Assistant Director of Enrollment and Onboarding Management
SUNY Downstate Health Sciences University
Internal Number: 494953
Are you looking to take your career to new heights with a leader in healthcare? SUNY Downstate Health Sciences University is one of the nation's leading metropolitan medical centers. As the only academic medical center in Brooklyn, we serve a large population that is among the most diverse in the world. We are also highly-ranked by Castle Connolly Medical, a healthcare rating company for consumers, among the top 5 leading U.S. medical schools for training doctors.
The School of Public Health at SUNY Downstate Health Sciences University is seeking a full-time Assistant Director of Enrollment and Onboarding Management/Senior Staff Assistant.
The Assistant Director of Enrollment and Onboarding Management provides effective oversight of the enrollment and onboarding process at the School of Public Health (SPH) to ensure incoming students have a smooth experience and receive satisfactory customer service. The main responsibilities of this position include designing, developing, implementing, and evaluating all applicable enrollment and onboarding processes and procedures. The incumbent will be serving as the principal liaison between the SPH and students, providing support for both students and program and course directors, and monitoring and troubleshooting the central database.
The Assistant Director works closely with the Assistant Dean for Student Engagement and Success as well as the Senior Executive Director of Recruitment, Enrollment and Student Experience on recruitment, admissions, student services, advisement, student communications for all School of Public Health academic programs. Taking a strategic and student-centered approach, the Assistant Director fosters cross-training and a supportive and collaborative team environment, which supports student success and retention.
Overall job tasks include, but are not limited to:
Works closely with the SPH Recruitment team to oversee enrollment numbers.
Emails and calls newly enrolled students to welcome them and initiate the onboarding process.
Serves as a central resource for students seeking information and assistance regarding admissions, payment and deposit, registration, and all student services.
Identifies and finds resolutions for student issues/barriers; communicates and collaborates with members of the campus community to support specific needs for each student.
Designs, plans, and conducts student activities with the Recruitment team.
Evaluates enrollment process and develops ideas for improvement.
Directs all activities that are related to the onboarding of new students from acceptance through the first semester to ensure any issues arise in the process are resolved in a timely manner. The onboarding activities include but are not limited to:
Plans and coordinates new student orientations
Communicates with students about registration and other enrollment deadlines
Coordinates with Admissions and Registrar to ensure students satisfy all requirements before the semester starts
Generates and manages PIN for student course sign-up
Assists new students to complete health clearance and any necessary procedures and paperwork required by SUNY Downstate
Coordinates with Downstate IT department to set up new student email accounts and arrange training for students to learn how to use Blackboard and any necessary student-oriented Downstate systems
Arranges for new students to obtain Downstate identification card
Assists students to complete all required training in a timely manner
Student Success and Retention
Continuously tracks and monitors systems for student affairs activities.
Tracks student completion of courses each semester by course number and instructor.
Works with the Student, Evaluation, Promotion, and Honors (SEPH) Committee to check on student performance on a regular basis.
Reminds faculty to enter final grades at the end of each semester.
Designs, maintains, and evaluates central monitoring database for student activities and outcomes.
Coordinates with faculty members to develop academic calendar and compile course schedules; publishes course schedule and program/course updates on the SPH website to keep current students abreast of all changes.
Makes classroom reservations and publishes classroom assignments on the SPH website.
Develops and provides tutorials to students as needed.
Oversees SPH student wellness programs and activities.
Attends to students’ mental health and functions as a liaison to advocate for student needs and concerns to appropriate departments and personnel.
Analyzes survey data and develops need-based programs, develops web-based wellness materials and programs, and evaluates the success of activities to support student wellness.
Appropriately consults with other student advisors, committees, and Deans' office staff when potential problems have been identified.
Exit Interviews and Assessments
Performs degree audits to ensure student transcripts fulfill all requirements.
Prepares exit paperwork, and conducts and documents exit interviews for graduating students.
Identifies, confirms, and maintains a current list of graduates.
Organizes commencement and convocation activities.
Assists with development, dissemination, and collection of student surveys and assessments; maintains documentation for reporting purposes.
Bachelor’s Degree from an accredited college or university.
Working knowledge of enrollment processes in higher education and their implications.
Ability to adapt quickly to changing priorities in a fast-paced environment.
Knowledge of principles and practices of training, assessment, and administration.
Effective interpersonal communication, presentation, and organizational skills.
Proficiency in technology to enhance record retention/access and direct student services.
Demonstrated ability to work effectively with diverse student and staff populations.
Master’s Degree in public health preferred.
Familiarity with SUNY Downstate student onboarding process preferred.
Monday to Friday; 9:00am to 5:00pm
Commensurate with experience and qualifications
COVID-19 Vaccination Requirement:
An approved COVID-19 vaccination.
Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor’s Office of Employee Relations at (518) 474-6988 or via email at [email protected].
Equal Employment Opportunity Statement:
SUNY Downstate Health Sciences University is an affirmative action, equal opportunity employer and does not discriminate on the basis of race, color, national origin, religion, creed, age, disability, sex, gender identity or expression, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim status, criminal conviction, and all other protected classes under federal or state laws.
Women, minorities, veterans, individuals with disabilities and members of underrepresented groups are encouraged to apply.
If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact Human Resources at 718-270-3025.
SUNY Downstate's College of Medicine, Health Related Professions, Nursing and its School of Graduate Studies offer students a broad professional education that will prepare them for practice or careers in any location and community. This education provides exceptional opportunities for those students with a commitment to promoting health in urban communities and addressing the complex challenges of investigating and preventing diseases that confront clinicians, educators, and researchers in such an environment. This special aspect of Downstate's unique mission is reflected in the students it attracts and selects, the vast majority of whom are drawn from the New York City Metropolitan area. Many of these students are members of minority and cultural groups underrepresented in the health professions, and/or come from families of first-generation immigrants or from economically disadvantaged backgrounds.