Guilford County is a high-performing local government organization that maintains a culture embracing diversity, striving for equality, and inspiring individual and organizational excellence.
GENERAL STATEMENT OF DUTIES The Chief Information Officer (CIO) has complete ownership of and accountability for the establishment and execution of the enterprise-wide technology needs, operations, and strategy and ensures its alignment with Guilford County’s organizational strategy and the delivery of capabilities required to achieve organizational and community success. The CIO will participate in and contribute to Guilford County’s overall operations and strategy development, bringing current knowledge and future vision to leverage information and technology in business model design, business processes re-engineering, operational improvements, and support for the organization’s mission.
The CIO will prepare and make presentations to County leadership, the Board of Commissioners, and members of the community. The Chief Information Officer, in a collaborative and structured fashion, helps set priorities and sequence for Guilford County’s projects. The position also launches new programs, implements new systems, integrates new vendor solutions, and provides direction to cross-functional teams. The CIO works across all departments on major initiatives and leads by influence and clear communication.
DISTINGUISHING FEATURES OF CLASS Sets the vision and strategy of Information Services (IS) to foster business and mission-oriented culture and mindset. Directs the development of the IS enterprise strategy and project portfolio and roadmap, based on Guilford County’s strategy and business needs. Serves as a trusted advisor; builds and maintains relationships with other County employees to understand business needs; ensures cost-effective delivery of IS services to meet those needs, responds with agility to changing business priorities; Uses influence and negotiation to create collaboration to enable cost-effective and innovative shared solutions in achievement of business goals. Participates in the guidance and direction of the organization. Stays current on new technologies; provides direction to the IS team on emerging technologies; provides strategic direction in the IS organization's innovation efforts and role in experimenting with new solutions to take advantage of those opportunities. Provides strategic direction and oversight for the design, development, operation, and support of IS systems, including enterprise architecture management, application management, security and risk management, and infrastructure and operations support management. Partners with HR and the IS leadership team to continually look for leading-edge and innovative solutions to the recruitment, development, and retention of the IS workforce. Directs the management of the administrative contracts for information services vendors. Directs the development of IS vendor sourcing; provides executive oversight for vendor partnership and management. Designs the IS organization and staff accordingly. Develops and maintains a workforce with the appropriate mix of business knowledge and technical skills required to achieve business objectives; ensures the core IS functions are reliable, stable, and efficient. Directs the development and provides oversight and control of the annual operating and capital budgets for IS to ensure consistency with the strategic objectives and priorities of the plan. Provides leadership, coaching, and direction to the IS leadership team and staff. Provides overall direction for all information services activities for the organization. Other projects and duties as assigned.
KNOWLEDGE SKILLS AND ABILITIES Respected and skillful leader who can effectively recruit, retain, manage, develop, and engage talented staff Track record of building and achieving results through high performing, cross-agency teams that are entrepreneurial, creative, and high energy Able to advocate for the needs of Guilford County commissioners, clients, community members, and employees with key stakeholders and decision-makers who influence policy, laws, and funding Effective influencer who matches goals, data, and strategy to aid decision-makers in understanding needs and resources needed to improve service delivery Expanding and enhancing a culture of excellent customer service for all stakeholders Track record of effectively breaking down silos and barriers while building bridges and paths to solutions in partnership with others Analytical and strategic thinker who creates and applies performance metrics, ensures the effective collection and evaluation of data, and objectively measures department performance against mission-critical goals Able to excel in a fast-paced, highly transparent environment Experienced in developing, managing and coordinating a budget that consists of funds from multiple sources Communicate excellently both verbally and in writing to translate complex issues into understandable concepts for a variety of audiences
A Bachelor’s Degree in a related field with a combination of education and experience that would provide the necessary knowledge, skills, and competencies to perform the essential duties and tasks of this position OR a bachelor’s degree in a related field with eight (8) years of progressively responsible management experience in Information Technology OR a master’s degree in a related field and five (5) years of progressively responsible management experience in Information Technology.
Demonstrated experience working with public officials, industry representatives, customer groups, and technical experts with demonstrated knowledge of strategic planning and implementation is preferred. Successful project management experience in important and substantial projects is also preferred. Education and experience should be clearly documented with demonstrated linkages to the essential duties and tasks of this position
Founded in 1771, Guilford County is the third-most populous county in North Carolina. The County is presently home to historical sites and institutions, as well as the host of notable recreational and cultural events such as the John Coltrane International Jazz and Blues Festival, the North Carolina Folk Festival, the Wyndham Championship Golf Tournament, the Greensboro Grasshoppers and High Point Rockers baseball teams, and a variety of collegiate events. The public enjoys multiple regional parks within Guilford County, as well as opportunities for camping, fishing, golfing, and other outdoor recreation activities. Cities and towns in Guilford are noted among the top U.S. cities for a low cost of living, almost 10% below the national average. These areas boast friendly, walkable neighborhoods, vibrant social scenes, plenty of cultural attractions, and a central location perfect for enjoying the abundant opportunities for outdoor recreation. A three-hour drive east brings you to the beautiful North Carolina coast, while a three-hour drive west places you on Mount Mitchell in the magnificent North Carolina mountains, the highest point east of the Mississippi River.