The Department of Gynecology and Obstetrics is seeking a Genetic Counselor Assistant (GCA) who will work under direct supervision by genetic counselors and will be guided by the procedures of Ambulatory Services. This role is responsible for supporting the clinical work of the Johns Hopkins Prenatal Genetics office. This will involve direct contact with the genetic counselors (GC), patient service coordinators, other team members, referring providers and patients. The GCA works as a team member with other practice staff and consistently projects a professional and courteous demeanor. They must pay close attention to detail and demonstrate excellent customer service skills with patients and staff.
Under the supervision by genetic counselors, the Genetic Counselor Assistant (GCA) will work primarily with the clinical genetic counselors (GCs) to assist with all aspects of patient care. The GCA is responsible for collaborating with GCs, other clinicians, patients and hospital staff in the operational functioning of the genetic counseling clinical activities to ensure optimal communication and efficient services are provided; thus, meeting the needs of patients and families served by the genetic counseling program.
Critical features of this position are described below and are subject to change at the discretion of management. This job description reflects the designation of essential job functions but does not provide an all-inclusive list of duties that may be assigned.
Specific Duties & Responsibilities:
Assisting Genetic Counselors with all Aspects of Patient Intake, Genetic Counseling and Documentation
Genetic Counselor assistant will work primarily with clinical (5) genetic counselors. Principal responsibilities include:
Review of genetic test results:
Review incoming faxed routine lab reports
Receive results through reference lab online portals and disseminate to appropriate GC
Fax test results to referring OBs.
Call out negative routine genetic test results using script provided by GC and arrange follow-up telephone call with GC as needed (cfDNA, expanded carrier screen, etc.)
Coordinate and assist with all aspects of genetic testing, including:
Transport specimens to/from Cytogenetics lab, Pathology Customer Service, etc
Research genetic test options
Contact lab to determine price, turn-around-time, and sample requirements
Complete electronic and paper test requisition forms
Order specimen collection kits
Compile clinical information for lab
Track ordered tests
Assist GC in preparing for patient appointments:
Obtain basic pedigree from patient by phone prior to appointment
Review relevant medical records and obtain missing documents
Perform searches of medical literature (e.g. PubMed, OMIM) and publicly-available genetic databases (e.g. ClinVar, HGMD, DECIPHER), as requested by GC
Prepare correspondence and documentation:
Prepare letters of medical necessity to obtain insurance authorization and/or provide supporting evidence as necessary related to genetic testing and genetic counseling
Draft components of genetic counseling visit notes, result summary letters, and other patient/family educational materials for review by GC.
Document any patient correspondence in electronic medical record.
Assist with general office tasks, including
Answer phones and field general phone calls
Serve as back-up to schedule appointments when patient service coordinator is out of office
Maintain the master Outlook calendar
Minimum Qualifications (Mandatory):
Bachelor's Degree in a Biological/Health Science or an equivalent combination of education and experience is required.
Successful completion of at least one undergraduate course in genetics preferred.
Special Knowledge, Skills & Abilities:
Strong computer skills and experience with Microsoft Office software, including Outlook, Word, Excel, and PowerPoint required.
Ability to communicate effectively, both over the telephone and in person.
Ability to deal sensitively and effectively with patients.
Excellent organizational skills.
Excellent customer service and problem-solving skills.
Ability to work well both independently, with little supervision, and in a team setting.
Works in a normal office environment where there are no physical discomforts due to temperature, noise, dust, etc.
Work requires visual acuity.
Possible exposure to communicable diseases, hazardous materials, and pharmacological agents without likelihood of harm if established health precautions are followed.
Requires ability to stand, walk or sit for an extended period of time.
Classified Title: Genetic Counselor Assistant Role/Level/Range: ACRP/03/MB Starting Salary Range: $38,920 - $53,520 annually (commensurate with experience) Employee group: Full Time Schedule: Monday - Friday, 8:30 am - 5:00 pm Exempt Status: Exempt Location: School of Medicine Campus Department name: SOM OB GYN Cytogenetics Personnel area: School of Medicine
The successful candidate(s) for this position will be subject to a pre-employment background check.
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at [email protected]. For TTY users, call via Maryland Relay or dial 711.
The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
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