MedTech Commercial Service Transformation & Technology Sr. Manager
Location: Stamford, Connecticut
Internal Number: 15229935
MedTech Commercial Service Transformation & Technology Sr. Manager
An evolving customer and regulatory landscape, mounting pipeline of next-gen assets and portfolio pressures, and intensifying competition are presenting new organizational and operational hurdles for Medical Devices and Diagnostics companies. These complex market dynamics are requiring new levels of rigor and insight in commercial capabilities and technology development and problem-solving, both domestically and globally.
We are looking for senior practitioners who will work alongside our MedTech client organizations to drive business value through end-to-end delivery of solutions based on strategy development for heart of business issues. The practitioners should have relevant experience working with Customer Service organizations of MedTech clients in helping them define their strategies, operations, processes, and digital capabilities. Expertise with digital service solutions including but not limited to Contact Center, Field Service, IoT and Self Service preferred.
Learn more about Deloitte Digital and our extensive expertise in Life Sciences and MedTech .
Work you'll do
Our practice is focused on helping MedTech organizations make strategic choices to unlock new growth, elevate the customer experience, transform go-to-market approach, and enable competitive advantage. Deloitte's services and solutions provide actionable insights that enable our MedTech clients to define and implement capabilities and digital solutions to address their most pressing commercial issues.
Typical responsibilities of a Sr. Manager could include:
Participate in the development and presentation of proposals for business development activities with new or existing clients
Design and establish engagement objectives and scope
Develop work plans for engagements, coordinate activities between work streams and work with client leaders to manage scope, timeline, risks and issues
Lead team in assessment of current state processes, operations and technology landscape, definition of future state vision and capabilities, developing the implementation roadmap and articulating the value case for digital technology investments
Lead process, functional and digital technology teams through discovery, design, Agile build and test, deployment and post go-live operations of the capabilities
Strive to improve deliverable quality through verification and validation of results, leverage Deloitte's broad set of advisors to refine and improve insights
Contribute to the growth and development of junior team members through active feedback and contribution to performance assessments
Engage and drive meaningful exchange with c-suite clients through structured working sessions and strategic meetings
Collaborate across Deloitte businesses to bring together strategy, tech, agency and operate capabilities
Help shape future commercial technology offerings and points of view on MedTech industry
Digital Customer offering focuses on designing and implementing sales and service experiences, capabilities, and architectures to bring customer strategies to life. The ambition is to be the best in the world at driving customer transformation through the development of clever commercial strategies, distinctive experiences, and the application of digital technologies. We help make the "creative digital consultancy" real and in doing so, make new markets. Professionals will serve our clients through the following types of work:
Emerging | enables different capabilities throughout Lead to Fulfillment life cycle, we are closely aligned in assisting clients in providing a high-quality customer experience and executing efficient processes.
Sales Excellence & Service Excellence | Integrate the latest technologies with leading-edge strategies, insights, experiences, and talent to enable outstanding customer service
Salesforce | Deloitte unleashes the powerful Salesforce platform for our clients to drive the best possible outcomes and redefine engagement. We innovate like never before by creatively using technology to help enhance digital customer and employee experiences for our clients.
Bachelor's degree from accredited university with strong undergraduate academic record
10+ years of professional experience, including 5+ years MedTech industry and/or 1-2+ years' operating as a Sr. Manager/Director in a consulting environment
Superior critical thinking, analytical and problem-solving skills to solve complex business problems for a wide range of commercial issues
Extensive experience in multiple of the following areas: customer engagement strategy, sales and channel strategy, sales processes across Lead-to-Order
Experienced in working with technologies such as Contact Center, Field Service, Self-Service portals
Ability to lead engagements focused on multiple workstreams to solve for large, complex client challenges
Ability to lead small or large, diverse teams, including through influence across matrix
Strong oral and written communication skills, presentation skills
Executive presence and extensive experience collaborating with VP and above client stakeholders in MedTech commercial functions
Demonstrates consistent career progression with increasing levels of responsibility; performed above expectations in professional roles
Exceptional interpersonal and team building skills
Ability to own deliverables
Outstanding integrity, initiative, creativity, and passion
Ability to work in an ambiguous environment
Travel up to 50% (while 50% of travel is a requirement of the role, due to COVID-19, non-essential travel has been suspended until further notice)
Limited sponsorship may be available
Advanced degree in business (e.g., MBA) from a top tier program
Live within commuting distance to one of Deloitte's consulting offices
At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits.Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Deloitte is led by a purpose: to make an impact that matters. This purpose... defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you’re applying to.