Position Summary: This position functions as a relationship manager, project manager and business analyst supporting the critical core I&FS mission of business growth and development. The Senior Advisor is responsible for developing and delivering professional proposal responses relative to NRECA's group and retirement products. This position serves as project lead throughout the new business quotation and implementation process, ensuring customer satisfaction from the point of the original inquiry through the point the plan is fully active. This person is also charged with supporting the development and retention of current business by providing guidance and support on significant benefit and plan changes. This position also provides coordination and oversight to plan terminations and de-conversions.
Essential Duties and Responsibilities: * Support I&FS business development efforts * Serve as primary point of contact for field staff and cooperative throughout the proposal process: * Communicate available benefit and plan design information. * Develop an understanding of the cooperative's goals and needs for their benefit programs. * Advise the cooperative of the information required by NRECA in order to develop a complete proposal response and the relevance of the required components. * Recommend and create plan design and pricing alternatives that balance cooperative employee benefit budgets and overall employee benefit objectives. * Prepare detailed side-by-side benefits analysis from summary plan descriptions and schedule of benefits documents * Provide the cooperative with progress reports throughout the proposal development process. * Conduct appropriate follow up after delivery of the proposal, to further discuss alternate plan or design strategies and gauge the cooperative's receptiveness to the proposed benefit program. * Coordinate and assimilate key information relative to NRECA's employee benefit products: * Work with underwriting and actuarial team to provide technical and demographic information needed to develop appropriate pricing based on the specific market dynamics and risks relevant to each business opportunity. * Identify and communicate with appropriate subject matter experts (product management and development, legal, compliance, underwriting and actuarial), advising them of relevant information needed and the associated deadlines. * Assimilate and maintain key data and information in a robust knowledge database for use in future proposal responses. * Develop and deliver formal proposal responses to cooperative management and/or third party consultants in order to execute the formal pursuit of new business opportunities: * Assist in the determination of the key messaging and ensure key messages are properly highlighted and emphasized in the proposal response. * Ensure that all responses consistently communicate key strategic message(s) as defined by I&FS management. * Review and analyze rates, benefit designs and other critical information obtained from internal departments for accurateness, clarity and completeness. * Identify and acquire the appropriate support materials needed to complement the proposal response. * Coordinate the timely assembly and delivery of the formal proposal response, including travel to cooperatives for in person presentation of proposal where necessary. * Serve as project lead throughout the new business implementation process: * Construct action plans, conduct implementation meetings and monitor progress of key milestones throughout the onboarding process * Ensure applicable enrollment materials are provided to the cooperative. * Confirm funding arrangement, plan design, terms of rates and plan exceptions. * Submit confirmation of new business request through Benefit Plan Rating or RSP. * Prepare, coordinate or support presentations to cooperative management and employees in order to facilitate employer and employee education meetings. * Ensure completed enrollment information is submitted to NRECA (and distributed to appropriate areas). * Ensure timely delivery of ID cards and other relevant materials and information. * Work with Field Staff and I&FS management to develop strategies and identify opportunities and challenges relative to business development: * Conduct reviews of new business opportunities and potential threats to existing business. * Analyze market dynamics relevant to opportunities/threats. * Assist in development of a strategy to promote NRECA advantages * Identify and pursue opportunities for business growth. * Compile a specific list of potential business opportunities and threats. * Assist in the development of a communication strategy. * Provide appropriate follow up and specialized guidance to ensure that potential opportunities and threats have been identified and addressed. * Support I&FS efforts to maintain current business. * Provide technical guidance on benefit changes and pricing/funding models to cooperatives with existing business: * Assist with the modeling of benefit design options and rates. * Discuss the impacts, pros and cons of benefit design alternatives. * Provide background information on product offerings, funding arrangements or industry trends (Consumer Driven Health Plans, Health Savings Accounts, Health Reimbursement Arrangements, Multi-year arrangements, Affordable Care Act). * Consult with cooperative management, third party consultants and union/ non-union insuance committee representatives