GENERAL STATEMENT OF DUTIES: Provide administrative support for the StepUP Program Director and Counselors. Create and maintain systems to monitor student entry into and exit from the program, collect data and generate reports for presentations and annual reports. Assist in the admission process and work as a liaison between the StepUP office and Augsburg admission staff ensuring a student's smooth entry into the StepUP Program. Provide reception and general office support for the office; hire, train, and supervise student workers under the guidance of the Program Director. Maintain confidentiality and professional boundaries at all times.
Provide administrative support for StepUP Program Director and counselors including managing correspondence, meetings, and appointments.
Staff the front desk of the StepUP office with excellent customer service, where tasks include welcoming guests, monitoring incoming calls, and answering questions for staff and guests as needed.
Maintain informative materials for distribution to the community and prospective students and be able to provide general information to inquiries about Augsburg and the StepUP program.
Assist in the admissions process by responding to interested students and families by scheduling interviews with the counseling staff. Follow-up with Residence Life as needed.
Provide administrative support for the StepUP Advisory Board, such as taking and distributing meeting minutes, scheduling meetings, and other tasks as needed.
Collect, organize, and accurately update ongoing student descriptive and demographic information as well as StepUP Program outcome data using various databases (File Maker Pro, Agresso,).
Hire, train and supervise student workers.
Assist in updating and maintaining program website (WordPress).
Support social media platforms (Twitter and Facebook) by regularly posting and sharing program updates and news.
Maintain up-to-date phone lists and calendars.
ADDITIONAL EXAMPLES OF WORK PERFORMED:
Serve as the main contact for StepUp department, including communication with other departments regarding events and other matters as needed.
Coordinate room scheduling for regular and special StepUp meetings and events including but not limited to weekly Circle, orientation, group visits, and tours with the Events team.
Assist in distribution and collection of online surveys.
Collaborate with Marketing and Communication team on the creation and distribution of brochures, stories, publicity, and gala invitations.
All other duties as apparent or assigned by supervisor(s).
WORK ENVIRONMENT AND PHYSICAL DEMANDS:
Typical work environment is an office which includes working at a desk for long periods of time.
Occasional intense work environment at the beginning and end of semester as well as when student crises arise.
Occasional evening and weekend work responsibilities.
High School diploma or GED required.
Minimum of one (1) year of experience in an administrative role.
Bachelor's degree in Communication, Marketing or related field preferred
Proficiency in Microsoft Office suite
Experience in using WordPress preferred.
Ability to work with University students who have varying strengths and needs.
Ability to work effectively and collaboratively in a diverse work environment.
Ability to be attentive to details, be accurate, be precise.
Ability to lead/teach and mentor others.
Ability to work effectively in a team environment; and work independently with little
Ability to reason/analyze; maintain confidentiality; and demonstrate patience,
Ability to show initiative; organize workflow; manage one or more projects; and handle frequent interruptions.
Among the distinctive features of the university are its deep dedication to civic and community engagement, robust undergraduate research programs, and a strong belief in the integration of liberal arts and professional studies across all programs. The University's commitments to our urban context and the world beyond it are enhanced through the work of four signature centers: the Christensen Center for Vocation, the Center for Global Education and Experience, the Sabo Center for Democracy and Citizenship, and the Strommen Center for Meaningful Work. All faculty members are encouraged to develop significant, experiential learning opportunities in collaboration with one or more of these centers through curricular and co-curricular programming in our main campus in Minneapolis, as well as our satellite site in Rochester, MN, and academic centers in Central America and Southern Africa. Faculty members also design and offer Study-Away programs across all fifty states.
For more than a decade, Augsburg's commitment to intentional diversity has been reflected in the student body as Black, Indigenous and other students of color have to comprise more than 70% of the student body. The emerging interdisciplinary Department of Critical Race and Ethnicity Studies builds on this foundation to further diversify our academic curriculum and co-curricular programs. We do this work out of historical and contemporary obligations rooted in our ethical and intellectual commitments to prepare our diverse student body for a cosmopolitan world.
Augsburg is an equal opportunity employer and does not discriminate on the basis of gender, sexual orientation, marital status, gender identity, race, age, disability, religion, national origin, color, or any other protected class. Successful candidates will have demonstrated abilities working in an academic community committed to intentional diversity. Candidates are thus encouraged to highlight skills and experiences that demonstrate these competencies. Women and persons of color are encouraged to apply.
Applicants MUST submit the following documents:
Professional references will be requested at a later date.
Augsburg University offers more than 50 undergraduate majors and nine graduate degrees to more than 3,500 students of diverse backgrounds. The student-faculty ratio is 13:1 and is characterized by strong teaching in small classes.
The University's Mission
Augsburg University educates students to be informed citizens, thoughtful stewards, critical thinkers, and responsible leaders. The Augsburg experience is supported by an engaged community that is committed to intentional diversity in its life and work. An Augsburg education is defined by excellence in the liberal arts and professional studies, guided by the faith and values of the Lutheran church, and shaped by its urban and global settings.
Located in the heart of the Twin Cities, Augsburg’s main campus surrounds Murphy Square, the oldest park in Minneapolis. The University of Minnesota West Bank campus and the University of Minnesota Fairview Medical Center are across the street from Augsburg, with the Mississippi River and the Seven Corners theatre district just a few blocks away.
The 23-acre campus consists of a mix of historic and newer buildings that reflect the contemporary needs of the academic pr...ograms. Augsburg’s newest signature academic building, the Hagfors Center for Science, Business, and Religion, opened for classes January 8, 2018. In addition to its Minneapolis campus, Augsburg has a location in Rochester, Minnesota, and maintains international sites and staff in Mexico, Nicaragua, and Namibia.