Strategic Business Operations Lead, Marketing Solutions
Location: Chicago, Illinois
Internal Number: 19011009
What We'll Bring:
At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation. We are consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius.
Come be a part of our team - you'll work with great people, pioneering products and cutting-edge technology.
What You'll Bring:
Bachelor's degree in marketing, communications, advertising, finance, business management, or similar
Demonstrated expertise in operational strategy and processes with proven results
Expertise in media, marketing, technology, data as a service, or similar industry
Ability to deliver quantifiable efficiencies and performance optimization across multiple teams
Strong attention to detail, work ethic and business acumen
Experience developing presentations, creating and executing new processes, performing financial analysis, and communicating updates to senior leadership
We'd Love to See:
Deep passion and skills in problem-solving
Entrepreneurial spirit with the ability to effect change within a large matrix org
Excellent verbal and written communication skills
Ability to translate business impact of projects/programs to broader organization to successfully navigate and drive change
Ability to manage a project team
Proven track record for managing and completing projects on time and as expected
Driven by intellectual curiosity and independent thinking
Passion and desire for continuous improvement
Impact You'll Make:
The role in Strategic Operations is a crucial role within the evolving Marketing Solutions organization to drive operational excellence. This role is responsible for working with core stakeholders in various U.S. Markets verticals and other leaders in Marketing Solutions to design, implement, and measure the results of key operational programs, while ensuring internal alignment with the broader TransUnion teams and strategies.
Supporting ongoing improvements in the developed operating plan with new and streamlined processes and increased documentation across Marketing Solutions and relevant U.S. Markets Verticals to ensure operational excellence
Liaise with cross functional teams across Operations, GTM, Product, Analytics, Revenue Management, etc. to ensure a prioritized, scalable, and documented operational approach in Marketing Solutions
Create, deploy, and measure programs around organizational design, operational efficiency and effectiveness, and delivery process development based on best practices and existing team dynamics
Collaborate with the rest of the TU matrix organization (Finance, Membership, other U.S. Markets Verticals, Global Technology, Information Security, Analytics, Data Strategy, Marketing, Content Acquisition, TU Integrations teams) and streamline processes and integrations for Marketing Solutions
Consult with internal teams to establish project priorities, capacity planning, and recommend process, product, or service improvements
Identify, develop, and manage process improvements projects; including any M&A integrations needs for the team
Communicate with technical and non-technical audiences to promote results-driven change
Lead business planning, goal-setting, measurement framework, and communication plans for assigned projects, macro org transitions or future integrations to ensure success
Leverage key media/marketing technology expertise to increase the operational efficiency for the overall Marketing Solutions Operations organization and lead the TU associates through the transition across people, process, and technology
Build relationships and trust across the TU organization to gather best practices, discover areas of improvement for Marketing Solutions and the rest of the matrix, increase visibility for the rest of the organization for Marketing Solutions, and drive productive change
During the COVID-19 pandemic, TransUnion has several safety protocols in place to protect associates, customers, and visitors. You may be required to be fully vaccinated against COVID-19 as a condition of employment and/or to participate in certain work-related activities. Exemption is available to qualified candidates as a reasonable accommodation.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law.
TransUnion is a global information and insights company that makes trust possible between businesses and consumers, by ensuring that each consumer is reliably and safely represented in the marketplace.
We do this by having an accurate and comprehensive picture of each person.
This picture is grounded in our legacy as a credit reporting agency which enables us to tap into both credit and public record data; our data fusion methodology that helps us link, match and tap into the awesome combined power of that data; and our knowledgeable and passionate team, who stewards the information with expertise, and in accordance with local legislation around the world.
Because of our work, organizations can better understand consumers in order to make more informed decisions, and earn their trust through great, personalized experiences, and the proactive extension of the right opportunities, tools and offers. In turn, consumers can be confident that their data identities will result in the opportunities they deserve.
We make trust possible, so businesses and consumers can transact with confidence and achieve great things. We call this Information for Good®—it’s our purpose, and what drives us every day.