Position Title and Job Code: Program Coordinator- 1897
Reporting to the Director, the Program Coordinator’s primary responsibility is to ensure that the work of the OCR is carried out in an efficient manner. The position is responsible for maintaining a high level of professionalism in responding to the needs of faculty, staff, and student employees, must be proactive, and able to think independently and prioritize competing responsibilities.
Duties and Responsibilities: â— Maintains petition files to a professional legal standard and assures that audio recordings of hearings are of adequate quality to permit judicial review. Schedules and assists in preparation for meetings, pre-hearing conferences, and hearings provided for under the conflict resolution policy. Prepares correspondence, memos, and formal documents. Maintains other office files. Ensures that the Office complies with deadlines within the conflict resolution process, and provides notice of applicable deadlines to involved parties. Schedules meetings and sends correspondence regarding the conflict resolution process. Ensures accuracy of correspondence, materials, and documents. (45%) â— Conducts intake interviews, both over the phone and in person, to assist employees in understanding the options available to them and to direct them to the appropriate forum. Exercises a high level of discretion in handling the private, sensitive nature of the information received in the Office relating to concerns. Attends tactfully to the many points of view and sensitivities of various parties involved in a complaint while maintaining the confidentiality, neutrality, and independence of the Office. Handles some student matters independently. (20%) â— Assists and supports the Director in administering and interpreting the University conflict resolution policy and procedures and other University policies. Exercises some independent judgment in responding to questions regarding the policy and in taking initiatives required by the policy. (15%) â— Manages the office, including ordering and stocking supplies, maintaining equipment, making necessary equipment purchases, and completing all budgetary transactions for the office, with the input of the Director. Answers incoming calls when the Director is unavailable. (5%) â— Participates in outreach activities for the OCR. This includes coordinating with other University offices offering services to employees, participating in training on University policies and procedures, assisting in developing web materials and written materials describing the work of the OCR, and staffing a table at monthly New Employee Orientation sessions. (5%) â— Provides staff support for the Conflict Resolution Advisory Committee. Coordinates and organizes information for use in evaluation of office services. Maintains visitor data, including entry and running of reports as needed. Maintains rosters of hearing officers, panelists, and advisors, per conflict resolution policy. (5%) â— Attends training, such as OED Certificate Workshops, OED Critical Conversations, OED Community Education programs, EOAA trainings, and other training necessary to complete office responsibilities. (3%) â— Supports information technology needs. Maintains and updates the OCR website. (2%) â— Other duties as assigned that support the mission of the OCR and the needs of the Director.
The University of Minnesota offers a comprehensive benefits package including:
Competitive wages, paid holidays, vacation and sick leave
Low cost medical, dental, and pharmacy plans
Health care and dependent daycare flexible spending accounts
Excellent retirement plans with employer match
Disability and employer-paid life insurance
Wellbeing program with reduced insurance premiums
Tuition reimbursement opportunities covering 75%-100% of eligible tuition
Student loan forgiveness opportunity
Opportunities for growth and promotion
Employee Assistance Program
For more information regarding benefits: https://humanresources.umn.edu/new-employees/benefits-summaries
Required: â— High School Diploma/GED and five years related experience to include project management. Paralegal Certificate, Associate’s Degree or coursework in a related field may be substituted for some years of experience. â— Excellent organizational skills. â— Excellent judgment working with sensitive matters and confidential material. â— Excellent oral and written communication skills. â— Demonstrated ability to take initiative and work independently. â— Ability to manage multiple tasks simultaneously while maintaining accuracy, appropriate attention to detail, and timely completion of projects. â— Excellent computer, editing, and data maintenance skills. â— High degree of professionalism and patience â— Demonstrated experience in, and an outgoing commitment to, working effectively with and across diverse communities, including people of color, underrepresented groups and new immigrant populations American Indians people with both visible and invisible disabilities; women; people of various gender and sexual identities and expressions; and first-generation students from economically disadvantaged backgrounds.
Preferred: â— Knowledge of the University of Minnesota, its organizational structure, and employment policies and procedures at the University of Minnesota. â— Conflict resolution skills. â— Web maintenance experience. â— Experience in a legal setting.
The University of Minnesota, founded in the belief that all people are enriched by understanding, is dedicated to the advancement of learning and the search for truth; to the sharing of this knowledge through education for a diverse community; and to the application of this knowledge to benefit the people of the state, the nation, and the world.