Are you a creative thinker who loves to be on the cutting edge, solving problems though innovative technology solutions? Are you passionate about customer strategy, digital design, marketing, and platform development? Our Customer & Marketing Offering Portfolio integrates the differentiated customer and marketing businesses that support the mission-critical goals of federal, state and local government agencies, and higher education institutions. By joining our team, you will play a vital role in making an impact for our clients and the people they serve through our growth strategy, enhanced user experiences, and engagement through the entire lifecycle of customers' interactions with the public sector.
Work you'll do
Deloitte is seeking Senior Managers who are professionals with deep industry experience and strong records of academic and professional achievement who have the capacity and desire for continuous development and growth. Deloitte professionals must also be capable of working and communicating with people at all levels of an organization.
Our Consultants provide Healthcare industry knowledge to teams, lead multiple project work-streams, small engagement teams or components of large, complex engagements.
Typical responsibilities of a Sr. Manager could include:
Design and establish engagement objectives and scope
Lead team in development of quantitative and/or qualitative analysis (e.g., claims data analysis, market research data) to drive meaningful insights for our Healthcare clients' biggest challenges
Develop work plans for strategic engagements, coordinate activities between work streams and identify changes in scope
Shape the intellectual agenda of the strategic solution, including design and present deliverable content to reflect the engagement contract and client needs
Strive to improve deliverable quality through verification and validation of results, leverage Deloitte's broad set of advisors to refine and improve insights
Contribute to the growth and development of junior team members through active feedback and contribution to performance assessments
Engage and drive meaningful exchange with c-suite clients through structured working sessions and strategic meetings
Participate in the development and presentation of proposals for business development activities with new or existing clients
Collaborate across Deloitte businesses to bring together strategy, tech, agency
Help shape future customer strategy offerings and points of view on Healthcare industry
Customer Strategy & Applied Design
Deloitte's Customer Strategy and Applied Design practice serves as the strategy and experience arm of our Customer and Marketing portfolio of offerings.
Spanning the domains of customer experience, marketing strategy, commercial transformation and innovation/design, our team brings the insight and industry perspective to shape client agendas in the face of disruption. Our team is a diverse array of business strategists, operations experts, designers and technologists passionate about partnering with clients to create customer-centered experiences and solutions in the market.
Bachelor's degree from accredited university with strong undergraduate academic record
10+ years of professional experience, including 6+ years Healthcare industry and/or 1-2+ years' operating as a Sr. Manager/Director in a consulting environment
Ability to lead engagements focused on multiple workstreams to solve for large, complex client challenges
Ability to lead small, diverse teams, including through influence across matrix
Strong oral and written communication skills, presentation skills
Travel up to 50% (while 50% of travel is a requirement of the role, due to COVID-19, non-essential travel has been suspended until further notice)
Limited immigration sponsorship may be available
Demonstrated interest in Healthcare strategic challenges, e.g. medical, pharmaceutical, health care delivery or insurance, regulatory, policy issues
Advanced degree in business (e.g., MBA) from a top tier program
Superior critical thinking, analytical and problem-solving skills, including quantitative, statistical or medical/pharmacy research interest
Demonstrates consistent career progression with increasing levels of responsibility; performed above expectations in professional roles
Exceptional interpersonal, team building and communication skills
PowerPoint and Excel proficiency
Ability to own deliverables
Outstanding integrity, initiative, creativity, and passion
Ability to work in an ambiguous environment
Strong problem solving and troubleshooting skills with the ability to exercise mature judgment
Live within commuting distance to one of Deloitte's consulting offices
At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits.Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Deloitte is led by a purpose: to make an impact that matters. This purpose... defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you’re applying to.