Operating Room. • Coordinate communication between patient, surgeons, and both internal and external providers. • Complete appropriate documentation for planned admissions and surgeries and communicate with health care team members regarding the status and/or completion of care coordination activities. • Facilitate patient care through the initiation, coordination, and completion of health insurance plan authorizations, and pre-op and admission packets. • Appropriately perform telephone assessment of patient problems within scope of practice, and refers patients to RNs and physicians as appropriate. • Document patient encounters regarding financial or clinical issues on appropriate forms and in Epic telephone encounters. • Coordinate and ensure needed clinical and administrative information is available for physicians when needed. • Communicate with patients in a timely manner and documents in Epic telephone encounters. • Review appointment follow-up requirements and expectations with patient to ensure adequate and timely review of the patient plan of care in accordance with all CMS and other regulatory requirements. • Respond to inquiries in a timely manner by the appropriate route (telephone, fax, or email) and forward to the appropriate individual.
Patient demographic and financial information • Collect current demographic data when scheduling patients for surgeries and tests and refer to financial counselor for updating. • Obtain necessary authorizations from PCPs and health insurance plans for surgeries and tests. • Educate patients about their responsibilities for preparing for surgery including pre-anesthesia instructions; advance directives, and health plan approval. • Coordinate with the financial clearance Unit/ Patient Access Center for verification of benefits and authorization for outpatient visits, inpatient stays and/or surgical procedures • Refer patients to health coverage services as necessary to address funding issues. • Consistency reviews Accureg work queue to correct registration errors and prevent billing issues.
Communications and Teamwork • Maintain clear lines of communications for efficient and effective teamwork • Communicate effectively with all staff and physicians and documents. • Demonstrate an atmosphere/attitude of respect for human dignity and the uniqueness of each person encountered in the clinic setting • Be a leader in conflict resolution, and provide constructive feedback to members of the team. • Communicate regularly with the Business Operations Supervisor about work issues, process improvement ideas, and problem solving. • Coordinate communication between PCCs, Ambulatory Service Representatives, and nursing staff. • Maintain a positive working relationship with co-workers and physicians. • Orient physicians, residents, medical students and new staff to surgery scheduling and the admission process in clinic. • Perform related duties as required. • Promote and protect general safety for patients/families/friends and co-workers through adherence to correct procedures, timely communication of messages and test results, and appropriate consultation. • Act promptly and effectively during an emergency situation. • Maintain/improve own professional competence, knowledge and skills to meet identified self-learning needs and annual review requirements. • Apply appropriate policies, procedures, protocols and standards of practice in performing duties. • Support development of clinic and divisional efficiency and effectiveness through participation in quality assessment and improvement activities including regular internal Vascular meetings and Surgical PCC meetings. • Maintain and use supplies and equipment in a cost-effective manner. • Other duties as assigned.
Referral Management • Handle intake of all incoming and outgoing referral requests, ensuring complete information is received and entered into the computer system. • Ensure complete and accurate registration, including patient demographic and insurance referral information are in the computer system. • Coordinate with the Financial clearance Unit/ Patient Access Center for verification of benefits and authorization for outpatient visits, inpatient stays and/or surgical procedures • Ensure that EPIC referral work queues are addressed in a timely manner under the direction of the clinic leadership team. • Work with financial services and establish procedures to ensure financial information is complete prior to appointments, procedures or admissions. • Provide summary reports to clinic leadership on referral volumes and status.
DESIRED QUALIFICATIONS: • At least 2-year experience in a health services clinic or service is strongly recommended. • Experience using EPIC, ORCA electronic health record systems • Excellent verbal and written communication skills, ability to communicate effectively in English. • Strong customer service skills to be able to interact with both internal and external customers. • Demonstrated ability to work effectively in a health care team. • Computer keyboard proficiency • Ability to operative office equipment, including telephone system and other communications system. • Basic knowledge of health care coverage. • Knowledge of medical terminology.
Requirements: A bachelor’s Degree in a medically related or public relations field and two years of experience in a tertiary patient care setting involving interaction with a variety of medical services, contact with patients and families, interaction with physicians and proficiency in medical terminology Or Equivalent education/experience.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.