The Community Responder Supervisor will reside in the City Manager’s Office and report directly to the Deputy City Manager of Operations. The Community Responder Supervisor oversees the management and operations of a team of citywide community responders with the support of the Community Responder Lead - Neighborhood Resource.
Community Responders use evidence-based practice that promotes well-being through assessment, diagnosis, treatment, and prevention. Community Responders incorporate knowledge of human behavior, sociology, psychiatry, psychology, and many other social science disciplines using advocacy, compassion and de-escalation and crisis intervention skills to support those with unmet needs in a culturally responsive manner. They work as a team, and collaborate with other local, regional, state and federal programs to identify gaps in existing resources for community members. The primary focus of work is crisis intervention, resource referral, and follow-up; this work is conducted in community settings such as health care organizations, businesses, homes, public spaces and at social service agencies.
The Community Responder Supervisor oversees the Community Responder program and personnel. In this supervisory position, the supervisor will develop and oversee all aspects of the program. The supervisor retains all decision-making authority regarding personnel (staffing, recruitment, scheduling, performance evaluations), analyzes, organizes, and reports data and program outcomes, collaborates with multiple departments and agencies across the city and region, and serves as the public face of the program (67%). The supervisor serves as the City’s main point of contact for any regional or state-based approach to crisis work. The supervisor also responds to calls in the community (33%).
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Directly supervises assigned staff, contractors, volunteers and interns, who may work independently on rotating shift schedules in the field.
Plans, organizes, develops and maintains the City’s Community Responder program, to include:
Serving as the spokesperson between the program and internal stakeholders such as senior executive staff, county councilmembers and central staff, local municipal elected officials, and any other internal stakeholders.
Representing the Community Responder program to external stakeholders on behalf of the City: presents data, outcomes, gathers community member ideas and feedback at public forums, city meetings, briefings, conferences and as requested by City officials.
Coordinating all aspects of policy and planning to include drafting new policies and procedures for the program.
Mining, analyzing and organizing data to support and inform strategic decision-making practices, and translates initiatives into meaningful metrics.
Operationally creating and leading an external stakeholder group to assess needs of “individual high-utilizers of 911.”
Tracking, maintaining and reporting data, outcomes, service-delivery improvements, training requirements and SOPs
Responds to calls for service in the community, either independently or with a team (.33 FTE)
PERIPHERAL DUTIES AND RESPONSIBILITIES:
Performs other related duties as required or assigned.
KNOWLEDGE, SKILLS AND ABILITIES:
Principles of behavior and motivation
Community health, housing, financial, and behavioral health resources and criteria for providing services
Local, state, and federal social service programs and eligibility criteria, including Veteran-specific programs, Medicare and Medicaid
Microsoft Office Suite (including Word, Excel, Outlook) or similar programs
Business letter writing, email communications, and report preparation.
Professional writing and communication
Excellent writing skills and the ability to develop reports for public presentation.
Excellent communication skills including the ability to make presentations to large and small groups.
Excellent data analytic and management skills
Work collaboratively with multiple stakeholders, including elected officials, non-profit partners, and multi-jurisdictional staff to implement programmatic solutions
Adjust quickly to changing priorities in physically demanding, stressful, and environmentally diverse conditions.
Lead a team that is simultaneously working on multiple policy and planning projects
Understand and support equity and inclusion in policies and practices; work effectively with people from diverse backgrounds, perspectives, and lived experiences; inspires and encourages fair treatment.
Commit to working with the team to analyze outcomes and challenges.
Work effectively as a member in formal and informal teams.
Understand the interests and concerns of others and able and willing to share and receive information.
Meet the expectations and requirements of internal and external stakeholders; obtain first-hand information and use it for improvements in services; act with consumers in mind; establish and maintain effective relationships and gain trust and respect.
Value Diversity, Equity, Inclusion, and Belonging: Understand and support equity and inclusion in policies and practices; work effectively with people from diverse backgrounds, perspectives and lived experiences; inspire and encourage fair treatment.
Dedicate to Continuous Quality Improvement: Commit to work with teams to improve the quality of life for community members.
Establish and maintain productive professional relationships with City of Kirkland staff and other community partners.