to assess current benefits and funding mechanism. Offer guidance on ways to migate benefit cost trends. * Support the distribution and communication of annual renewal information to cooperatives with existing products: * Coordinate with Marketing Communications to arrange distribution of materials to experience-rated cooperatives and to I&FS Field Representatives. * Field follow up inquiries regarding contents of annual renewals. * Identify cases where renewal notification may be generating potential threats to existing business. * Facilitate requests for rate tier changes and co-op splits and mergers: * Communicate requests to Underwriting and other affected areas. * Provide appropriate follow through to ensure request is completed to satisfaction of the cooperative. * Support business growth and development through analysis of the group insurance market and competition. * Collect and analyze market and competitive intelligence to provide guidance to marketing and program development. * Gather, evaluate, and report market intelligence gained throughout the proposal and renewal processes. * Assist in the identification of possible strengths and vulnerabilities of the competition within designated regions. * Work with internal management and external consultants to evaluate and compare the professionalism and effectiveness of NRECA Group Insurance proposal responses to our competitors in the marketplace. * Maintain current knowledge of industry trends by routinely reading and studying industry publications and electronic communications, and attending industry conferences and seminars to build and maintain knowledge and expertise in the area of group insurance products.
* Provide excellent customer service for employees/internal customers and those individuals outside NRECA such as cooperative members, vendors, etc. (100% of the time throughout all job activities) * Conduct business in a way that will improve customer's perceptions of NRECA. * Be sensitive to customers' needs. * Maintain a client focused, professional, and pro-active approach to the job. * Maintain proper security and disposal of any confidential information that is possessed in the course of performing this position's job duties, in accordance with NRECA's Personnel & Administrative Policy and HIPAA Privacy and Security * Responsible for the proper security and disposal of any confidential information that he or she may possess in the course of performing this position's job duties, in accordance with NRECA's Personnel & Administrative Policy and HIPAA Privacy and Security Policies & Procedures Manuals.
Direct Reports to this Position: N/A
Formal Education Required: Bachelor's Business Administration, Communications, Economics, Marketing, Statistics or experience in a related field
Experience and Certifications Required: * 5+ years experience with a major group insurance provider, broker, consultant or benefits adminisrator preferably in a role developing/managing proposals or serving as Account/Service Manager * CEBS designation and/or Health and Life insurance licenses and retirement certifications plus.
FLSA Status: EXEMPT
Knowledge, Skills and Abilities Required (as demonstrated by prior work experience): * Knowledge of the medical and group insurance industry, products and plan designs. * knowledge of the retirement industry, products and plan designs for 401(k), 457(b) and Defined Benefit pension plans. * Ability to understand and articulate factors that influence rates and product pricing. * Ability to understand and articulate premium funding arrangements. * Ability to manage competing deadlines and multiple projects at various stages of development using effective organization skills and attention to detail. * Ability to lead people and foster collaborative skills and consensus building while operating in a fast-moving environment. * Ability to communicate, both verbally and in writing, with a diverse membership, employees and/or vendors in a clear and precise manner. * Ability to be persuasive, negotiate, and collaborate with individuals at all levels inside and outside of the organization. * Ability to define issues, establish facts and draw valid conclusions and apply to work environment. * Ability to use Microsoft Office tools (Excel, Word, Outlook, PowerPoint) in the day-to-day essential duties of the job. * Ability to operate various office equipment such as personal computer, copier, printer, fax machine or other job related equipment. * Ability to provide service excellence by building relationships, being resourceful, responsive and respectful. * Ability to travel.
Essential Physical Requirements: * The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal and extensive reading. * Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work. Disclaimer Statement: The preceding job description has been written to reflect management's assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned.
The preceding job description has been written to reflect management's assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
NRECA is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please e-mail [email protected] or call: 703-907-5992 - NRECA Arlington Human Resources. Please call 402-483-9275 - NRECA Lincoln Human Resources, for Lincoln, NE employment opportunities. We will make a determination on your request for reasonable accommodation on a case-by-case basis.
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