Director of Advising and Retention - Roxbury Community College
Roxbury Community College
Location: Roxbury Crossing, Massachusetts
Internal Number: 137310
Location: Roxbury Crossing, MA Category: Staff Posted On: Fri Sep 24 2021 Job Description:
The Director of Advising & Retention reports to the Dean of Student Services and will have the overall responsibility for coordinating and directing College advising services in support of the College's strategic initiatives. These services shall be coordinated in concert with the other student services departments as well as all academic divisions. The person in this position will also assist with other assigned retention initiatives. In addition, the Director of Advising and Retention will act as an academic advisor to an assigned group of students and regularly providing advising services to students who come to the Advising Center.
Essential Duties and Responsibilities:
Oversee the day-to-day operations of the College Advising Center including the front desk operations, scheduling of staff and faculty advisors, and advising services and processes.
Set and maintain a high standard of quality student service in the Advising Center
Assess and improve the onboarding process of new students and advising services for current students, improving both efficiency and effectiveness.
Ensure the delivery of accurate, relevant, and timely information to students concerning the culture of higher education, placement test results, academic standards and expectations, and program options and requirements.
Coordinate retention programs and services with the Director of Academic Support and other college departments, including data collection, analysis and reporting outcomes.
In cooperation with the Dean of Student Services, identify priorities, strategic goals and action plans to enhance student progress to degree completion.
Lead, support and provide direction to advising staff with retention and completion initiatives
Serve as an assigned advisor to designated student groups and provide academic advising services to students through walk-ins and appointments on a regular basis.
Update and implement procedures and practices to promote the success of students.
Design and implement a comprehensive advisor-training program for all faculty advisors and staff that are involved in advising students.
Maintain and update advisor and advisee information found on the college website and online catalog.
Collaborate with the IT department to maintain and update institutional requirements within the advising system.
Other job-related duties as assigned.
Directly supervise full-time, regular part-time and other part-time employees assigned to the position. Carry out supervisory responsibilities in accordance with College policies, Collective Bargaining Agreements and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance, and taking corrective action with employees; addressing complaints and resolving problems.
ï¿½ Master's degree from an institutionally accredited college or university required. Master's degree in student personnel/higher education administration, counseling or a related field preferred.
ï¿½ At least 5 years' experience as an academic advisor and/or counselor in an institution of higher education.
ï¿½ Demonstrated commitment to diversity and an ability to work with a highly diverse population.
ï¿½ Three experience in a management and leadership position that includes supervising staff, budget oversight, and strategic planning.
Knowledge of trends and best practices related to the promotion of retention and graduation.
Management experience in a union environment.
Experience as an Academic Advisor in a community college
Community College experience
Experience working with a Student Information Systems
As an employee of the Commonwealth of Massachusetts you are offered a great career opportunity influencing a wide-spectrum of services to the diverse populations we serve. The State's total compensation package features an outstanding set of employee benefits which you should consider towards your overall compensation. Including but not limited to:
Reasonable Health, Dental and Vision Plans
Low cost basic and optional life insurance
Retirement Savings: State Employees' Pension and a Deferred Compensation 457(b) plan
12 paid holidays per year and competitive Sick, Vacation and Personal Time
All offers of employment at Roxbury Community College are contingent upon clear results of a thorough background check. Background checks will be conducted on all final candidates.
Roxbury Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran status, genetic information, gender identity or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation, or sexual violence shall be referred to the College's Affirmative Action or Title IX Coordinator, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights.
The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act requires all institutes of higher education to disclose campus policy statements and crime statistics. Our annual report is available at www.rcc.mass.edu/clery.
Roxbury Community College is an urban, public, 2-year College serving a diverse community including people of color, recent immigrants and nontraditional populations. The College mission is to facilitate student success in achieving educational goals through the delivery of high quality transfer and career programs. RCC strives to honor traditional commitments, and to be responsive to new challenges and insights through workforce training, ESOL and community education.