The Carolinas Center for Medical Excellence (CCME) is an independent, 501(c)(3) nonprofit organization that has provided innovative services and solutions to the healthcare community since 1984. A federally designated Quality Improvement Organization (QIO), CCME works closely with its partners not only to identify gaps in systems delivery, but to provide the tools necessary to take action. CCME is widely recognized as an experienced, trusted partner in evaluating and improving performance constructively and collaboratively, a reputation earned through successful quality improvement initiatives, program integrity, informative analytics, and consulting services. Specialty areas include external quality review; prepayment claims review; fraud, waste, and abuse; quality improvement; and utilization management.
With experience in both quality improvement and review services, CCME is also known for its work with partners and clients to ensure Medicaid recipients receive healthcare that is accessible, timely and of high quality. As a multi-state External Quality Review Organization (EQRO), CCME partners frequently with state agencies and health plans to provide best practice solutions that improve system performance and patient outcomes. CCME is also expert in the review and clinical analysis of medical records and information, helping to facilitate reliable and defendable decisions to ensure resources are used wisely. CCME has led and participated in numerous initiatives focused on patient safety, chronic disease prevention, and care transitions, making a meaningful difference in the quality of care across the healthcare landscape.
In 2019 CCME established the CCME Foundation, a nonprofit organization that provides funding to support healthcare improvement activities in the Carolinas. Grants focus on addressing quality of life issues, increasing access to culturally and linguistically appropriate care, consumer-centered care, dissemination of healthcare information, and patient safety.
CCME has a staff of approximately 50 full-time employees with a sizable team of independent contractors assigned to a fluctuating contract workload. Annual revenue is approximately $9M. CCME offices are located in Cary, NC, just west of Raleigh, NC, and near North Carolina’s Research Triangle Park. CCME corporate values are: Excellence, Learning Organization, Innovation, Teamwork/Collaboration, “Can Do”, Trust/Integrity, and Altruism.
The CCME President/CEO (CEO) is the most senior member of CCME’s professional staff, and in that role, serves as the administrative partner to the Board of Directors. The position reports to the Board with immediate reporting to the Chair of the Board. The CEO is responsible for overseeing the complete operation of the corporation, including the activities of the CCME Foundation.
The CEO supervises the senior leadership team which includes four direct reports: Vice President of Finance and Administration, Executive Operations Administrator, Program Director (SC QIO), and Director of State Review Services.
As the senior strategic leader, the CEO works closely with the Board to develop and then fulfill strategic direction. The CEO provides leadership to and oversight of all company activities and operations, and ensures a smoothly functioning, efficient, and profitable operation. The CEO guides the senior leadership team in developing and implementing plans for the infrastructure of systems, processes, and staffing designed to accommodate the growth objectives of the organization. The CEO ensures recruitment and retention of a high-performance leadership team, fostering a success-oriented culture and an accountable environment within the company. The CEO represents and advocates for the organization to other healthcare agencies and organizations, constituents, and partners.
ESSENTIAL FUNCTIONS/DUTIES & RESPONSIBILITIES
Collaborates with the Board of Directors and senior staff leadership team to support the continued growth and development and strategic direction of the organization.
Serves as an advisor to the Board, providing data, insight, options, and alternatives that facilitate the Board’s informed decision-making.
Acts as an advocate for issues relevant to the organization, its products, services and constituencies. Initiates, develops, and maintains cooperative relationships with key constituencies, including providers, legislators, regulatory agencies, and funding agencies.
Spearheads the development, communication, and implementation of effective growth strategies and processes. When applicable, identifies cooperative business arrangements with similar organizations that will help ensure CCME’s stability, growth, and viability. Such arrangements might include partnerships, mergers or acquisitions.
Ensures the timeliness and quality of CCME products and services and that contractual obligations are met.
Safeguards organizational stability through development and implementation of standards and controls, systems and procedures, and regular evaluation. Ensures compliance with governmental regulations.
