Healthcare, Regional Client Manager - Ohio Valley Region
Location: Chicago, Illinois
Internal Number: 19010770
What We'll Bring:
At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation. We are consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius.
Come be a part of our team - you'll work with great people, pioneering products and cutting-edge technology.
Protecting the health and wellness of our associates and candidates considering a career at TransUnion is our highest priority. In supporting this vision, our recruitment and new hire experience for this role is fully virtual for the time being. Candidates interviewing will get to know our team over the phone and video, and this role will operate virtually upon hire until we return to the office. Even though we're not physically together right now, our goal is to provide you a supportive candidate and new hire experience that will immerse you in our culture and set you up for success at TransUnion.
TransUnion Healthcare, a wholly owned subsidiary of global information and insights company TransUnion, is a trusted provider of Revenue Protection(r) solutions that prevent revenue leakage by helping over 1,800 hospitals and 500,000 physicians engage patients early, ensure earned revenue gets paid and optimize collection strategies. TransUnion Healthcare leverages extensive data assets, patented and peer-reviewed revenue cycle technologies and advanced analytics to uncover deep insights that help providers improve the patient financial experience, understand patient behavior patterns, reduce uncompensated care, maximize reimbursement and collectively recover over $1.0 billion annually in revenue. TransUnion Healthcare's Revenue Protection solutions represent the most comprehensive suite of Patient Access and Revenue Recovery solutions in the industry and serve a wide range of hospitals and health systems, ambulatory and physician practices, government, healthcare payers, and healthcare partners and resellers.
Reporting to the Regional Market Leader - Sales, the Regional Client Manager is responsible for supporting the regional go-to-market team in improving overall client satisfaction while supporting the identification of revenue growth targets. As a member of a regional team, the Regional Client Manager must assist in the development of monthly, quarterly and annual strategic plans to ensure revenue retention, increase in client Net Promoter Scores (NPS) and client reference-ability. The Regional Client Manager will be unwavering in their quest to ensure our current clients see TransUnion as an organization of trusted and respected advisors. Effectively documenting client communications, supporting the capture of NPS surveys and validating client references will be key responsibilities. Coordinating with support resources in a matrixed environment will be a key to success in this role. Success in the role will be measured by the achievement of revenue retention, cross sell of solution into account base, increases in NPS scores and documented/validated client references.
Preferred location: Tennessee, Kentucky, Michigan or Ohio
What You'll Bring:
5+ years in healthcare account management and/or sales
Demonstrated experience in building long standing, trusted relationships with key healthcare stakeholders
Expertise in healthcare revenue cycle, including healthcare insurance eligibility, payer connectivity and general billing requirements. Ability to quickly become a leading expert on TU Healthcare solutions.
Demonstrated ability to work directly with clients and convey expertise and confidence
Bachelor's degree in business related field preferred
Position requires up to 75% travel (TransUnion associates are not traveling during the COVID-19 pandemic. Travel requirements will be reassessed regularly by our Executive team).
We'd Love to See:
Strong verbal and written communication skills
An ability to collaborate and work efficiently in a matrixed organization
Strong quantitative and problem solving skills
Strong organizational skills to manage multiple initiatives and prioritize appropriately
Impact You'll Make:
During the COVID-19 pandemic, TransUnion has several safety protocols in place to protect associates, customers, and visitors. You may be required to be fully vaccinated against COVID-19 as a condition of employment and/or to participate in certain work-related activities. Exemption is available to qualified candidates as a reasonable accommodation.
Ensure a comprehensive understanding of the regional installed base including what solutions clients have in place from TransUnion and other competitive solutions
Coordinate with Regional Market Leaders to build strategic plans for achieving revenue retention within the regional installed base
Serve as the single point of contact for existing clients to ensure solutions are understood, implemented correctly and improved performance is being measured and achieved
Coordinate with healthcare support functions to remedy any client related issues associated with solution performance, training, billing, legal, etc.
Lead the completion and capture of quarterly NPS surveys by existing clients; review results and address concerns to increase overall NPS scores in the future
Capture all client communications and market insights in the CRM application; ensure other healthcare stakeholders are kept abreast of any areas of concern or opportunities for growth
Build long standing, trusted relationships with existing clients focused on expanding relationships beyond key contacts to other areas of the client organization
Work with clients to identify willingness to serve as a reference for TransUnion Healthcare; validate continued support to serve as a reference on a quarterly basis; document client validation in CRM
Support Regional Market Leaders in the identification of revenue growth opportunities based on discussions with existing clients and a thorough understanding of their business needs and objectives
Ensure a deep knowledge of TransUnion's Healthcare solutions and serve as the subject matter expert for clients; involve other sales support and subject matter experts as needed
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law.
TransUnion is a global information and insights company that makes trust possible between businesses and consumers, by ensuring that each consumer is reliably and safely represented in the marketplace.
We do this by having an accurate and comprehensive picture of each person.
This picture is grounded in our legacy as a credit reporting agency which enables us to tap into both credit and public record data; our data fusion methodology that helps us link, match and tap into the awesome combined power of that data; and our knowledgeable and passionate team, who stewards the information with expertise, and in accordance with local legislation around the world.
Because of our work, organizations can better understand consumers in order to make more informed decisions, and earn their trust through great, personalized experiences, and the proactive extension of the right opportunities, tools and offers. In turn, consumers can be confident that their data identities will result in the opportunities they deserve.
We make trust possible, so businesses and consumers can transact with confidence and achieve great things. We call this Information for Good®—it’s our purpose, and what drives us every day.