The Seattle Cancer Care Alliance (SCCA), located in Seattle, Washington, is part of a dynamic collaboration among three organizations known nationally and internationally for their patient care and research: Fred Hutchinson Cancer Research Center, University of Washington, and Seattle Children's. Over the past 25 years, these institutions have worked together to support their mission of adult and pediatric oncology patient care services, research and education.
The Clinic Operations Site Manager I in collaboration with the site Medical Director, oversees the daily operations that support the delivery of safe, efficient, and effective care to adult oncology and hematology patients and their families in a hospital-based, community oncology clinic located in Issaquah, Washington. Issaquah is a dynamic community located in the eastside of the greater Seattle metropolitan area.
The manager plans, organizes and directs the operations by employing multi-disciplinary teams that design, implement and monitor systems and processes that provide the highest quality and safest patient experience.
The manager is a critical thinker who uses theoretical, evidenced-based and experiential knowledge to advance the community oncology practice, formulates and implements strategy and goals for the clinic, and participates in the Quality Improvement program.
The manageris responsible for planning, directing, and controlling the services and daily operations of their department/clinics. The manager oversees the administrative functions including day-to-day operations, develop and oversee budget, human resources management, and quality assurance activities. Works collaboratively with onsite medical oncology providers and forms robust collaborative relationships with community stakeholders and referring provider groups. This management position collaborates with medical leaders, peers, and colleagues at the Seattle Cancer Care Alliance (SCCA) as well as our partner institutions (Fred Hutch, UW Medical Center and Seattle Children's) to assure the provision of high quality, patient and family-centered care in an environment that facilitates the conduct of clinical research. Work situations in the clinic range from clinical to managerial and require independent decision-making, analysis, policy and program development, problem and issue resolution and leadership skills.
This position reports to the Director of Clinical Operations, Community Practices
With medical staff leaders, is responsible for the organizational, management, operational and administrative activities of the clinics
Provides for Registered Nurses, and assistive personnel supervision at the appropriate depth and scope for the patient/population needs
Functions as a clinical role model for all staff including nurses, financial counselors, navigators, and team coordinators by staying current on clinical and administrative practice issues
Assures a safe environment for clinical staff to care for patients, including provision of appropriate patient care equipment and assuring compliance with procedures
Ensure department is staffed appropriately and supervise staff, including hiring, performance evaluations, ensuring training and development, handling disciplinary action, layoff and termination issues
Provides teaching, coaching and consultation on clinical and administrative issues for staff
Encourages innovative approaches to patient care and financial navigation in collaboration with clinic management team
Support and implements specific customer service, financial goals & objectives and quality initiatives consistent with SCCAs strategic plan and goals
Prepares and monitors the operating budget. Analyzes financial impact of internal changes and implements clinically sound cost-efficiencies
Ensures customer satisfaction by analyzing customer complaints, concerns and suggestions and providing appropriate follow-through
Ability to manage change effectively
Bachelors Degree in Health Care Administration, Business Administration, or related field
Works well with team members toward a common purpose; reinforces the efforts and goals of the work group; supports the teams decisions regardless of individual viewpoint
Demonstrates good customer relations skills
Demonstrated leadership skills
Proficiency in use of standard office computer software programs, equipment and clinical information systems
Demonstrated management skills to lead staff at various levels including physicians
Excellent interpersonal skills
Sound fiscal management skills including budget preparation, monitoring and management
Excellent skills in critical thinking, problem solving, conflict resolution and ability to make independent decisions
Ability to manage and lead in a busy ambulatory care setting with multiple and competing demands for time and resources
Masters Degree in Health Care Administration, Business Administration, or related field
3 years operations experience including 2 years supervisory experience in healthcare
Clinical or nursing background preferred but not required.
Possesses working knowledge of financial processes, including budget preparation and asset management
Experience in implementing Lean principles and Continuous Process Improvement Methodology
Our Commitment to Diversity
We are proud to be an Equal Employment Opportunity (EEO) and Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) Employer. We are committed to cultivating a workplace in which diverse perspectives and experiences are welcomed and respected. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability (physical or mental), marital or veteran status, genetic information, sexual orientation, gender identity, political ideology, or membership in any other legally protected class. We are an Affirmative Action employer. We encourage individuals with diverse backgrounds to apply and desire priority referrals of protected veterans. If due to a disability you need assistance/and or a reasonable accommodation during the application or recruiting process, please send a request to our Employee Services Center at [email protected] or by calling 206-667-4700.
The Seattle Cancer Care Alliance was incorporated in 1998 as a separate, jointly governed non-profit that included the cancer programs of three partners. Seattle Cancer Care Alliance is a cancer treatment center that unites doctors from Fred Hutchison Cancer Research Center, University of Washington Medical Center, and Seattle Children’s. The purpose of this organization is to provide state-of the-art patient and family centered care; support the conduct of cancer clinical research and education; enhance access to improved cancer interventions; and advance the standard of cancer care regionally and beyond. The Seattle Cancer Care Alliance is the only NCI-designated comprehensive cancer center in the Northwest, and according to the National Cancer Data Base, Seattle Cancer Care Alliance patients in general have better survival rates than patients treated at other cancer treatment centers.