Job Family: Administrative Professional - Not OT Eligible
Summary of Duties:
The Student Services Coordinator is the primary point of contact for the day-to-day operations of the Carson College of Business (CCB) masters student services front line team at Pearson Online Learning Systems (POLS). Duties include but are not limited to managing a wide variety of current student records for 1000+ students both electronic and manual recordkeeping/filing systems; reviewing, analyzing and evaluating student data in relation to unit goals and objectives; gathering and measuring retention data; responding to inquiries from students, staff and the general public; tracking program certificates for students; mailing various material to current students; working closely with partner Pearson, and other projects as assigned. This position will have an instrumental role in managing all actions in My.WSU to support student petitions, requests for reinstatement and other such business functions. It will also interact to solve specific student issues related to business processes for masters students in CCB by interacting with the online registrar, online student accounts, bursar, student financial services and other offices as necessary to ensure reduction in transactional friction for online masters students in CCB. Issues will be collected and escalated to ensure that root cause solutions are also attended to in order to better administer the masters programs in the college. Problem solving and open communication will be paramount to success in this role.
Positions require a Bachelor's degree and three (3) years of professional work experience in student services or related education/experience. Experience leading or directing the work of others. A Master's degree in a related field may substitute for one (1) year of professional work experience. Any combination of relevant education and professional experience may be substituted for the educational requirement on a yearforyear basis.
Outstanding oral and written communication.
Ability to respectfully engage and communicate with people from diverse backgrounds.
Strong Attention to detail.
Experience working with student records.
Ability to use various sources of information to provide recommendations.
Ability to identify problems or opportunities for improvement and raise recommendations for solutions.
Demonstrated skill with Microsoft Office applications including Word, Excel, Access, PowerPoint and Outlook.
Previous experience providing student support at Washington State University or other higher education institution.
Previous experience with large complex filing and/or electronic record keeping systems.
Monthly Salary: Commensurate with qualification and experience. FTE: 100% Permanent/Temporary: Permanent
Background Check: This position has been designated by the department to require a background check.
Posting Close Date: This position has been reposted, applicants must submit their completed application by September 21, 2021 at 11:59 p.m.
Special Instructions to Applicants: Applicants must attach the following documents to their online application: 1) resume and 2) cover letter. Applicants are required to include contact information for professional references within the application. Application materials should clearly communicate how the applicant meets all required qualifications and additional requirements. Required Documents: 1) Resume 2) Cover letter
Time Type: Full time
WASHINGTON STATE UNIVERSITY IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EDUCATOR AND EMPLOYER. Members of ethnic minorities, women, special disabled veterans, veterans of the Vietnam-era, recently separated veterans, and other protected veteran, persons of disability and/or persons age 40 and over are encouraged to apply.
WSU employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services.
WSU is committed to providing access and reasonable accommodation in its services, programs, activities, education and employment for individuals with disabilities. To request disability accommodation in the application process, contact Human Resource Services: 509-335-4521 (v), Washington State TDD Relay Service: Voice Callers: 1-800-833-6384; TDD Callers: 1-800-833-6388, 509-335-1259(f), or [email protected].
Founded in 1890 in Pullman, Washington State University (WSU) is Washington’s land-grant university with an overarching mission of improving the quality of life for all citizens – locally, nationally, and globally. WSU is committed to innovation and excellence in research and scholarship. WSU has a current enrollment of over 30,000 undergraduate, graduate, and professional students and approximately 6,000 faculty and staff at its five campuses (Pullman, Spokane, Tri-Cities, Vancouver, and Everett), as well as its numerous other locations across the State of Washington and online through its Global Campus.
U.S. News & World Report's 2016 "America's Best Colleges" rankings place WSU in the top 75 public national universities. WSU was one of only three Northwest universities to be placed in the top two tiers, along with the University of Washington and the University of Oregon. WSU is ranked as a "highest research activity" institution by the Carnegie Foundation and is in the top 12 percent of research universities as reported by the National Science Foundation. Also, WSU was recognized by the Carnegie Foundation for the Advancement of Teaching for its engagement activities with i...ts Community Engagement Classification.
WSU employs approximately 6,000 faculty and professional staff and the University deeply values diversity among its faculty, students, and staff. WSU students represent diverse social, economic, and ethnic backgrounds: approximately 10 percent of WSU students hail from outside the state of Washington, and approximately 6.8 percent are international students. WSU annually awards more than $280 million in scholarships and financial aid to approximately 17,000 undergraduate students.