Front Desk Manager - Office of International Education
Carnegie Mellon University
Location: Pittsburgh, Pennsylvania
Internal Number: 2016860
The Office of International Education (OIE) is committed to supporting, promoting, and celebrating individuals in an intercultural environment. We advocate for and facilitate international and cross-cultural experiences, perspectives and initiatives. OIE promotes and facilitates study abroad and acts as a liaison to the university for international students, researchers, and professors.
The Office of International Education is seeking an efficient and highly-detail oriented Front Desk Manager to support key aspects of dynamic and evolving office operations including reception desk operations. We are seeking candidates with strong organizational, interpersonal, and communication skills and has the ability to assume responsibility and work collaboratively.
You will be responsible for ensuring the smooth operation of a busy reception area, creating a pleasant, welcoming, visitor experience, interfacing with and providing basic immigration information to international students and scholars and initial instructions to study abroad students, and for providing general administrative support to staff in the Office of International Education (OIE). We are seeking qualified candidates who can contribute, through their experiences to the diversity and excellence of the academic community and our engagement with a multicultural student body.
Core responsibilities include:
Ensure front desk coverage during office hours; receive and welcome walk-in and phone customers; ensure orderliness of front desk area, including stocking handouts/forms; assist with appointment scheduling troubleshooting; answer basic immigration questions in-person, over phone and over email as well as answering questions on non-immigration, study abroad and procedural matters.
Receive immigration document requests and conduct database checks and distribute both paper and electronic requests/cases to appropriate staff, prepare and/or sign federally-required letters.
Serve as a Designated School Official and issue or sign visa documents.
Assist Advisors or Document Managers with administrative projects, such as immigration reporting, as needed.
Receive all incoming mail including immigration documents from Homeland Security & outreach to student/scholar for secure distribution and assist with outbound mailing of immigration documents.
Assist with OIE communications, including OIE email maintenance and response
Ensure proper operation of office equipment is ordered and maintained
Other duties as assigned
You must demonstrate:
Organization and Planning Skills
Proficiency with Microsoft Office products is expected
Problem-Solving and Reasoning Skills
Excellent communication (verbal and written) skills
Ability to simultaneously handle multiple tasks, with a high level of complexity
Ability to prioritize tasks, exercise judgement and maintain confidentiality are critical
Ability to work well under pressure
High School or GED; Associates or bachelor's degree is highly preferred
A minimum of 5-8 years of administrative support experience and experience with various computer applications, including database experience.
Experience working in a Higher Education setting is preferred.
Successful background check
US citizenship or permanent residence required
Cover letter and resume
COVID-19 Condition of Employment
As a condition of employment, Carnegie Mellon University requires all staff and faculty working in Pennsylvania, California, Washington D.C., New York and Virginia to be fully vaccinated against COVID-19. Prior to commencement of employment, new hires must provide proof of their vaccination or have an approved exemption.
New employees requesting a medical , religious or strong moral or ethical conviction exemption from the vaccine must complete and submit an exemption request form for review and approval. To receive the appropriate exemption request form, contact [email protected] . Employees with approved exemptions will be required to comply with all applicable COVID-19 mitigation requirements including use of facial coverings, Daily Self-Assessment and Weekly Tartan Testing.
Administrative Support and Coordination
Staff - Regular
Full Time/Part time
Please visit " Why Carnegie Mellon " to learn more about becoming part of an institution inspiring innovations that change the world.
Carnegie Mellon (www.cmu.edu) is a private, internationally ranked research university with programs in areas ranging from science, technology and business, to public policy, the humanities and the arts. More than 12,000 students in the university’s seven schools and colleges benefit from a small student-to-faculty ratio and an education characterized by its focus on creating and implementing solutions for real problems, interdisciplinary collaboration and innovation. A global university, Carnegie Mellon’s main campus in the United States is in Pittsburgh, Pa. It has campuses in California’s Silicon Valley and Qatar, and programs in Africa, Asia, Australia, Europe and Mexico.