What does an outstandingClient Service Consultantdo?
You will be the primary liaison between the client and Fiserv Partner Solutions, acting as a trusted advisor, system consultant and market / industry expert responsible for the overall success of the daily service relationship with the partner. You'll manage and ensure that the client's operational; product and service needs are satisfied and serve as the first point of escalation for the Partner and manage liability related items.
In this role, you can expect to: * Provide service support to both internal and external clients for specific products. * Define and/or resolve moderately complex customer problems within the designated product lines. * Have full product service issue accountability, including incident reports, communication center notification, service records, adhering to client service level agreements, monitoring liability issues and escalation to management when appropriate. * Provide consultative services in order to meet client and company objectives; foster positive relationships with the client and internal departments. * Control liability exposure, interpret and communicate industry standards, update internal systems, communicate enhancements with expertise in product specific transactions, screens and reports, in addition to gaining knowledge of product/system functionality through experience, research and testing.
You're the kind of person who:
* Works well with minimal supervision. * Has a sense of urgency and drives issues to closure. * Is known for your great verbal and written communication skills.
* Has the capacity to embrace change and quickly adapt to new situations, changes in direction and altering priorities.
Basic Qualifications for Consideration: * High school diploma or equivalent. College degree preferred. * 5+ years of business to business customer service experience.
* 3+ years of experience in a customer facing role.
* Merchant ISO experience preferred. * Experience with Fiserv's products, platforms, systems, and operational areas.
Learn more about Fiserv:
To support the total well-being of our associates, Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability options.
We are #FISVProudof our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are.
Life moves fast. And as it does, we know most people aren't thinking about "financial services". But we are.
We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.
We're Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company's approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.
Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE(tm) 500 company and one of FORTUNE Magazine World's Most Admired Companies for theeighthconsecutive year, we are committed to excellence and purposeful innovation.
We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protectedveteran.
Explore the possibilities of a career with Fiserv and Find Your Forward with us.
Fiserv is a global leader in financial services technology solutions. We're helping more than 12,000 clients worldwide create and deliver experiences for a digital world that's always on. Solutions that enable today's consumer to move and manage money with ease, speed and convenience. At the point of thought.