Program Manager - AR Recovery Outsourcing Services
Location: Austin, Texas
Internal Number: 19010664
What We'll Bring:
At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation. We are consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius.
Come be a part of our team - you'll work with great people, pioneering products and cutting-edge technology.
What You'll Bring:
2 to 3 years plus of experience with healthcare revenue cycle solutions, including domain knowledge of commercial, Medicare and Medicaid insurance and reimbursement processes, as well as hospital AR recovery processes and deep knowledge of 837/835 files, ATB files and claims processing.
Proven track record of on-time and on-budget delivery experience within a matrix organization.
Prior consulting and engagement management experience in the healthcare revenue cycle field.
Proven strong written and verbal communication skills and ability to communicate articulately and interact with a wide range of personalities, while building and preserving trust.
Strong customer service skills, including ability to seamlessly navigate objections and differences of view using active listening, influence skills, and ability to use and present data effectively to build support.
Strong leadership presence, self-initiative, tenacity, responsiveness and personal accountability
Must enjoy working in a dynamic, fast-paced environment with a strong ability to learn quickly. Ability to remain flexible and responsive when faced with many urgent requests.
Technical aptitude and willingness to get into details (understanding and configuring reports, EDI, data files, complex configuration rules and settings).
Proficiency in Microsoft Project, Excel, Word and PowerPoint
Impact You'll Make:
This role will oversee and manage multiple concurrent engagements of high complexity within the AR recovery services business of Transunion Healthcare. This person will manage the lifecycle of engagements from contract to post-live optimization. The role requires strong project and client management, analytical skills and AR consulting skills to onboard clients within our AR outsourcing services operations. This role will require strong working knowledge of hospital AR processes and data sets, with ability to work in a dynamic fast paced environment that requires application of domains expertise, judgement and sound decision making. Manage day-to-day direction of activities and resources related to the onboarding process and overall client engagement to achieve target schedules and business and customer objectives.
Develop and maintain detail project plans using Microsoft Project, or other tools.
Prepare and provide updates to executive steering committees on implementation status, covering technical, data and service operational components of the onboarding engagement.
Manage and lead multiple complex client project engagements, including SOW preparation, change control, issues lists management and reviews, risk and contingency management, documenting meeting minutes and issues, negotiating conflicts and scope. Lead internal and external teams, ensuring timely completion of deliverables and task. Serve as gatekeeper of quality through inspection.
Own and manage team resources toward resolution of client side escalations.
Responsible to deliver product/service/solution within constraints (schedule, scope and budget). Reconcile customer requirements relative to contract or best practice business standards, including data specifications and solution configurations.
Apply product, customer and applicable revenue cycle domain knowledge to help guide and direct project execution and overcome challenges.
Work closely with sales, operational teams, and solution advisors/consultant teams assigned to the projects and enlisting their expertise and roles consistent with delivery methodologies.
Exercise independent, sound judgment and decision making.
Evaluate and lead process improvements related to implementation methodology and operational processes.
Diligently manage financial forecasts of assigned projects
Conduct project reviews, audits and lessons learned sessions, as needed.
Execute some project tasks if and as needed, such as customer facility setups, internal system testing prior to client turnover, and review inputs and deliverables to ensure quality requirements are met.
Coordinate with the TransUnion Information Technology department to schedule technical tasks, providing technical information and inputs.
Lead training sessions, if and as required.
Performs other related duties as assigned.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law.
TransUnion is a global information and insights company that makes trust possible between businesses and consumers, by ensuring that each consumer is reliably and safely represented in the marketplace.
We do this by having an accurate and comprehensive picture of each person.
This picture is grounded in our legacy as a credit reporting agency which enables us to tap into both credit and public record data; our data fusion methodology that helps us link, match and tap into the awesome combined power of that data; and our knowledgeable and passionate team, who stewards the information with expertise, and in accordance with local legislation around the world.
Because of our work, organizations can better understand consumers in order to make more informed decisions, and earn their trust through great, personalized experiences, and the proactive extension of the right opportunities, tools and offers. In turn, consumers can be confident that their data identities will result in the opportunities they deserve.
We make trust possible, so businesses and consumers can transact with confidence and achieve great things. We call this Information for Good®—it’s our purpose, and what drives us every day.