All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored.
UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.
Join our award-winning team at UW Medical Center- Montlake. Among the top medical centers in the United States as rated by U.S. News & World Report "America's Best Hospitals", UW Medical Center - Montlake prides itself on compassionate patient care as well as its pioneering medical advances. UW Medical Center - Montlake has again earned U.S. News & World Report’s No. 1 hospital ranking in Washington State and in the Seattle metropolitan area. It is the seventh consecutive year that UW Medical Center - Montlake has achieved both distinctions.
UW MEDICAL CENTER - MONTLAKE - AMBULATORY CARE has an outstanding opportunity for a full-time, day shift, HEALTH SERVICES MANAGER.
POSITION PURPOSE: Reports to UWMC Ambulatory Care Assistant Adminstrator, the Clinic Manager will direct and supervise the day-to-day operations of the UWMC Adult Genetics, Child Development, PKU, Infant Development, Cardiac Neurodevelopment, Adult Autism, Pediatric Audiology Clinics located at the UWMC Center on Human Development and Disability. The clinic manager is responsible for overall administrative management of the clinic(s) through operationalizing the medical center’s values, mission and goals. The clinic manager manages all aspects of the practice. The clinic is staffed with experienced Developmental Behavioral Pediatricians, ARNPs, Audiologists, Speech Therapists, Occupational and Physical Therapists, Psychologists, Geneticists, Nutritionists, Social Workers, and Genetic Counselors in a multidisciplinary setting to provide a variety of diagnostic assessments, counseling, ongoing treatment of rare genetic conditions. The clinic manager hires, supervises and mentors clinic staff in such a way to create effective teamwork, plans and implements programs to meet specific patient care needs; works to continually improve clinic operations and efficiency. Prepares, evaluates and manages financial reports and budget.
POSITION COMPLEXITIES: Position requires ability to act with high level independence and responsibility for staffing and clinic operations across a broad range of medical and surgical specialty services and primary care.
POSITION DIMENSIONS AND IMPACT TO THE UNIVERSITY: Position includes high profile interaction with UW Medicine departments, School of Medicine faculty and Chairs, Seattle Children's Leadership, as well other area hospitals who refer patients to clinics located at the CHDD. Heavy interaction with the public including patients and families.
HUMAN RESOURCES (20%) • Responsible for interviewing, hiring, performance improvement, disciplinary process and recommending termination that fail to meet performance expectations. • Provides for and evaluates professional growth and development of clinic staff through identification of needs, sponsoring training programs, encouraging education (formal and continuing) efforts. • Responsible for completion of regular performance evaluations for each staff member; conducts evaluations for new staff prior to completion of probationary period. • Counsels employees, develops staff and, as appropriate, utilizes the disciplinary process. • Plans and organizes orientation and in-service training for clinic staff; participates in guidance of staff and promotion of educational programs
CLINICAL OPERATIONS (40%) • Ensures evidence-based practice appropriate to clinic specialty is integrated into clinic operations. • Supervises staff to ensure quality of patient care.
COMPLIANCE (10%) • Responsible for ensuring adherence to Compliance Program policies, procedures, and standards of conduct. • Ensures that documentation meets current standards and policies and is completed for each clinic visit by clinic staff. • Ensures that clinic staff follows Facility-Only Billing guidelines and charges appropriately for services provided. • Completes required documentation including audits and surveys on time. Follows-up on problems identified through audit process. • Ensures that clinic meets regulatory standards (ex. JCAHO, DOH), including environment of care standards.
CUSTOMER SERVICE (10%) • Models customer service standards for staff and practitioners. • Responsible for addressing patient complaints. • Monitors and plans customer service initiatives to better meet needs of patients.
FINANCIAL PERFORMANCE (20%) • Develops, justifies and maintains a fiscal plan (budget) for the clinic. Monitors patient revenues, expenses and operating expenses (salaries and capital expense items) and provides appropriate reports to the Director and Medical Director as well as clinic staff and providers. Takes actions to correct problematic areas. • Manages charge documents to ensure timely submission. • Develops and implements business plans to enhance clinical services. • Manages clinic demand and volume to meet budgeted volume projections in collaboration with medical staff leadership. Takes corrective action if indicated.
REQUIREMENTS: Bachelor Degree in Business Administration or other related field required, AND Minimum of six (6) years management / supervisory experience preferably in a medical setting. • Knowledge of Joint Commission, Department of Health, and other regulatory agency standards and requirements is required. • Excellent communication skills. • Demonstrates interpersonal skills in a manner which enhances communication, promotes conflict resolution and facilitates staff development. • Basic computer knowledge (Word and Excel) • EMR proficiency • Demonstrated leadership experience, working collaboratively with medical leadership and staff. • Demonstrated ability to manage the financial performance of the clinic. • Demonstrated ability in process improvement to optimize clinic flow and operations. • Demonstrated skill in Human Resources management such that staff are productive and function well as a team. Ability to have tough conversations as needed, counsel staff and utilize corrective disciplinary process as needed. • Demonstrated excellence in customer service in daily interactions with patients, family members and medical staff.
As an employee you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position, click here.
UW Medicine includes Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Neighborhood Clinics, UW Physicians, UW School of Medicine, and Airlift Northwest.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.