At Northwestern Mutual, we are strong, innovative and growing. We invest in our people. We care and make a positive difference.
Northwestern Mutual (NM) has 160 years of history providing financial security to millions of people. Continuing that tradition means changing to meet the needs of our clients and financial advisors. We are a strong, innovative, and growing company that invests in people who care and make a positive impact. The Product Design team leads the way by crafting human, simple, and engaging products to help people plan, track, and protect their financial goals.
What's the role?
User Experience Researchers on our Design team inform, shape, evaluate, and follow the user experiences delivered to consumers, the field, and home office employees through a variety of qualitative and quantitative research techniques. They work collaboratively with leaders, designers, and other partners to support user-centered, data-informed decision-making throughout the product development lifecycle.
PrimaryDuties & Responsibilities
Plan and execute qualitative and quantitative user research.
Communicate research findings and insights to partners and advocate for the end-user in both tactical and strategic experience design decision-making.
Collaborate with product, design, and development teams to raise awareness of user needs, challenges, and behaviors
Understand partner research needs and identify the right research methodologies to address them
Develop UX Research artifacts including proposals, moderator's guides, and research reports
Identify unmet research opportunities that can add value and efficiently execute them
Recruit and maintain lists of targeted research participants from internal and external sources
Serve as a source of user knowledge for the organization
Leading programs of research
Bring Your Best! What this role needs:
Master's degree or higher in Human Factors, Cognitive Psychology, HCI or related field
4-5 years of previous experience conducting quantitative and qualitative research
Experience conducting UX research in a large corporate environment/working with multi-disciplinary teams
Quantitative and qualitative research methods such as interviews, surveys, contextual inquiry, diary studies, card sorting, usability testing, competitive benchmarking, etc.
Knowledge of user-centered design lifecycle.
Proven understanding of tools such as UserZoom, User Testing, Morae, Qualtrics, Optimal Sort.
Experimental design, descriptive and inferential statistics.
Experience applying research methods to product development/user centered design
Master of many UX research methods
Leads research programs independently
Influences project and project leadership
Ability to travel quarterly
This job is not covered by the existing Collective Bargaining Agreement.
Grow your career with a best-in-class company that puts our client's interests at the center of all we do. Get started now!
We are an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or status as a protected veteran, or any other characteristic protected by law.
FIND YOUR FUTURE
We're excited about the potential people bring to Northwestern Mutual. You can grow your career here while enjoying first-class perks, benefits, and commitment to diversity and inclusion.
Northwestern Mutual has been helping families and businesses achieve financial security for nearly 160 years through a distinctive planning approach that integrates risk management with wealth accumulation, preservation and distribution. With more than $217 billion in assets, $26 billion in revenues and more than $1.5 trillion worth of life insurance protection in force. Northwestern Mutual delivers financial security to more than 4.2 million clients. People are the power behind Northwestern Mutual, and diversity makes us better. We are committed to reflecting and serving the marketplace. We do so by attracting and enhancing the engagement of those who bring their unique perspectives, ideas, and beliefs. At Northwestern Mutual, people matter. And you’ll be working for a company that’s consistently voted among the “most admired” in the nation.