This Community Responder Lead – Neighborhood Resource position will reside in the City Manager’s Office and report directly to the Community Responders Supervisor. This position serves on a team of citywide community responders and works primarily in partnership with the Kirkland Police Department Neighborhood Resources Unit.
Community Responders use evidence-based practice that promotes well-being through assessment, diagnosis, treatment, and prevention. Community Responders incorporate knowledge of human behavior, sociology, psychiatry, psychology, and many other social science disciplines using advocacy, compassion and de-escalation and crisis intervention skills to support those with unmet needs in a culturally responsive manner. They work as a team, and collaborate with other local, regional, state and federal programs to identify gaps in existing resources for community members. The primary focus of work is crisis intervention, resource referral, and follow-up; this work is conducted in community settings such as health care organizations, businesses, homes, public spaces and at social service agencies.
Work is characterized by lead-level responsibilities in planning, scheduling, organizing, and coordinating assigned staff. The position maintains a high level of responsibility, confidentiality, and the ability to work with a diverse team, community members, and elected officials. Duties and responsibilities include, but are not limited to, documenting, maintaining, and implementing policies and procedures; training staff; providing work direction to employees; identifying gaps in service delivery; and performing administrative duties as assigned. In addition to the Community Responder Lead responsibilities, the incumbent also maintains a full Community Responder workload.
The position serves on a City-wide team of community responders and works primarily in partnership with the Kirkland Police Department’s neighborhood resource unit. This unit embraces community policing, an approach to policing that brings police and community members together to prevent crime and solve neighborhood problems. Within the Neighborhood Resource unit, the Community Responder Lead will support overall program objectives, including but not limited to:
Serve as the liaison to the Court and Corrections departments, with a special emphasis on collaborating with theCommunity Court
Serve as City of Kirkland expert point of contact for RCW 74.34: Abuse of Vulnerable Adults:
Follow-up with Department personnel who encounter and refer vulnerable adults in need of assistance with personal care, psychological and physical safety, legal, mental and/or physical health
Work closely with Law Enforcement, Adult Protective Services, Court Services, Guardians, fiduciary/payee and other financial agencies to advocate for the rights of vulnerable adults Participate in the development of the Neighborhood Resource program’s performance metrics, tracking, and referrals.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Assist the Community Responder Supervisor (“Supervisor”) with coordinating shifts, and with recruitment and retention efforts
Serve as Acting Supervisor when Supervisor delegates authority
Assist the Supervisor in the development and improvement of non-emergency services for special needs populations (such as unsheltered individuals and families, individuals living with a disability, older adults, or historically underserved populations)
Coordinate training in areas of crisis intervention, conflict resolution, and any other identified knowledge gap for community member stakeholders, businesses, schools, employees, residents, and community members
Assess need, develop, track and/or deliver training, or coordinate external training opportunities for community members
Respond to 911 and non-emergency calls for service in the community, both within a team or independently:Conduct ongoing biopsychosocial assessments of community members
Provide appropriate referrals and resources to community members (e.g., caregiver respite programs, paratransit applications, DSHS applications, SSDI, Veteran’s Benefits)
Follow-up with community members periodically to ensure a warm hand-off to the appropriate resource(s) or services
Thoroughly document all encounters in accordance with policy and professional standards
Periodically re-evaluate efficacy of the resource(s) or services, and determine need for additional or alternate services
Provide appropriate level of support to community members during particularly vulnerable transitional times, such as post-hospitalization discharge to home or to alternate levels of care
PERIPHERAL DUTIES AND RESPONSIBILITIES:
Promote public health and wellness by coordinating and participating in community-wide events, health fairs, volunteer fairs, and activities
Participate in the development of the Community Responder Program’s performance metrics, tracking, and referrals
Provide or coordinate training for Fire, Police and City Staff on social services or program updates and advancements
Represent the Community Responder Program on regional related work groups or committees when requested
Performs other related duties as required or assigned.
KNOWLEDGE SKILLS AND ABILITIES:
Principles of behavior and motivation
Community health, housing, financial, and behavioral health resources and criteria for providing services
Local, state, and federal social service programs and eligibility criteria, including Veteran-specific programs, Medicare and Medicaid
Microsoft Office Suite (including Word, Excel, Outlook) or similar programs
Professional writing and communication
Adjust quickly to changing priorities in physically demanding, stressful, and environmentally diverse conditions
Understand and support equity and inclusion in policies and practices; work effectively with people from diverse backgrounds, perspectives, and lived experiences; inspires and encourages fair treatment.
Commit to working with the team to analyze outcomes and challenges
Work effectively as a member in formal and informal teams
Understand the interests and concerns of others and able and willing to share and receive information.
Meet the expectations and requirements of internal and external stakeholders; obtain first-hand information and use it for improvements in services; act with consumers in mind; establish and maintain effective relationships and gain trust and respect
Value Diversity, Equity, Inclusion, and Belonging: Understand and support equity and inclusion in policies and practices; work effectively with people from diverse backgrounds, perspectives and lived experiences; inspire and encourage fair treatment
Dedicate to Continuous Quality Improvement: Commit to work with teams to improve the quality of life for community members
Establish and maintain productive professional relationships with City of Kirkland staff and other community partners
MINIMUM EDUCATION AND EXPERIENCE REQUIRED:
Education: Master's degree or further advanced degree in social work, sociology, psychology, counseling or related field from an accredited college or university; and
Experience: Two years of direct experience working with persons with mental illness and/or experiencing an emotional crisis to include professional experience assessing physical, mental, social and economic needs of diverse populations (such experience must have been gained under the supervision of a mental health professional during post graduate work)
LICENSES AND OTHER REQUIREMENTS:
MUST meet WAC 246-809-010(2) licensure requirements as “Independent social work, mental health counseling, or marriage and family therapy" in good standing at time of application
Valid Washington State Driver’s License, or the ability to obtain within 30 days of hire
Must be able to pass a national criminal background check and the City’s driving record standard check
Willingness to serve as practicum/field work supervisor, and/or provide post-graduate supervision hours when needed
Prefer American Safety Health Institute (ASHI) Healthcare provider CPR/AED/first aid certification, or the ability to obtain within 90 days of hire
Ability to conduct suicide/homicide risk assessments and safety planning, or the ability to obtain training within 90 days of hire
Crisis intervention experience is desirable
Ability to gather and interpret court and law enforcement records is desirable
Experience leading a debrief following a critical event is desirable
Prefer two or more years of demonstrated experience working with housing and/or homeless issues
Paid experience working with Limited English Proficiency individuals and communities is desirable
MACHINES, TOOLS, AND EQUIPMENT USED:
Physical capability to effectively use and operate various items of office related equipment, such as, but not limited to, a personal computer, tablet computer, calculator, copier, scanner and fax machine
Must be able to safely operate a city vehicle
Must be physically capable of lifting, walking, moving, carrying, climbing, bending, kneeling, crawling, reaching, handling, sitting, standing, pushing, and pulling
Navigate rugged terrains and unsanitary public places, homes, and shelters
Ability to carry, don, and doff personal and safety equipment during community response, including N95 mask and eye protection
Work involves outreach to individuals who may be unsheltered, living on the streets, in shelters, or located in suburban campsites and homeless campsites
The incumbent may be exposed to repeated emotionally disturbing situations, high-stress dynamic situations, hostile and/or aggressive behaviors, which could present a personal risk of harm
Work may require visits to jails and out-of-town locations, emergency rooms, and other medical facilities
Exposure to bloodborne pathogens or other potentially infectious material (OPIM)
Work hours include various shifts to provide 24/7 coverage for community service calls and emergencies
Plesae submit a resume, cover letter and completed application to the following link:
A first review of applicants will occur on October 15, 2021.
This position includes a health insurance benefit package with 100% City-paid premiums (medical/dental/vision for employee and dependents). and participation in the Washington State DRS Public Employees Retirement Systems (PERS). Other employment benefits include: , 401b Municipal Employee Benefits Trust (MEBT) with up to 6% City matching contribution, voluntary 457 Deferred Compensation plan, Health Reimbursement Account (HRA)/VEBA with City contribution up to $2,400/year, voluntary Flexible Spending Account for Healthcare and Childcare, City paid Employee Assistance Plan (EAP), City paid 2x annual salary life insurance, City paid Long-Term Disability (LTD) Insurance, ORCA Card, on-site work out facility, free employee parking, on-site bicycle storage, paid vacation (starts with 13 days), 12 days of paid sick leave accruals, and 12 paid holidays.
Kirkland is a vibrant, lakeside oasis that buzzes with Northwest spirit, welcomes with relaxed charm and showcases water views at every turn. Just east of Seattle, the delightful downtown core offers a pedestrian-friendly mix of boutiques, locally owned coffee shops, health and beauty spas and an eclectic mix of award-winning dining. An extensive network of parks connects Kirkland’s diverse and intrepid urbanites with nature and recreation. World class entertainment and galleries beckon culture lovers. Business and leisure travellers alike unwind on our shores and choose their own adventures; on foot, by bicycle or boat, or by the fire with wineglass in hand. We are a dynamic city, alive with the arts, at home with our enterprising heritage, and in love with our unique lifestyle. Come and unwind, come and experience, come and stay.