Core Technology Operations - Program Management - Manager
Location: Phoenix, Arizona
Internal Number: 15334179
Are you a talented professional that focuses on the planning, execution, and monitoring of project initiatives? Are you a resourceful problem solver that thrives in the identification and definition of creative, effective technology solutions? As a Manager, you help clients set up, manage, and operate their most complex projects, define functional requirements for technology solutions, and design and derive transformative approaches for technology systems.
Work you'll do
As a Manager, you manage work threads across one or more engagement teams to create software solutions that help our clients solve problems, expand market share, improve operations, and grow their business.
Lead engagement planning and budgeting; mobilize and manage engagement teams; define deliverable structure and content; facilitate buy-in of proposed solutions from top management levels at the client; direct on-time, quality delivery of work; manage engagement economics; manage engagement risk
Manage day to day interactions with executive clients and sponsors
Develop and maintain contact with top decision-makers at key clients; organize and lead pursuit teams; participate and lead aspects of the proposal development process; contribute to the development of proposal pricing strategies
Develop practical solutions and methodologies; develop "thoughtware" and "point-of-view" documents; participate in public speaking events; get published in industry periodicals
Perform role of counselor and coach; provide input and guidance into the staffing process; actively participate in staff recruitment and retention activities; provide leadership and support for delivery teams and staff in local offices.
Health Plans face a number of unique environmental pressures that affect the way they will conduct business today and in the future - among them a need for increased privacy and security, an intense focus on risk management, access to capital, efforts to consolidate and streamline IT functions, the launch of new consumer-driven business models, managing chronic diseases through medical management practices, maximizing e-business-driven platforms, implementing health plan-specific customer relationship management tools and complying with increasing financial and transactional legislation. Our healthcare professionals can help clients address these and other challenges in today's complex health care environment.
Managers in the Health Plans practice are required to have:
4 years of experience in the design, development, or implementation phases (business or technical) for Health Plan/Payer applications. Experience in one of the following Core Administrative and/or Pharmacy Benefit Management functional domains is preferred:
Claims intake / pre-processing
Claims pricing and benefits processing
Provider and Network
Analytics and Business Intelligence - downstream
Candidates should have strong Health plan operational, functional, and systems knowledge
8 years of relevant consulting or industry experience
8 years of business process analysis, mapping, and design
6 years of experience in requirements analysis and performing current state system analysis
6 years of performing conceptual and technical designs, including the use of object-oriented analysis and design techniques
4 years of experience with Agile, Scrum, Waterfall, or RUP Methodologies
6 years of experience in translating requirements into optimized designs, and identifying design alternatives and implications on functionality, effort, performance, and operations
A willingness to travel 50% of the time
Bachelor's Degree or equivalent experience
In addition, successful Managers will have the following preferred background:
Familiarity with Health Plan/Payer policies and mandates
Experience with MVC patterns
Experience with common OO design patterns
Testing, including all phases: System, Integration, and Performance Testing and ensuring traceability
Exposure to TOGAF, NEIM (or other architecture frameworks)
Experience with Middleware and/or SOA-based implementations.
Experience planning, tracking, and delivering projects using Microsoft Project and documenting processes in Microsoft Visio
Strong presentation and facilitation skills including development and delivery of Microsoft PowerPoint presentations
Strong problem solving and troubleshooting skills with the ability to exercise mature judgment
Experience with cloud solutions on Amazon Web Services (AWS), Microsoft Azure, and/or Google Cloud Platform
Experience working in a collaborative environment
Experience leading work planning, monitoring, and reporting
Experience conducting interviews and documenting requirements
Experience leading design sessions and defining future state processes
Ability to work independently and manage multiple assignments
At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits.Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Deloitte is led by a purpose: to make an impact that matters. This purpose... defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you’re applying to.