Job Description Qualifying candidates may be eligible for a sign on bonus of up to $5,000
This is a fully remote role that may require up to 10% travel, as needed.
Candidates located in PST preferred.
Schedule is Thursday-Sunday: Thurs 1-5pm and 7pm-4am EST; Fri-Sun 7pm-4am EST.
Manage the daily operations of a team of EAP Clinical Counselors. Provide leadership and subject matter expertise in employee assistance and behavioral health resources and services. Works closely with managers to ensure consistency in regard to EAP services. Supervises the daily activity of a team of EAP Clinical Counselors to ensure EAP services are delivered according to guidelines, contract obligations and policies and procedures. Sets performance expectations and assess, monitors and coaches' staff regarding individual performance. Oversees staff case review and debriefing activities. Serves as a content model expert and mentor to the team regarding practice standards, interventions, problem resolution and critical thinking. Coordinates performance improvement activities under the direction of EAP leadership. Creates a positive work environment by acknowledging team contributions, soliciting input, and offering personal assistance, when needed. Collaborates with team of professionals in a way that supports a positive clinical outcome and continuity of care for all members. Monitors call and queue volume and allocates resources to meet volume and performance demands. May perform job requirements as described in the EAP Clinical Counselor job descriptions dependent on staffing needs. May have own case load. Provides consultation to internal and/or external constituents in order to facilitate appropriate EAP services to all membersâ™ response to employees with performance, attendance, safety, and fitness for duty, critical incidents and other work-related problems. Compliance with Policies and Regulatory Standards: - Protects the confidentiality of member information and adheres to enterprise, EAP policies regarding confidentiality. Maintains accurate and complete documentation of required information that meets risk management and regulatory requirements.
The typical salary range for this role is $66,400- $116,900. This position is eligible for a CVS Health bonus plan or program. For more information on our benefit programs, please visit https://jobs.cvshealth.com/employee-benefits
Required Qualifications - 1+ year(s) of experience in clinical and supervisory EAP, BH, or social services - Computer literacy in order to navigate through internal/external computer systems, including Excel and Microsoft Word. - Familiarity with basic terminology and concepts used in employee assistance/human services programs. - Ability to meet requirements for independent professional practice per state regulationsÍ¾ permanent licensure required. - Current valid & unrestricted professional licensure to practice per state regulations in one or more: LPC, LMFT, LCSW, Psychologist, LMHC or equivalent in the state they reside
COVID Requirements COVID-19 Vaccination Requirement CVS Health requires its Colleagues in certain positions to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, pregnancy, or religious belief that prevents them from being vaccinated.
If you are vaccinated, you are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status within the first 30 days of your employment. For the two COVID-19 shot regimen, you will be required to provide proof of your second COVID-19 shot within the first 60 days of your employment. Failure to provide timely proof of your COVID-19 vaccination status will result in the termination of your employment with CVS Health.
If you are unable to be fully vaccinated due to disability, medical condition, pregnancy, or religious belief, you will be required to apply for a reasonable accommodation within the first 30 days of your employment in order to remain employed with CVS Health. As a part of this process, you will be required to provide information or documentation about the reason you cannot be vaccinated. If your request for an accommodation is not approved, then your employment may be terminated.
Preferred Qualifications - Experience working in call center environment and technology preferred - Effective communication, telephonic and organization skills. - Ability to effectively participate in a multi-disciplinary team including internal and external participants. - Proficiency in multi-tasking and utilizing a multi-line phone system.
Education - Master's degree required in behavioral health or counseling profession
Business Overview At Aetna, a CVS Health company, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.
We are committed to maintaining a diverse and inclusive workplace. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, gender, gender identity, age, disability or protected veteran status. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.
Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation’s premier health innovation company. Through our health services, insurance plans and community pharmacists, we’re pioneering a bold new approach to total health. As a CVS Health colleague, you’ll be at the center of it all.
At CVS Health, we work every day to help people on their path to better health. Never has it been more important for us to deliver on our purpose to our valued customers, patients, members, and employees. With a presence in communities across the country, CVS Health colleagues are and will continue to be a critical piece of the country’s health care solution. The health and safety of our employees, patients, customers, and members is our top priority as we face the impact of COVID-19 together. If you would like to learn about the actions we are taking as a company as we learn more about COVID-19 and its spread, we encourage you to visit our COVID-19 resource center at https://cvshealth.com/covid-19
We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to... attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.
CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran – we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. Please note that we only accept applications for employment via this site.
We provide reasonable accommodations to qualified individuals with disabilities. If you need to request an accommodation, a qualified interpreter, written information in other formats, translation or other services, please contact our Advice and Counsel Reasonable Accommodations team by emailing Advice and Counsel Reasonable Accommodations team or calling 877-805-9511.
If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or [email protected] For technical issues with the Virtual Job Tryout, contact the Modern Hire Help Desk at 1-877-451-1695 or [email protected]