UCSD Layoff from Career Appointment: Apply by 08/27/21 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.
Special Selection Applicants: Apply by 09/08/21. Eligible Special Selection clients should contact their Disability Counselor for assistance.
Under supervision, incumbent provides chief clinical and administrative support for the surgical practice. Serves as physicians' clinical coordinator and is responsible for all patient-related affairs. Coordinates patient affairs by applying knowledge of surgical and clinic authorization. Schedules surgical procedures for patients by coordinating the logistics of multiple department and area of specialty (e.g. operating room, schedulers, pre-op clinics, anesthesia and admissions). Responsible for the schedule times in the Operating Room or Procedure Room. Responsible for the clinical schedules and surgical appointments. Responsible for obtaining authorizations for surgery related orders such as DME/HH and PT that is needed directly after surgery prior to follow up in clinic. Responsible for communicating surgery time and location with patients and family members, as well as the Surgeon.
Processes all patient related information into the UCSD EPIC system. Works closely with surgeons, NPs, Fellows and internal departments to ensure that all required information has been received. Prepares and distributes notes to referring physician and medical records. Participates in scanning outside medical records into EPIC along with completing appropriate EPIC patient documentation. Performs a variety of other clinical administrative duties in support of patient services as needed. Ensures smooth day-to-day operation for the clinic by providing clinical support to the department. Provides coverage for other surgery schedulers or surgical authorization staff as required. Provides support and communication for patients, monitoring the timeliness of providers. Participates in clinic process improvement initiatives. Position requires initiative, the ability to prioritize demands and the ability to work in a team environment. May perform other related duties as assigned.
Three (3) years of relevant experience.
Knowledge of third-party payors including federal, state and private health plans and knowledge of reimbursement requirements, registration, ICD9 codes, and medical terminology.
Strong proficiency in various Microsoft Office Suite systems.
Demonstrated computer skills and be able to work between multiple systems during calls.
Possess problem solving ability by using good judgment and applying these skills to assist customers.
Strong communication skills with the ability to communicate clearly both verbally and in writing and be able to articulate complex ideas for all levels of audiences.
Excellent customer service skills. Possess the personal characteristics of professionalism, credibility, commitment to high standards, innovation, discriminating judgment and accountability.
A self-starter who is accountable and requires minimal direction and supervision; a person who is open to new ideas; creative and flexible individual who is comfortable working in a large, complex organization.
Procedure or operating room scheduling experience in op-time/EPIC.
Must be able to work various hours and locations based on business needs.
Employment is subject to a criminal background check and pre-employment physical.
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