This leadership role is responsible for leading a highly effective team of professionals in the Trust Administration area of Personal Trust Services (PTS). This team is responsible for the administration, risk management and servicing of fiduciary personal trust accounts. The team collaborates with the Investment, New Business Development and Trust Operations teams along with the VP - Head of PTS to drive business outcomes, while driving knowledge and integration of PTS into company initiatives. The Director is responsible for delivering excellence in trust service, high client satisfaction and client retention and for providing specialty knowledge and expertise in all aspects of Personal trust products. This role collaborates and partners with compliance, legal, risk management, marketing and PTS leadership team to identify process improvement opportunities and works across these teams to implement.
??? Lead a team of Trust Officers responsible for providing personal trust fiduciary activities, including trust document reviews, interpretation and fulfilling duties of legal documents. ??? Lead and drive key initiatives to support and build a personal trust business that is distributed through an advisor channel in the Broker/Dealer. ??? Will serve as a member of the Trust Administrative Sub-Committee with decision making authority for acceptance of new business, terminations, discretionary distributions and other fiduciary issues as necessary. ??? Responsible for preparing reporting for the Board of Directors meetings regarding trust administration activities, including activities of the Trust Administrative Sub-Committee and the Account Review Sub-Committee. ??? Responsible for supervising and leading trust administration department processes, including coordination of and successful outcomes to internal Bank and Compliance audits and OCC regulatory audits. ??? Effectively handle client and advisor expectations and will mitigate client complaints. ??? Responsible for management reporting of administrative reviews, process improvements for relevant processes and procedures, and improving existing procedures to ensure they remain current and accurate. ??? Using a deep subject matter understanding of state laws and regulatory requirements, drive completion of tax return preparation and filing in collaboration with internal partners ??? Participate in cross organizational initiatives with senior leaders to promote PTS, e.g. integration into Financial Planning, Marketing and Retail Retirement. ??? Provide effective leadership to direct reports incorporating performance management practices through individual performance plans, periodic reviews and feedback sessions, mentor and development. ??? Assists Trust Officer team with account load as needed.
??? Bachelor's degree ??? 10+ years of relevant and applicable experience in providing fiduciary trust services and account management. ??? 7+ years leadership experience and consistent record of leading a professional team. ??? Trust taxation and fiduciary law, investment management as it relates to trusts, in-depth knowledge of many types of trusts and complex legacy and estate planning topics, trust investment management, project initiation and management experience. ??? Able to establish strong, positive business relationships and work collaboratively and cross organizationally. ??? Strong interpersonal skills.
??? Advanced degree (MBA) ??? Industry related designation (CTRA, CFP, JD)
About Our Company
With the right company, life can Be Brilliant??. At Ameriprise Financial, we're not just in the business of helping clients with their financial goals - we also help our advisors and employees reach their true potential by embracing an inclusive and collaborative culture. We celebrate the unique qualities and reward the contributions of our talented, passionate employees. The Banking and Cash Solutions team mission is to make life more rewarding by helping others achieve their goals and dreams by providing compelling product solutions and a seamless client experience. If you're motivated and want to work for a strong, ethical company that cares about you and your community, take the next step with Ameriprise Banking and Cash Solutions and we can Be Brilliant?? together.
Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, genetic information, age, sexual orientation, citizenship, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law.