Counsels prospective first-year or transfer students regarding university admissions policies and procedures. Represents the university at recruitment events. Provides consistent and timely communication to prospective students, parents, and high school partners via multiple methods of communication. Works collaboratively with colleagues to efficiently assist students throughout the throughout the recruitment cycle. Candidate must have ability to work across all student populations (primarily first-year and transfer students). Team needs and candidate experience will determine recruitment population assigned.
Typically works Monday-Friday; 8 a.m. â“ 5 p.m. May work beyond normal hours to include evenings and weekends.
Extensive travel required during peak recruitment months/season.
Counsels prospective undergraduate students on all aspects of the admissions process within assigned recruitment territories
Communicate with students, parents, high school counselors, community colleges regarding admission materials needed throughout the enrollment process
Represents the university at regional recruitment events, high school visits, community college visits, military installations, transfer fairs, college fairs, and other college recruitment events
Develops and implements the recruitment plan including scheduling, executing, and reporting of all recruitment activities for assigned territories
Works collaboratively with on-campus partners in order to further the mission of the Office of Admissions. This may include, but is not limited to, collaborating with academic departments, assisting with financial aid workshops, campus tours, athletics, and military student recruitment programming to increase new student enrollment
Documents and provides reports related to recruitment activities on a weekly basis and as requested
Utilize and continuously monitor data reports strategically to reach individual territory and officeâ™s application, admit, and enrollment goals
Maintains high level of knowledge of university applications such as Banner and Customer Relationship Management System (CRM) to effectively assist in resolving inquiries
Performs preliminary degree evaluations of transfer college credits for incoming students
Follows directives regarding strategic planning and recruitment strategies
Provides internal and external customer service through: timely communication; follow through leading to results; and generating solutions to assist prospective students, parents, and campus partners
Assist with training of new admissions counselors within the Office of Admissions as needed
This document represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. Other duties may be assigned.
Required Education and Experience:
One year of related experience in admissions, student recruiting, higher education, or customer service/sales
Preferred Education and Experience:
Masterâ™s degree in Education, Communications, or Business/Marketing
Documented excellence in a professional role, dealing one-on-one with people on a daily basis in a dynamic service-oriented environment
Experience with Banner Student Information System and/or Customer Relations Management Software
Ability to travel for recruitment purposes
Ability to work irregular hours during scheduled times, including occasional weekends as needed
Intermediate skills in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook) and in personal computers
Excellent interpersonal, written, and verbal communication skills to be able to communicate effectively with diverse populations in a positive, courteous, and professional manner
Strong customer service and public presentation skills
Ability to compile and analyze data for business operations
Demonstrated ability to plan, initiate, and organize event
Please make sure to provide the following documents:
Cover Letter to include two professional references
For detailed instructions on how to apply for any position on our website, please use the following link:
Texas A&M-San Antonio provides affordable higher education opportunities to students from over 30 counties in the surrounding South Texas region, and has graduated over 5,000 students who are career-ready in a variety of in-demand fields such as education, business, information technology and cyber security, criminology and biology.