Suffolk University is pleased to announce a career opportunity as Admissions Systems Assistant. The Admissions Systems Assistant will work as part of an admissions team to support the operations of the office and the recruitment of new undergraduate students. The ideal candidate will have a demonstrated ability and understanding of the mission of the university's urban location and the unique opportunity this presents for prospective students. They must also be passionate about both higher education and the University, have a strong work ethic, and be able to communicate professionally with a variety of different internal and external audiences.
% of Time
Manage and execute postal mailings to various audiences including prospects/inquiries/admits/deposited students & families, school counselors and transfer advisors; Manage and execute process of assigning and releasing admission decision letters using Slate (CRM) - plus a similar process to upload and release transfer credit evaluation decisions; assist with data integrity checking from various data sources
Scan and link incoming postal mail, including transcripts, miscellaneous test score results and other
applicant documents; send admission counselors list of new transcripts received post-decision for approval
and possible credit; assist with transfer course edits in Colleague (SIS), upload electronic transcripts
from Scoir, NSC, Parchment, etc; link documents sent by counselors and students; checking in
ImageNow (Doc Mgmt System) fax queue and other queues for documents to be linked to Slate (CRM);
process Slate documents to ImageNow; assist with Title IV documentation; update new applicants
sending school history; Review applicant checklist for accuracy; Call applicants in regard to missing
documents and other specialized phone calls.
Assist prospective students and families on the phone, in person, and via email concerning the
application process and requirements, general admission information, and other pertinent
admission information; provide excellent customer service for prospective students and families;
assist in coding final high school and college transcripts; responsible for ensuring the latest standardized test scores for applicants are imported to Colleague (SIS) by ITS staff; data entry of prospective students; open
mail, daily data cleanup; biannual cleaning of all applicant files; provide back-up assistance to
other team members as needed.
Provide occasional coverage for the reception area; provide coverage at the Welcome Center as needed; participate in all major admission campus events; assist in helping prospective students register for these
programs; assist in scheduling appointments and assigning appointments to staff; serve as back-up to other systems staff as needed. Plus, assigned other duties and projects as needed.
Associate's or Bachelor's degree with relevant office experience preferred
Strong computer skills including MS Office (Word and Excel) and Outlook; experience with Slate (CRM), Colleague, Image Now, Workday and Zoom/virtual meetings is a plus
Excellent written, oral communication skills and ability to learn new technology quickly
Must be committed to providing the highest level of customer service and responsiveness
Demonstrated experience working in a high volume, detailed oriented, customer- focused environment
Proven ability to work independently and as part of a team
Must be creative and proactive, plus able to manage multiple work assignments simultaneously and handle difficult situations
Must work Monday through Friday, 8:45 am - 4:45 pm and on occasional weekend days (one day per week of remote work is approved in the current Alternative Work plan for this position)
Suffolk University does not discriminate against any person on the basis of race, color, national origin, ancestry, religious creed, sex, gender identity, sexual orientation, marital status, disability, age, genetic information, or status as a veteran in admission to, access to, treatment in, or employment in its programs, activities, or employment. Suffolk University is an affirmative action, equal opportunity employer. The University is dedicated to the goal of building a diverse and inclusive faculty and staff that reflect the broad range of human experience who contribute to the robust exchange of ideas on campus, and who are committed to teaching and working in a diverse environment. We strongly encourage applications from groups historically marginalized or underrepresented because of race/color, gender, religious creed, disability, national origin, veteran status or LGBTQ status. Suffolk University is especially interested in candidates who, through their training, service and experience, will contribute to the diversity and excellence of the University community.
Located right in the heart of downtown Boston, Suffolk University gives its students unparalleled access to the city and all it offers.Our college green is the Boston Common. We are steps from dozens of historic sites like the Old State House, Faneuil Hall, and the Massachusetts State House. We have no real boundaries to our campus' Boston and Suffolk blend together. That means our students have incredible access to a wealth of opportunities, whether it's museums and restaurants or internships and co-ops. At the same time, we also take pride in being a personal, student-centered school, where faculty and administrators know students by name. We take the time to recognize each student's promise, figure out what makes him or her tick, and build important mentoring relationships.As we have done since our founding, we strive for one thing at Suffolk: give students the tools they need to be successful, smart, and satisfied at whatever they choose to do.