Provides leadership and direction in developing an inclusive work environment that supports the recruitment and retention of high performing individuals . Oversees the implementation of a competitive employee benefits plan and ensures that human resources related policy is consistent with state and federal law.
Oversees the financial and operational performance of CCME and CCME Foundation operations, including timely and accurate preparation of budgets and financial reports, as well as auditing processes and findings.
Stays abreast and keeps the Board appraised of developments and trends in the healthcare environment to determine relevancy to the company’s vision, mission and success.
Maintains the highest ethical standards.
Performs all other tasks as assigned by the Board of Directors.
Experience and Qualifications
The ideal candidate will have demonstrated leadership experience as a senior executive in a healthcare, quality improvement or related organization. He/She will have a solid understanding of Quality Improvement Organizations, associated government contracting, and mission-related activities. The successful candidate will have the ability to lead a complex organization with a high-performing team and demonstrate a strong personal commitment to advancing and protecting the delivery of high quality healthcare. The successful candidate will be a self-starter and a visionary, able to identify, present, and deliver business strategies for the future.
Master’s degree in a relevant discipline required.
Minimum ten (10) years’ senior management experience in a relevant (related) environment. Prior experience as a CEO, EVP or equivalent preferred. Experience working with boards of directors required.
Demonstrated experience successfully leading a high-performing team.
Experience with strategic planning at the senior management and Board levels.
Experience applying and leveraging technology and technological innovation, especially in the area of healthcare, for the betterment of an organization.
Proven track record in successful collaborations and consensus building.
Solid experience in Federal and State government contract administration and awareness of contracting strategies.
Knowledge of Continuous Quality Improvement (CQI) principles and practice.
Financial / business acumen with a track record of building and enhancing business success; knowledge of foundation governance and operations.
Understanding of and experience with business and healthcare related technologies.
Leadership: ability to coordinate, facilitate and participate in a collaborative approach to help others achieve goals
Vision/Strategic Thinking: ability to build a shared vision with others; keeps mission, vision and value at the forefront and proposes course of action that furthers the strategic priorities of the organization
Analytical Thinking: ability to identify and anticipate issues, relate comparative data and identify solutions
Resource Management: ability to ensure effective and sustainable use of resources and assets (financial, human, physical, and information)
Judgement: displays willingness to make thoughtful decisions in a timely manner, exhibits sound judgment
Negotiation/Influence: ability to explore alternatives and positions to reach agreement and solutions that gain acceptance of all parties
Communication: ability to clearly convey ideas through a variety of media, engaging others and inviting input.
Ethics/Integrity: Sets an example by modeling high standards of performance, honest, inclusivity and truthfulness.
OPPORTUNITIES AND CHALLENGES
CCME has been a trusted leader in healthcare quality since 1984—a reputation that is a solid foundation on which to take advantage of future opportunities. And as the business of healthcare quality and management reaches into the trillions of dollars and government outsourcing of services continues, CCME can further expand and enhance its opportunities in federal and state sectors commensurate with its areas of expertise. There is also great potential in forging opportunities through partnerships with other like organization to maximize competitive potential.
The CEO will have the opportunity to lead the assessment of the corporation’s current infrastructure and facilitate the implementation of changes needed to adapt to the fiercely competitive healthcare environment. A strong strategic direction to guide its efforts will be essential to the organization’s success. One of CCME’s strongest assets is its people; staff are ready and eager to work with a new CEO to make CCME a stronger and more far-reaching organization. A forward-thinking CEO will also have the support of a Board eager to explore opportunities.
Tuft & Associates conducts phone/zoom interviews with qualified applicants
Through November 8
CCME selects candidates to be interviewed
CCME holds first round Zoom interviews with selected candidates
CCME Board interviews finalist candidates and makes decision
President/CEO ideal start date
Early to mid-January 2022
Tuft & Associates is accepting applications for a President/CEO to succeed the retiring CEO. Review of resumes is now underway. Applications will be accepted until November 5, 2021.
Those interested in applying should prepare a confidential resume and a cover letter outlining specific qualifications related to this position profile. Please send resume and cover letter to: