As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem solving skills and dedication to build stronger minds and a healthier world.
UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty.
Student Fiscal Services has an outstanding opportunity for a Counselor, Senior.. Student Fiscal Services (a division of UW Finance) is responsible for billing and collection of University tuition and fees for over 55,000 students, and for disbursement of federal, state financial aid, and private scholarship funds. The Senior Counselor supports the students and staff for campuses in Seattle, Tacoma, Bothell, and Professional Continuing Education.
This position's objective is to serve on a team and assist all aspects scholarship process, third party sponsors billing, loan process, departmental scholarship process, payment processing of any aid received. Besides the daily processes to support the above programs, a large component of the job is also assisting departments, students, sponsors, and staff with questions and troubleshooting to resolve problems in the areas of financial aid, tuition bill, departmental scholarship, and Federal and institutional Loans. This often involves working closely with other process partners to achieve an effective and timely solution to the issues.
Assist in the Tuition Forfeiture Petition process and escalates complex issues to leadership as necessary.
Provides outreach services for students to help educate about fiscal issues and SFS services. This position will create, maintain and/or train in procedures and identify process improvement opportunities for all tasks assigned to this position.
Initiate and participate in process improvement projects for SFS and/or other university units, lead and participate in LEAN projects, and may be involved in national organizations.
Duties & Responsibilities:
Supports the scholarship process, third party sponsor billing, loan processes, departmental scholarship process, payment processing of any aid received and ensures all these processes are completed in a timely and efficient manner. Support the tuition forfeiture process. Supports Lead Counselor, Manager of Program Operations, and Customer Service team in any tasks, as needed.
Handles complex and specialized customer questions in person, over the phone, via Live Chat, and by email. Follows up with any issues and/or concerns from students, departments, or sponsors. Is proactive in troubleshooting and resolving problems in a timely manner, consistent with SFS customer service standards. Assists by providing outreach services for students to help educate about fiscal issues and SFS services. The SFS Counselor will create, maintain and/or train in procedures and identify process improvement opportunities for all tasks assigned to this position. Work with a diverse group of individuals; placing a value on diversity, equity, and inclusiveness
Initiate and participate in process improvement projects/teams for SFS and/or other university units, lead and participate in LEAN projects, participate in counseling activities and will be involved in national organizations.
Other duties as assigned.
As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website, click here.
Bachelor's Degree with major study in accounting, business administration, or related field and three years of work experience, or equivalent combination of education/experience.
Excellent verbal and written communication skills.
Excellent attention to detail and organization skills.
Ability to work successfully with all levels of an organization.
Demonstrated leadership skills
Excellent organizational skills.
Proactive learner and able to understand and disseminate information and regulations.
Experience in Outreach, preparing and presenting information to all levels of knowledge and experience.
Demonstrated experience in working on diverse groups and teams; respects, values, and contributes to UW Finance and UW’s commitment to diversity, inclusion, and equity.
Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.
Experience working in higher level academics, preferably in the student financial area.
Previous experience working with LEAN/Process improvement.
Experience leading a team.
Application Process: The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Workforce Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.