At Stryker, our HR Operations team is committed to delivering an exceptional employee experience in every interaction. That includes ensuring our leave of absence programs are administered accurately and efficiently. This role offers an opportunity to support our employees and managers while administering, evaluating, troubleshooting and communicating our leave of absence programs. Provide exceptional and compassionate service to employees needing assistance while ensuring appropriate communication with various stakeholders.
Support the administration of leave of absence programs such as FMLA, American Disability Act and Short and Long Term Disability, parental leave and caregiver leave.
Consult with employees and managers on plan provisions, leave eligibility, and other general inquiries.Troubleshoot and resolve both routine and complex leave issues.
Works in service center environment ensuring appropriate case management documentation occurs.
Supports Workers Compensation program including submission of claims, participation in claim review meetings and production of required reporting.
Provide training and support for employees on leave programs.
Navigate employees through challenging situations while demonstrating a high level of service.
Provides exceptional customer service to employees by maintaining contact via channel agreed upon between advisor and employee.
Interpret policies and procedures for employees and managers regarding leaves, escalating when necessary.
Constantly work with team members to improve and develop best practices for employee leave delivery.
Communicate leave plans and changes; conduct orientation as needed; prepare and disseminate communication materials when appropriate.
Maintain leave records and documentation
Compile and submit necessary reports.
Ensure compliance under federal and state regulations regarding leave of absence programs.
Effectively interpret FMLA and ADA implications as they are related to leaves of absence.
May support integration efforts for employees joining company via merger or acquisition
Exemplify team attitude and willingness to support others in need of assistance.
Bachelor's Degree in Human Resources, Business or related major is required.
Microsoft Office Tools (Excel, PowerPoint, Word), typing proficiency is required and experience with a case management system and HCM system is preferred.
Minimum of 2 years of professional experience supporting customers in a fast-paced environment; strong preference for experience HR, Leave of Absence administration, or Worker's Compensation.
Applied knowledge of leaves/benefit laws and regulations, including FMLA, HIPAA preferred.
Stryker is one of the world's leading medical technology companies and, together with our customers, we are driven to make healthcare better. The Company offers a diverse array of innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes. Stryker is active in over 100 countries around the world.
Together with our customers, we are driven to make healthcare better.
At Stryker, quality is first in everything we do. We are driven to make healthcare better for our customers by
providing innovative products and services that meet regulatory requirements through our effective quality system.
The Company was founded in 1941 by Dr. Homer Stryker and incorporated in 1946 as the Orthopedic Frame Company. In 1964, the Company’s name was changed to Stryker Corporation.
• $13.6 billion in annual sales in 2018; annual revenue has grown for 39 straight years
• 17.1% CAGR (compound annual growth rate) in sales over 39 years
• ~36,000 employees globally in 2018
• 43 manufacturing and research & development locat...ions worldwide
• Included in the Standard & Poor’s 500 Index
• Ranked # 233 on Fortune Magazine’s “FORTUNE 500” list for 2019
• Ranked # 3 on Fortune Magazine’s “World’s Most Admired Companies” list for the “Medical Equipment” industry for 2019
• Ranked # 11 on Fortune Magazine’s “100 Best Companies to Work For” list (U.S.) for 2019
• Spent $862 million on R&D in 2018
• 7,784 patents owned globally in 2018
• Initial public offering of stock was in 1979
• Listed on the New York Stock Exchange under ticker SYK