Our Customer & Marketing Offering Portfolio integrates the differentiated customer and marketing businesses that support the mission-critical goals of federal, state and local government agencies, and higher education institutions. By joining our team, you will play a vital role in making an impact for our clients and the people they serve through our growth strategy, enhanced user experiences, and engagement through the entire lifecycle of customers' interactions with the public sector.
Deloitte's Government and Public Services (GPS) practice - our people, ideas, technology and outcomes-is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of over 15,000+ professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.
The GPS Digital Customer offering helps public sector and higher education clients transform their businesses and customer interactions through innovative digital experiences. We work with our clients to create, design and deploy digital products that increase adoption and drive measurable results.
Work you'll do As a Specialist Leader at Deloitte, you will:
â¢ Client Management: Manage day to day interactions with executive clients and sponsors
â¢ Delivery: Manage and deliver components of client engagements that identify, design, and implement technology and creative business solutions for large companies. Responsibilities include, among others, managing teams in the identification of business requirements, functional design, process design (including scenario design, flow mapping), prototyping, testing, training, defining support procedures.
â¢ Business Development: Develop and maintain contact with top decision makers at key clients; organize and lead pursuit teams; participate and lead aspects of the proposal development process; contribute to the development of proposal pricing strategies
â¢ People Development: Perform role of counselor and coach; provide input and guidance into the staffing process; actively participate in staff recruitment and retention activities; provide leadership and support for delivery teams and staff in local offices
â¢ Ten+ years of consulting and / or CRM implementation experience
â¢ Full life-cycle Dynamics implementations experience
â¢ Experience managing at least four large-scale full-life cycle implementations of CRM solutions
â¢ Experience carrying a business development quota and leading business development pursuits end-to-end
Ability to travel (While travel is a requirement of the role, due to COVID-19, non-essential travel has been suspended until further notice)
Experience with multiple full life cycle implementations of Microsoft Dynamics CRM
Building positive client and peer relationships by developing an understanding of customer's business and project scope
Experience in the end-to-end project delivery cycle and managing customer expectations
Strong oral and written communication skills, including presentation skills (MS Visio, MS PowerPoint) to technical and non-technical audiences
Strong problem solving and troubleshooting skills with the ability to exercise mature judgment
Strong commitment to professional client service excellence required;
A Bachelor's Degree and/or advanced certifications in Microsoft Dynamics CRM
Technical expertise in Microsoft Dynamics CRM development and integration
Familiarity with Azure or other leading cloud platforms, such as AWS or Google
Familiarity with other leading CRM applications, such as Salesforce, Oracle, SAP, or ServiceNow
Strong understanding of multiple SDLC methodologies (Agile, SCRUM, RUP, other)
Expertise in solution selling techniques such as identifying the client pain points, defining a solution, and contributing to a project proposal.
At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits.Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Deloitte is led by a purpose: to make an impact that matters. This purpose... defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you’re applying to.