Employment Counselor (Career Placement Counselor), MassHire - Northern Essex Community College
Northern Essex Community College
Location: Lawrence, Massachusetts
Internal Number: 136617
Location: Lawrence, MA Category: Professional Posted On: Fri Sep 10 2021 Job Description:
Employment Counselor (Career Placement Counselor); MCCC/MTA Unit Professional Position; 37.5 hours per week; Pay grade 3; Grant funded. This position is located at the MassHire Merrimack Valley Career Center in Lawrence.
The Employment Counselor provides re-employment services for workers who have lost their jobs due to the closing of the companies included in the Southwick Grant. These companies include Southwick LLC; Philips, North America; and 3M Touch Systems. The purpose of this position is to help these affected workers become job ready to achieve their employment goal. The employment counselor reviews and analyzes customer information through records, tests and interviews; conducts counseling interviews; describes, explains, and determines eligibility for specific programs; delivers workshops and information sessions; advises project participants on such matters as job search methods and job interview processes; maintains timely and comprehensive customer information in the Massachusetts One Stop Employment System (MOSES) database; and performs related work as required.
Reporting to the Project Manager for the Southwick Grant, the Employment Counselor will be responsible for but not limited to:
Provide information, assistance, support and guidance to customers on such matters as job search methods, job interview process and identifying solutions to real or perceived barriers to employment to enable job seekers to become job ready. Recommend specific courses of action to prepare customers for employment and/or training opportunities.
Conduct comprehensive assessment of each customer. This assessment includes review and analysis of customer information obtained through records, tests and interviews to appraise work history, transferable skills, educational background, interests, aptitudes, abilities, and personal characteristics, consideration of labor market information, and determination of marketability.
In collaboration with the job seeker customer and based on results of comprehensive assessment, develop a career action plan that outlines services, including, but not limited to, education and training, that will lead to achievement of the job seeker's employment goal.
Participate in a team approach to determine the customer's suitability for program participation. When appropriate, determine eligibility for job seeker customers to enroll in these programs. Verify all documents/records to ensure appropriate and thorough documentation and recordkeeping for monitoring and compliance with the DOL regulation and agency policies and procedures.
Oversee a complex and extensive case load which involves maintaining ongoing customer contact (minimum of 30 days) to determine progress of job search and/or training until the customer has found employment. Conduct counseling interviews with jobseekers to provide guidance, suggest approaches and assist them in achieving occupational, educational or vocational goals in accordance with federal and state law and regulations and agency guidelines.
Conduct group sessions and services, as needed.
Maintain and document all services and notes in the Massachusetts One Stop Employment System (MOSES) database for monitoring review and compliance.
Describe, explain or answer inquiries concerning eligibility, procedures and benefits using agency guidelines to inform customers and other interested parties of agency programs and services.
Maintain liaison with public and private organizations, including WIOA partner organizations and community organizations, to promote programs and services, exchange information and develop the resources necessary to provide high quality customer services.
Compile occupational, educational and other pertinent information in an assigned industry area to assist customers in determining vocational and educational interests and goals.
Work in tandem with recruiters to cultivate candidate pipelines and match qualified customers to open positions.
Work closely with career center business services staff to understand employer needs and organizational structure to facilitate appropriate customer referrals to job orders.
Perform related duties such as maintaining records, preparing reports and attending meetings, as required.
Participate in staff development and cross training opportunities that expand and support functional skills and promote professional growth.
Bachelor's degree in related field with two (2) years experience and/or training involving career counseling, case management, recruitment, or counseling; or an equivalent combination of education, training, and experience.
Past experience in employment and training, human resources, counseling or marketing strongly preferred.
Ability to work independently.
Strong oral and written communication skills.
Strong interpersonal skills.
Knowledge of regional employment and workforce trends.
Bilingual English/Spanish preferred.
Evenings and Saturday hours may be required.
Transportation and valid driver's license required.
Experience working with and supporting a culturally diverse population
SALARY: Anticipated salary range is $47,597.00.00.00 to $53,228.00 annually with complete fringe benefit package. Complete fringe benefit package including competitive health insurance, dental insurance, basic life insurance, long-term disability insurance, paid sick, vacation and personal leave, educational benefits for employee/spouse/dependents, and excellent retirement benefits. Actual salary calculated in compliance with MCCC/MTA classification system. Transcripts will be required at the time of hire.
NECC is a public, two-year college that offers comprehensive academic programs of study leading to the Associate in Arts degree, the Associate in Science degree and Certificates of program completion.Our dedicated teaching faculty accept with enthusiasm the challenge of responding properly to the differing backgrounds of their students and, at the same time, directing and leading them toward broader understandings. Our faculty are deeply involved in the planning of each class and in the achievement of each student, and are equally dedicated to personal achievement. As well as the specialized academic opportunities and tutoring that the college provides for our students, our faculty have the time and the commitment to advise as well as instruct students, and to provide support and encouragement.