Reporting to the Director of the Office of International Programs (OIP), the Study Abroad Lead Officer serves as the lead for all operations of study abroad programs at SF State, and has general authority to make decisions independently and policy changes as appropriate. Duties include: Strategic planning for study abroad as part of the university’s international mission, lead study abroad outreach and marketing initiatives, study abroad program curation, design and development, exchange partnership development and management, campus advocacy for education abroad, and leading all aspects of study abroad student services including advising, health/safety and liability management, re-entry planning/alumni engagement, orientation and technology management. This position also serves as the lead staff advisor to the student club, the International Education Exchange Council.
Programming, Promotion, and Program Management:
Serve as senior study abroad staff on all operations and administrations of the program
Act as liaison between faculty and staff at SF State and international partner institutions in identifying opportunities and initiatives.
Work in cooperation with the inbound lead coordinator to strategize program development goals, to develop new international partnerships, to monitor existing partnerships for effectiveness and quality and to ensure exchange balances
Develop creative solutions to promote and engage diverse student of all backgrounds and academic interests to study abroad
Engage faculty, administration and campus staff in study abroad activities and promotion
Execute marketing and promotion strategies for study abroad promotion to a diverse population
Work with the full breadth of the SF State community, the CSU Office of The Chancellor, and a large network of international partners
Makes recommendations involving broad areas of policy formulation and complex administrative action, and for implementing such recommendations when adopted
Manage and adapt protocols regarding all outbound study abroad processes
Makes protocol decisions for individual cases and that may establish guidelines for future situations
Utilize institutional research and data to guide planning decisions
Train and mentor peer study abroad advisors
Lead advisor for study abroad students:
Plan and carry out advising strategies for SF State students interested in studying abroad, including program selection, academic issues, financial considerations, transfer of credit.
Manage student advising and selection processes
Plan and carry out pre-departure and re-entry activities, including orientations and compliance with SF State and CSU regulations for health, safety, and liabilities
Plan and carry out activities for campus groups of all sizes, including study abroad fairs and international education week events
Student Leadership Development:
Serve as staff advisor to the International Education Exchange Council (IEEC)
Thorough knowledge of the policies, procedures and practices of the program area to which assigned and the ability to quickly acquire such knowledge.
General knowledge of the policies, practices and activities of Student Services programs outside the program to which immediately assigned; general knowledge of the principles, problems and methods of public administration, including organizational, personnel and fiscal management; general knowledge of advanced statistical and research methods.
carry out very complex assignments without detailed instructions;
advise students individually or in groups on varied and complex matters;
determine the appropriate course of action and proper techniques to utilize while engaged with individuals and groups in personal interactions of a sensitive nature;
reason logically and analyze and solve organizational and operating problems alone on several program areas;
plan, coordinate and initiate actions necessary to implement administrative or group decisions or recommendations;
analyze and define complex organizational, policy or procedural problems, collect and evaluate data, draw valid conclusions and project consequences of various alternative courses of action;
understand the roles and responsibilities of others and to gauge relationships accordingly by taking into account the variety of the interrelationships, motivations and goals of the members of the organization served; and
establish and maintain effective, cooperative and harmonious working relationships in circumstances which involve the denial of requests or the necessity to persuade others to accept a different point of view.
Equivalent to graduation from a four-year college or university in a related field plus upper division or graduate course work in counseling techniques, interviewing and conflict resolution where such are job related.
A master’s degree in Counseling, Clinical Psychology, Social Work or a job-related field may be substituted for one year of professional experience. A doctorate degree and the appropriate internship or clinical training in counseling, guidance or a job-related field may be substituted for two years of the required professional experience for positions with a major responsibility for professional, personal or career counseling.
Master’s degree in related field
5+years progressive responsibility in education abroad management and working with students and faculty in a multi-cultural environment
Excellent written and verbal communication skills and the ability to work with senior administrators, faculty, staff and students
Demonstrated ability developing international exchange partnerships
Demonstrated ability managing highly sensitive and complex student issues or program-wide organizational matters in cross-cultural and international contexts
Demonstrated ability to create marketing strategies for study abroad and successfully recruit participants from SF State’s diverse student body
Demonstrated ability managing health and safety issues for a variety of study abroad programs
Demonstrated ability developing innovative work processes and efficiencies
Demonstrated ability implementing student leadership development activities and mentoring
Ability to plan and coordinate activities and events for large and small groups.
Demonstrated ability in handling student conduct issues
Experience living, working, or studying abroad
Proficiency in at least one language other than English
Cross-cultural sensitivity and demonstrated ability to work well with individuals from a variety of cultural, ethnic, religious and linguistic backgrounds
Demonstrated ability working across all segments of a campus community
Ability to maintain databases and confidential records in SF State Campus Solution, Filemaker Pro, and study abroad management platforms
Experience with Microsoft Office Suite and standard office equipment such as photocopiers and fax machines
Core Competencies – embody the following competencies:
Bias toward collaboration and teamwork
Effective oral, written, and nonverbal communication skills
Customer/Client Focus with an emphasis in problem solving and resolution
Personal effectiveness and credibility as demonstrate by interpersonal and professional confidence
San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager.
Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing [email protected]
San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties.
The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is requi...red to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission.