Innovation and Platforms - Certified to Use Manager
Location: Phoenix, Arizona
Internal Number: 15150201
Reports to: Certified to Use Program Lead (NOTE: tThis role will have performance feedback and development managed by Consulting leadership, though the home organization will be ITS PMO)
Are you passionate about technology and interested in joining a community of collaborative colleagues who respectfully and courageously seek to challenge the status quo? If so, read on to learn more about an exciting opportunity with Deloitte's Information Technology Services (ITS). We are curious and life-long learners focused on technology and innovation.
Work you'll do
All third-party tools, operational enablers, and technologies used as accelerators on tech enabled services projects must be reviewed to validate firm standards are applied and risks are understood and vetted. The firm Technology Operating Model (TOM) framework and process facilitates those reviews and provides a mechanism for guidance. The Consulting version of this process is known as Certified to Use (CtU). CtU is required for technologies that host client data, connect to Deloitte systems, and/or use 3rd party software. I&P is partnering with ITS to optimize, enable, and scale the CtU program. The position is new, and the CtU Manager will own execution of the end-to-end process as well program enhancements to drive efficiencies, scale, and transparency.
Position Overview: The CtU program guides practitioners and teams through technology risk reviews and advisory processes necessary for third-party or custom-developed non-monetized technologies that contain and/or process Deloitte or client data. The CtU Manager collaborates with leaders from Innovation and Platforms, Risk, Infrastructure, Architecture, Security, Offering Portfolios, and others to manage and facilitate the full program. The CtU Manger is responsible for driving their assigned technologies through the program as well as proactively and collaboratively improving the program by identifying and implementing changes to drive efficiencies.
The ideal candidate is a Manager with experience in CtS (Productization) and/or product management, strong project management and communication skills, excellent facilitation/presentation skills, attention to detail, process improvement, and a passion for building strong relationships. Strengths in managing competing priorities, intuitively knowing the appropriate level of detail for the audience, proactiveness, and an optimistic approach will help the person excel in this role.
This role will give the candidate a unique opportunity to work with a wide array of Deloitte leadership to solve exciting business challenges.
Collaborate with the practice to prioritize and intake technologies
Interface with the OP asset leader teams and the practice to align on technology usage, monetization path (if relevant), and confirm priority and readiness
Collaborate with technology teams to ensure they understand inputs, activities, outputs, and roles and responsibilities of the program and that they prepared to successfully enter and go through the CtU program
Review and drive evaluation of required program inputs for quality and completeness in order to confirm readiness and next steps
Guide technology teams through program
Drive and facilitate technology teams through to completion of the CtU program by liaising between cyber, infrastructure, architecture, and (as needed) other specialized areas of expertise across the firm
Provide CtU guidance, connect dots, and anticipate and lead the resolution of roadblocks/issues
Execute project management activities including identifying, solving, and escalating issues as well as status reporting
Ensure a consistent, predicable, and transparent experience for practitioners and technology teams
Become go-to CtU SME that supports education of the program
Demonstrate ownership and accountability of assets throughout the end to end CtU process, understand the process, understand asset specific details, and proactively think ahead to anticipate and resolve issues
Enable program improvements and transparency
Evaluate and provide feedback on the existing CtU process and workflows
Identify and recommend program enhancement opportunities to drive efficiencies, scalability, and transparency
Build consensus among cross-functional teams and collaborate with stakeholders to implement program improvement initiatives
Support development of improved program materials
Support a culture of asking questions, respect, seeking ways to improve the program, positive energy, prioritization, and collaboration
Information Technology Services (ITS) helps power Deloitte's success. ITS drives Deloitte, which serves many of the world's largest, most respected organizations. We develop and deploy cutting-edge internal and go-to-market solutions that help Deloitte operate effectively and lead in the market. Our reputation is built on a tradition of delivering with excellence.
The ~2,500 professionals in ITS deliver services including:
Security, risk & compliance
Program Management Office
The Program Management Office (PMO) delivers business value and exceptional outcomes to run the business of Deloitte through:
Strategic program/project leadership - Working across delivery teams, vendors, stakeholders, and customers, applying industry expertise along with technical/business knowledge and skills to deliver superior projects, programs and services.
Metrics, Analysis and Tools - Focusing on ITS projects and programs with significant complexity, risk, and business/practitioner impacts, ensuring our service delivery aligns with the greatest needs.
Portfolio Strategy and Operations - We serve as trusted advisors, providing portfolio analysis/insight, governance and recommendations. We work alongside each account team to drive effective execution and ensure business goals are achieved.
5-7 years of project management, product management, or equivalent experience
Excellent executive presence, meeting facilitation, problem-solving, and business judgment skills
Ability to drive tactical discussion and clear action-oriented outcomes across diverse technical and business groups quickly and with accuracy
History of project management experience across multiple dispersed groups including communicating status, documenting findings and next steps, and driving action items to completion
Ability to absorb and recollect a large amount of detail and provide audience-specific context to drive efficient outcome focused meetings
Experience working on remote teams to achieve defined goals, including the ability to manage competing priorities across a matrixed group of stakeholders
2-3 years process improvement and change management experience
Excellent core Microsoft Office tools (i.e. PPT, EXL, Word)
Limited immigration sponsorship may be available
Experience in Certified to Sell/Productization or product/asset management
Knowledge of multiple functional areas such as project management, product management, software development, and customer support
Demonstrates knowledge in technology-enabled business models/ constructs, and both the management consulting and technology industries
User experience with technology tools that enable automation, process ticketing, workflow management, and reporting (e.g. ServiceNow)
Current Deloitte professional, familiar with the firm's general structure and policies; able to navigate the firm and access resources to resolve issues
At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits.Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Deloitte is led by a purpose: to make an impact that matters. This purpose... defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you’re applying to.