MINIMUM EDUCATION AND EXPERIENCE REQUIRED:
Education: Master's degree or further advanced degree in social work, sociology, psychology, counseling or related field from an accredited college or university; and
Experience: Two years of direct experience working with persons with mental illness and/or experiencing an emotional crisis to include professional experience assessing physical, mental, social and economic needs of diverse populations (such experience must have been gained under the supervision of a mental health professional during post graduate work); and one year of program management experience, including proven track record of managing, analyzing and reporting large data sets.
Or: In lieu of the above requirements, candidates may substitute one year of program management experience with a doctorate degree in a relevant field.
LICENSES AND OTHER REQUIREMENTS:
MUST meet WAC 246-809-010(2) licensure requirements as “Independent social work, mental health counseling, or marriage and family therapy" in good standing at time of application
Valid Washington State Driver’s License, or the ability to obtain within 30 days of hire
Ability to pass the City’s driving record standard check
Must be able to pass a national criminal background check
Crisis intervention experience is highly desirable
Willingness to serve as practicum/field work supervisor, and/or provide post-graduate supervision hours when needed
Ability to gather and interpret court and law enforcement records is desirable
Experience leading a debrief following a critical event is highly desirable
Prefer two or more years of demonstrated experience working with housing and/or homeless issues
Paid experience working with Limited English Proficiency individuals and communities is desirable
Prefer American Safety Health Institute (ASHI) Healthcare provider CPR/AED/first aid certification, or the ability to obtain within 90 days of hire
Ability to conduct suicide/homicide risk assessments and safety planning, or the ability to obtain training within 90 days of hire
MACHINES, TOOLS, AND EQUIPMENT USED:
Physical capability to effectively use and operate various items of office related equipment, such as, but not limited to, a personal computer, tablet computer, calculator, copier, scanner and fax machine.
Must be able to safely operate a city vehicle.
Must be physically capable of lifting, walking, moving, carrying, climbing, bending, kneeling, crawling, reaching, handling, sitting, standing, pushing, and pulling
Navigate rugged terrains and unsanitary public places, homes, and shelters
Ability to carry, don, and doff personal and safety equipment during community response, including N95 mask and eye protection
Work involves outreach to individuals who may be unsheltered, living on the streets, in shelters, or located in suburban campsites and homeless campsites
The incumbent may be exposed to repeated emotionally disturbing situations, high-stress dynamic situations, hostile and/or aggressive behaviors, which could present a personal risk of harm
Work may require visits to jails and out-of-town locations, emergency rooms, and other medical facilities
Exposure to bloodborne pathogens or other potentially infectious material (OPIM)
Work hours include various shifts to provide 24/7 coverage for community service calls and emergencies
Plesae submit a resume, cover letter and completed application to the following link:
A first review of applicants will occur on October 15, 2021.
This position includes a health insurance benefit package with 100% City-paid premiums (medical/dental/vision for employee and dependents). and participation in the Washington State DRS Public Employees Retirement Systems (PERS). Other employment benefits include: , 401b Municipal Employee Benefits Trust (MEBT) with up to 6% City matching contribution, voluntary 457 Deferred Compensation plan, Health Reimbursement Account (HRA)/VEBA with City contribution up to $2,400/year, voluntary Flexible Spending Account for Healthcare and Childcare, City paid Employee Assistance Plan (EAP), City paid 2x annual salary life insurance, City paid Long-Term Disability (LTD) Insurance, ORCA Card, on-site work out facility, free employee parking, on-site bicycle storage, paid vacation (starts with 13 days), 12 days of paid sick leave accruals, and 12 paid holidays.
Kirkland is a vibrant, lakeside oasis that buzzes with Northwest spirit, welcomes with relaxed charm and showcases water views at every turn. Just east of Seattle, the delightful downtown core offers a pedestrian-friendly mix of boutiques, locally owned coffee shops, health and beauty spas and an eclectic mix of award-winning dining. An extensive network of parks connects Kirkland’s diverse and intrepid urbanites with nature and recreation. World class entertainment and galleries beckon culture lovers. Business and leisure travellers alike unwind on our shores and choose their own adventures; on foot, by bicycle or boat, or by the fire with wineglass in hand. We are a dynamic city, alive with the arts, at home with our enterprising heritage, and in love with our unique lifestyle. Come and unwind, come and experience, come and stay.