The Office of Academic Support is looking for an Assistant Director of Academic Support (Academic Services Administrator) to continue the efforts to increase support to students on the Homewood Campus of the Johns Hopkins University. The Assistant Director would work to strengthen programming efforts around content specific programs that support the following departments: calculus, biology, chemistry, applied math, computer science, economics, public health, foreign languages and physics.
The Office of Academic Support provides structured 1:1 and group learning by employing undergraduate students to work as peer academic leaders, tutors and facilitators. Within these programs, the office supports upwards of 60% of students registered for each course supported. Our programs employ close to 400 student staff to work with 2500-3000 students each semester.
The Assistant Director is responsible for assisting with the student staff recruitment, hiring, training and supervision and overall program organization. The Assistant Director will be instrumental in maintaining partnerships with targeted groups of student support services including but not limited to first generation (FLI) initiatives, international students, Center for Student Success programming including Success Coaching, Office of Multicultural Affairs programming and student athlete support. Through these partnerships, the Assistant Director will work closely with academic advisors, success coaches and other university staff to determine the best path of support for current students and students who are matriculating to Johns Hopkins.
The Assistant Director of Academic Support reports to the Director of Academic Support. The Office of Academic Support is part of the Krieger School of Arts and Sciences Office of Academic Advising and supports both students in the Krieger School of Arts and Sciences and Whiting School of Engineering.
This position is hybrid requiring 3 days in the office and ability to work 2 days per week at home.
Specific Duties & Responsibilities:
Program Administration – 50%
Assist with student staff recruitment, training, & supervision of 400+ student staff working as peer leaders, tutors and facilitators.
Manage professional development of student staff across programs by keeping topics up to date with current trends in academic support, implementing new topics and revising structure, platform and delivery of trainings each semester.
Implement a student staff check-in process to ensure all employed students are prepared and have the training and resources they need to excel in their position.
Serve as a triage point of contact for students to assist them with finding a best suited avenue of academic support.
Encourage meaningful conversations with students to explore issues of academic performance, decision-making, independence and integrity
Support the program registration process by assisting with student placements, schedule change requests, late additions and waitlists.
Focus program administration efforts on targeted groups of students including but not limited to first generation (FLI) initiatives including the Success Coaching Program in Academic Advising (SCAA); as well as student groups in the Center for Student Success (CSS), Office of Multicultural Affairs (OMA), International Students and Student Athletics.
Programming and Collaboration – 40%
Communicate with faculty regarding course support and additional training for student leaders in the following departments: math, biology, chemistry, economics, applied math and statistics, public health, foreign languages and physics
Be direct point of contact for academic support efforts of targeted groups of students including but not limited to first generation (FLI) initiatives including the Success Coaching Program in Academic Advising (SCAA); as well as student groups in the Center for Student Success (CSS), Office of Multicultural Affairs (OMA), International Students and Student Athletics.
Collaborate with faculty, staff and students to develop programs, services or opportunities to support student success
Work closely with key campus partners (Life Design, Student Life, Residential Life, Student Outreach and Support) to ensure that this role functions effectively in connecting students and student staff to campus resources.
Participate on University and Homewood Student Affairs committees.
Program Assessment – 10%
Create assessment to evaluate professional development training for student staff
Assess student satisfaction in academic support programming by collecting mid-semester and end of semester data
Assess student employee satisfaction
Minimum Qualifications (Mandatory):
Bachelor's Degree required
Three years of progressively responsible experience to include instruction and/or tutoring and knowledge of how students learn, or an equivalent combination
Master's Degree preferred in one or more of the following areas: education, science, engineering, counseling, or a related field
Three to five years of experience preferred
Experience in supervision of students and professional staff strongly preferred
Experience in tutoring centers or learning assistance centers in a higher education setting preferred
Experience working with FLI student populations
Special Knowledge, Skills & Abilities:
Passion for working with highly talented, socially and culturally diverse student populations, including first-generation and low-income students.
Demonstrated capacity to work effectively with persons from diverse backgrounds and to foster sensitivity to diversity and an inclusive campus and community culture.
Knowledge of student development theory, learning strategies and intersectional identities.
Ability to use appropriate judgment when dealing with sensitive issues.
Extensive knowledge and experiences managing academic support programs
Ability to work both independently and collaboratively to guide academic support programs
Exceptional interpersonal, oral, public speaking, writing, and listening skills.
Excellent ability to work collaboratively with students, faculty members and staff at all levels.
Proven ability to cultivate trust and credibility with colleagues and to build positive and effective relationships.
Proven track record of establishing strategic relationships to strengthen program and service delivery.
Experience in communications and utilizing social media an asset.
Classified Title: Academic Services Administrator Working Title: Assistant Director of Academic Support Role/Level/Range: ACRP/03/MC Starting Salary Range: $45,647 - $62,847 annually (commensurate with experience) Employee group: Full Time Schedule: M-F/7.5 hrs per day Exempt Status: Exempt Location: Homewood Campus Department name: Academic Advising Personnel area: School of Arts & Sciences
The successful candidate(s) for this position will be subject to a pre-employment background check.
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at [email protected]. For TTY users, call via Maryland Relay or dial 711.
The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
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Johns Hopkins University remains committed to its founding principle, that education for all students should be grounded in exploration and discovery. Hopkins students are challenged not just to learn but also to advance learning itself. Critical thinking, problem solving, creativity, and entrepreneurship are all encouraged and nourished in this unique educational environment. After more than 130 years, Johns Hopkins remains a world leader in both teaching and research. Faculty members and their research colleagues at the university's Applied Physics Laboratory have each year since 1979 won Johns Hopkins more federal research and development funding than any other university. The university has nine academic divisions and campuses throughout the Baltimore-Washington area. The Krieger School of Arts and Sciences, the Whiting School of Engineering, the School of Education and the Carey Business School are based at the Homewood campus in northern Baltimore. The schools of Medicine, Public Health, and Nursing share a campus in east Baltimore with The Johns Hopkins Hospital. The Peabody Institute, a leading professional school of music, is located on Mount Vernon Place in downtown Bal...timore. The Paul H. Nitze School of Advanced International Studies is located in Washington's Dupont Circle area.