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The Global Innovation Exchange (GIX) is a partnership founded by the University of Washington, Tsinghua University, and Microsoft that brings together leading universities and cross-sector partners committed to experiential learning and technological innovation in a global context. Together we provide project-based graduate degree programs and a growing array of innovation experiences for students, executives and professionals, in a variety of flexible formats.
We have an outstanding opportunity for an Academic Services Manager.
The central purpose of this position is to ensure the smooth functioning of the academic program and delivery of student services for successful student experience in the MS in Technology Innovation (MSTI) program tracks and as a component of the GIX Dual Degree Program (MSTI + MSEDSIT at Tsinghua University in Beijing).
The Academic Services Manager manages the admissions process, supports the delivery, review, and modification of the curriculum, and serves as the Graduate Program Advisor supporting prospective and current students in GIX graduate programs. The Academic Service Manager works with a variety of program constituents to ensure exceptional student experience and execution of a complex interdisciplinary degree program, with an international dual degree option. Areas of focus for the role include ensuring that key activities and milestones supporting delivery of the academic program are met; overseeing the execution of the annual admissions plan; and tracking relevant data to help evaluate effectiveness of admissions and recruiting strategies, instructors/teaching assistants, and student services. The Academic Services Manager collects and synthesizes information to anticipate issues and make informed recommendations to the Director of Academic Programs.
The Academic Services Manager facilitates counsels all potential and incoming students and is essential to providing an exceptional student experience.. This position will communicate and collaborate with faculty and staff in the Graduate School, UW CoMotion and other campus units sponsoring GIX and MSTI including CSE, EE, HCDE and Foster regarding student support and services.
Duties & Responsibilities
Support administration, faculty, staff, in effective development and delivery of the academic programs (40%)
•Provide guidance to administration, faculty, staff, and students to ensure academic programs and associated activities adhere to university, Graduate School, and program policies and procedures. •Administrative support of MSTI curriculum delivery including coordination and communication of faculty teaching assignments and schedules, any hiring and HR/payroll coordination of teaching assistants, guest lecturers and instructional support staff in cooperation with supporting department units. •Assist Director of Academic Programs with coordination and communication of faculty teaching assignments with supporting departments and schools (CSE, EE, HCDE, Foster, Law). •Maintain a calendar of teaching assignment planning cycles for each department. •Manage curriculum review process for any potential new courses or change in existing courses or curriculum structure. •Coordinate with faculty and facilities staff to establish quarterly course schedules and classroom assignments. •Coordinate with Time Schedule Office to ensure quarterly course and time schedule information is accurate and up to date. •Support student registration. •Coordinate quarterly graduate student appointments and reappointments: work with faculty, GPC to determine GSA/Teaching Assistant (TA) appointments, provide GSA/TA appointment information to the GIX payroll coordinator, help write quarterly appointment letters to selected graduate students, and help maintain GSA/TA appointment files and personnel files and database. •Coordinate TA evaluation program, monitoring evaluations for problems areas and reporting to the GPC and Director. Ensure compliance with Graduate School, UWHR, and bargaining unit requirements. •Coordinate collection of teaching reviews on a quarterly basis, for reference by department chairs and Academic Program Director.
Student advising/support of prospective and current students in successful onboarding for and completion of academic program(s) (30%)
•Oversee and administer academic advising of graduate students to ensure effective student progress toward program learning objectives and degree requirements, document and communicate academic program policies. •Assist dual degree students in academic advising and coordination with Tsinghua faculty and staff. •Administrative support of MSTI student services and events including new student orientation, international student services, and coordinating awareness and access to existing UW student services and resources available on main campus. •Advise students regarding program content and degree requirements, ensuring that University deadlines are met and required paperwork is completed. •Serve as the primary contact for questions pertaining to MSTI and Dual Degree program and policy at the University. •Take appropriate action in various matters pertaining to registration, insurance, payroll, visas, residency, and other areas related to student success. •Coordinate required safety training sessions. •Assist with the organization and planning of any extracurricular student related program events (organized by faculty and staff). •Work with Marketing Manager, Recruiting Specialist, and Operations Team to ensure coordination of efforts and communications with students. •Review student sections of web site/intranet content regularly and make suggestions to ensure clarity, accuracy, and relevance of information. •Maintain student handbook/and or provide guidance on relevant University, Graduate School, and program policies and procedures.
Support of program admissions (20%)
•Review, update and oversee the administration of online application process in UW MyGrad system. •Support the admissions process for prospective MSTI and GIX Dual Degree programs including reviewing, updating and ensuring accuracy of admissions information and application process across written, digital and face-to-face interaction channels. •Counsel prospective students on the program and admissions process; participate in student information sessions and webinars; manage responses to prospective student inquiries regarding admissions and the applications process. •Support MSTI and GIX Dual Degree faculty admissions committees in admissions review processes; communication and tracking of admissions and scholarship decisions. •Identify relevant external funding sources and support students in applying (e.g., Top Scholar, GO-MAP). •Inform all applicants of admission decisions; write offer letters to admitted students; track offers and funding commitments and student acceptances/rejections; coordinate with UW Continuum College for registration and billing. •Track and provide admissions statistics as appropriate for GIX stakeholders when requested; report on selection and admissions at appropriate meetings and in the weekly internal newsletter.
Other duties (10%)
•Anticipate policy or student issues related to scale-up, curriculum adjustments, new programs or collaborations, processes, policies, changes, etc. and make recommendations to Director of Academic Programs. •Chair Diversity Committee; coordinate and participate in Academic Team meetings and other relevant committees and teams as assigned. •Advise program leadership on budget needs (as needed). •Supervise academic program student employees or other employees hired to support academic programs (as needed). •Coordinate student participation in activities requested by Advancement and Marketing staff.
•Master’s degree in business, social science, English, education, or related field and 2 years of experience in student advising (or equivalent Bachelor’s degree and 4 years of experience) •Demonstrated commitment to supporting students from diverse backgrounds. •Strong organizational skills and ability to juggle multiple priorities and projects. •Strong interpersonal communication and collaboration skills, with an ability to work professionally, productively, and collegially with a broad range of individuals, from prospective and current students to faculty, leaders on campus, and professionals. •Excellent writing and editing skills. •Strong public presentation skills. •Eye for detail and high standards of accuracy. •Proficiency with the MS Office Suite.
Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.
•Experience working with global programs or international students. •Knowledge of student visas process and relevant graduate school and international office policies. •Experience with web-based conferencing/meeting technologies and web-based content management systems such as WordPress. •Experience writing and administering policies.
As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website, click here.
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